Debt Recovery Plus Reviews 

I spoke to Rachael Ward at Debt Recovery Plus about the debt recovery letter i had received. This related to a parking fine from UK Car Park Management (CPM) that i was twice assured by CPM had been cancelled, instead they passed the fine to Debt Recovery Plus. Rachael has been brilliant, she was very polite, professional and helpful, really not what i was expecting when calling a debt recovery company. Rachael was able to speak with CPM after i provided evidence that i was told the original fine had been cancelled. My case with Debt Recovery Plus has now been closed. Five stars for Rachael, zero stars for CPM. Thank you again Rachael for your help.

Great call handler. Very friendly helpful and informative about my options for payments. Thanks again 😊

I spoke to a lovely lady called Amanda and she was so very kind very professional and listened to me and my problems and went above and beyond to sort my payments out to what I can afford at this moment in time. Really happy and would recommend DRP and especially Amanda to anyone struggling and needing help,understanding and kindness . Truly grateful for Amanda's time and thoughtfulness with me today. I can rest knowing that I won't be struggling to pay this debt because if the help I received from DRP and lovely Amanda . Thank you so much .Joy Brookes

I had alot of problems with the initial company as the fine did not belong me but as soon as it was sent over to Debt Recovery, Karen from the minute I spoke with her was very helpful & very quickly helped me finalise a very frustrating situation. Thank you Karen your a superstar.

She was most helpful and engaging

She was polite
Gave me time to explain my problem
She helped me out by providing the best option

I had a situation where my plates were cloned and I got tonnes of fines and it was later forwarded to Debt recovery plus to handle.

I spoke with a lovely lady named Kiren who investigated the evidence provided and had the case removed from my name.

Smooth experience. Thank you Kiren

i had been in contact with your company since 11th Feb via phone and emails. I was emailing a staff member and had no replies even after mutiple emails. i phoned up and got rachael ward who dealt with my case very differently. she was fast at responding and within a week she actually resolved my case which is what i needed to be done in Feb. Rachael was professional, freindly and got the job done. Thank you!

Salma has helped me resolve my case promptly
Thank you

Mike from Debt Recovery was very helpful- I had been receiving communications from debt recovery in regards to a fine issued by Smart parking due to them failing to notify Debt Recovery that they had cancelled my parking notice which then meant I was receiving letters to be taken to court. speaking with Mike and making him aware of what’s been going on, he was very helpful and very apologetic as this shouldn’t have happened, I appreciate all he has done to help and get that cancelled. Many thanks again.

Mike Gibson was extremely helpful and understanding of my frustration with Premier Park Ltd and not with Debt Recovery Plus. He went above and beyond in assisting with my ongoing dispute with the aforementioned parking company.

Olat Quadri (and the other man who answered the phone) was very helpful, calm, and easy to talk to. Communication was quick in resolving the issue.

Managed to get straight through and Mike was very helpful in sorting out my issue. No problems at all

Rachael has been a professional and knowledgeable point of contact. Very polite and reassuring too! An asset to have onboard!

Mike was compassionate and helpful in listening to me and my questions about the fine.
He was helpful in offering advice and proactive in giving me assistance.

I was anxious about calling the debt recovery line and I found his approach calm and reassuring.
This made all the difference to me in managing the debt.
Thank you

Lovely helpful lad

Excellent customer rapor well spoken very easy to understand 👏

Is it possible to give zero stars? Agent on the phone threatened me, like, literally threatened me. I then said fine I'll pay today but I won't be able to eat for the rest of the month. They took the payment without hesitation. I had to live for 2 weeks on rice and sauce.

I got a parking ticket because I stayed in a McDonalds for 20 minutes too long in a hire car, so the rental company got the initial period with the ticket, I got the late fees. I had no opportunity to pay the lower fee because I was there in a hire car as I'd travelled over 200 miles to see my friend who was contemplating taking his own life, he desperately needed a friend. We spent the time in the McDonalds. A few months later I get a final notice warning from these creatures (I can only assume they've got their staff brainwashed because they're not human). Left a note on my file which said it would get reviewed, it doesn't, it goes to an empty pot that no-one looks at. They threaten with legal action and talk to you like you're a criminal. I explained how the charge happened as I figured it was worth mentioning I was trying to save someone's life, they threatened to call the police (I'm not joking, I've got this on a recorded transcript).

Bottom line, I wish nothing but the worst for this company and everyone associated with it and I mean that with every ounce of my existence. Absolute scum of the earth and they don't care. I'm not a religious person myself, however the idea that there is a hell for people like this does bring me some comfort.

Will they read this review? Probably not. If they do will they care? No, they'll probably laugh. I hope their families know what they do for work. If anyone I was related to was doing this I'd be embarrassed and ashamed.

The pure helpfulness and support that Mike gave I had been very worried and he was great!