DEAL DIRECT FINANCIAL SOLUTIONS LTD Reviews 626

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently highlight the staff's helpfulness, expertise, and genuine care, making the mortgage process seamless and stress-free. People appreciate the personalized approach, with advisors taking time to listen, offer tailored advice, and explain complex information in easy-to-understand terms. The service is frequently described as efficient, with excellent communication and quick responses, ensuring clients feel supported and informed throughout. Reviewers consistently praise the reliable and professional service, often noting that the company goes above and beyond to secure the best deals and solve financial issues. Many people have used their services multiple times, emphasizing the consistent quality and exceptional customer service received.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Customers consistently note positive experiences with service, highlighting quick responses, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the personalized attentiveness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Deal Direct Financial Solutions Ltd made the process of remortgaging very smooth and simple. They contacted us months before our current deal was to end. They gave us several options to allow us to se... See more

Rated 5 out of 5 stars

Simon was our mortgage advisor. We had several issues getting a mortgage when trying independently. As soon as we spoke to Simon he went through everything with us, gave us advice on all different mor... See more

Rated 5 out of 5 stars

I have used Direct Deal a few times now and have always found them to be very friendly and helpful. Lee took the time to understand my needs and his knowledge of available products is fantastic, he... See more

Rated 5 out of 5 stars

We’ve worked with Simon Tai for a number of years now, and every experience has been exceptional. Simon consistently goes above and beyond to make the mortgage process easy to understand and stress-f... See more


4.9

Excellent

TrustScore 5 out of 5

626 reviews

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Rated 5 out of 5 stars

We cannot thank Hayley enough for all…

We cannot thank Hayley enough for all of her help and support throughout our remortgage process. From start to finish, she was always there to guide us, answer our questions, and keep us updated every step of the way.

Hayley made what could have been a stressful process feel straightforward and manageable. Her knowledge, professionalism, and dedication were outstanding, and nothing ever seemed too much trouble. We always felt supported and reassured, knowing she was working hard to get everything sorted for us.

Thanks to Hayley's commitment and expertise, our remortgage was completed smoothly, and we are incredibly grateful for everything she has done. We would highly recommend Hayley and Deal Direct Finance to anyone looking for friendly, reliable, and professional mortgage advice.

Thank you again, Hayley!

May 30, 2026
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Rated 5 out of 5 stars

Hayley was excellent

Hayley was excellent. She was very responsive to all my emails and questions and explained everything I needed in simple terms, rather than commercial language, which made it easier to understand. She was patient and kept in touch to keep me informed of the process each step of the way. I will definately recommend Hayley and NatWest and it will be my first call for my next But to Let mortgage. Thank you so much.

April 24, 2026
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Rated 5 out of 5 stars

Hayley was great

Hayley was great, it was a difficult remortgage but she helped at every stage, thanks - we got there in the end.

February 26, 2026
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Rated 4 out of 5 stars

Hayley was great!

Hayley was great at arranging our mortgage and did this seamlessly. I found the frequency of messages from central office rather intrusive but did get us to complete paperwork! there was a high additional cost quoted for arrangement which we negotiated down but might otherwise be off-putting.

February 12, 2026
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Rated 5 out of 5 stars

Absolute legend

If you are nervous about the mortgage process, use Simon Tai from deal direct. Extremely responsive. No jargon, no pressure just results. Best broker I have ever used. Absolute legend!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

The best mortgage advisor Simon.

Simon was our mortgage advisor. We had several issues getting a mortgage when trying independently. As soon as we spoke to Simon he went through everything with us, gave us advice on all different mortgages that would be most suitable. We ended up getting an offer so quickly with an amazing rate. He took away all the stress of the issues we had previously and dealt with any other issues, contacting us only when required, we literally can’t thank him enough. His experience, guidance and just genuine care meant a lot to us. We would highly highly recommend him !!! Thank you again! You made our year when the offer came through.

January 29, 2026
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Rated 5 out of 5 stars

We used Deal Direct almost 9 years ago…

We used Deal Direct almost 9 years ago for our first mortgage and the help and guidance for first time buyers was second to none. Second time around we tried doing it alone but as with our first mortgage we had issue after issue so decided to use Deal Direct due to how helpful and useful they were first time around. As for Simon who helped us this time, we could not be more grateful, not only did he help us succeed in gaining our new mortgage but also the help and advice on buying our new house. When the time arrives for us to remortgage we won’t have to think twice about using Deal Direct to sort it all again

January 23, 2026
Unprompted review

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