Decoris Diamonds  Reviews 

860
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally welcoming, patient, and deeply knowledgeable throughout the entire bespoke design journey. People consistently note that staff members take the extra time to explain every technical detail clearly, ensuring a completely smooth and stress-free journey from start to finish. Consumers are also genuinely impressed with the breathtaking craftsmanship, remarkable precision, and top-notch quality of the stunning custom jewelry pieces delivered. Reviewers enthusiastically recommend these gorgeous items for anyone looking for a truly memorable, reliable, and exceptionally high-value purchase that always exceeds expectations.

What people talk about most

Product

Customers report deep satisfaction with the product, highlighting stunning jewellery and exceptional... See more

Staff

Reviewers highlight positive aspects of staff, describing the team as extremely open, transparent, and... See more

Service

Users describe positive interactions with service, highlighting exceptional support and professional guidance... See more

Quality

Reviewers mention positive feedback about quality, highlighting exceptional craftsmanship and stunning... See more

User experience

Clients share positive opinions on user_experience, describing the entire journey as seamless, enjoyable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mursalin and his team are amazing! We are repeat customers and this is all down to his personalised experience. From our first interaction with him we knew he would provide us with what we visio... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure to deal with Decoris Diamonds, I've been shopping and recommending them for years now. Easy to deal with, honest, trustworthy, and transparent. Which is why they are always the firs... See more

Company replied

Rated 5 out of 5 stars

Decoris brought our vision to life, creating my dream ring alongside a stunning ring for my fiancé. The attention to detail, precision, and artistry in both pieces is remarkable. The process was seaml... See more

Company replied

Rated 5 out of 5 stars

Amazing team, fantastic attentive service and we are extremely delighted with the platinum family ring they designed and made for our son's 21st. Would highly recommend using Decoris. First class serv... See more

Company replied


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewelry Designer
  5. Jewellery Manufacturer

Written by the company

Our expert team of gemologists at our Canary Wharf office are committed to crafting exquisite engagement rings, wedding rings and fine jewellery to the highest quality, tailored especially for you. From diamond engagement rings and wedding bands, to delicate pendants and diamond earrings, our jewellers meticulously and lovingly hand make each piece to last a lifetime.


Contact info

5.0

Excellent

TrustScore 5 out of 5

860 reviews

5-star
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5.0

All reviews

(860)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a really positive experience…

We had a really positive experience with Decoris, alhamdulillah. They were recommended to us by family and friends who got their rings from here in 2021. The brother was very knowledgeable about diamonds and took the time to show us different options within our budget. I was able to trust them with the specific ring design I had in mind, and was very happy with the final result. Communication was great throughout the process, and service was excellent. Will definitely be recommending them to our family and friends.

May 13, 2025
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Reply from Decoris Diamonds

JazakAllah for your kind words! We’re so glad to hear that you had a positive experience with us. It’s always wonderful to receive recommendations from family and friends, and we’re honoured to have been part of such an important moment for you. We're thrilled that you were happy with the ring design and the service you received. Your trust means the world to us, and we truly appreciate your recommendation. If there's anything else we can assist with in the future, please don't hesitate to get in touch!

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Rated 5 out of 5 stars

Another great purchase from Decoris

This is the second time I've used Decoris, once for my wife's engagement ring and now for a bracelet and necklace set. As with my previous purchase, the pieces were created to the exact specifications we wanted and we were very happy with the quality of the finish, all at a very reasonable price. Decoris will be my first choice when making big jewellery purchases in the future.

April 27, 2025
Unprompted review
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Reply from Decoris Diamonds

Thank you so much for your continued trust in Decoris. We're truly honoured to have been part of both such meaningful purchases. It's wonderful to hear that the pieces matched your exact specifications and that you're pleased with the quality and value. We look forward to helping you create more special pieces in the future!

Rated 5 out of 5 stars

Amazing !!!



We had a fantastic bespoke experience they helped us through all our purchase made us understand and learn about diamonds and the product is much better than I expected would highly recommend very friendly and professional!

April 28, 2025
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Reply from Decoris Diamonds

Thank you so much for your kind words Kowsar! We're so glad you had a great experience and that the product exceeded your expectations. It was a pleasure helping you learn about diamonds, and we truly appreciate your trust and recommendation. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Incredible experience

Incredible experience buying both engagement and then wedding rings

April 11, 2025
Unprompted review
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Reply from Decoris Diamonds

Thank you so much for your kind words! We're so glad to hear you had an incredible experience with us. It truly means a lot to be part of such special moments!

Rated 5 out of 5 stars

Excellent service

I was recommended by someone and the service was phenomenal, the staff were really helpful and helped me find my dream ring no complaints at all! Love my ring so much! Will definitely be back!

April 7, 2025
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Reply from Decoris Diamonds

Thank you ever so much for your lovely review! We’re absolutely delighted to hear that you had such a positive experience and that you found your dream ring. It means a great deal to us that our team were able to help you along the way. We truly appreciate your kind words and can’t wait to welcome you back in the future!

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Rated 5 out of 5 stars

Smooth, supportive and excellent

Amazing customer service and a great experience overall. We were well looked after and the staff worked with us to create the perfect engagement ring. They took their time to explain the process and helped us understand exactly what we wanted. They worked with us for our price point and were easy to talk to about any concerns or “silly” questions we may have had. I would highly recommend Decoris Diamonds to any couple who want to make their wedding special

April 3, 2025
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Reply from Decoris Diamonds

Thank you so much for your review! We're absolutely delighted to hear that you had such a great experience with us. It was a real pleasure helping you create the perfect engagement ring, and we’re so pleased we could make the process clear, comfortable, and suited to your needs. Your trust means the world to us, and we’re honoured to have been part of such a special moment in your journey together. Wishing you both all the happiness as you plan your wedding and thank you again for recommending Decoris Diamonds!

Rated 5 out of 5 stars

Excellent service from all the staff

Excellent service from all the staff. They designed my nieces ring for her wedding exactly same way she wanted, given us best price within our budget and got it delivered on time!

I got my ring from them 3 years ago so I recommended my niece to buy from them.

Thanks a million decoris staff and owner. Jazakallah

April 7, 2025
Unprompted review
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Reply from Decoris Diamonds

JazakAllah Khair for your kind words! We're so grateful for your trust and are delighted to hear that both you and your niece had such a positive experience with us. It’s always a pleasure to help create beautiful pieces for special occasions. We truly appreciate your recommendation and look forward to serving you and your family again in the future. Thank you for choosing Decoris!

Rated 5 out of 5 stars

The team at Decoris Diamonds were super…

The team at Decoris Diamonds were super helpful and welcoming and made the whole process so much smoother. They had me sorted out in no time and with no hassle at all. I would highly recommend checking them out.

April 3, 2025
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Reply from Decoris Diamonds

Thank you for sharing your experience! We're so happy to hear that our team made the process smooth and hassle-free for you. We take pride in providing a welcoming and helpful environment, and it's wonderful to know you felt that during your visit. Your recommendation means a lot to us—thank you for choosing Decoris Diamonds!

Rated 5 out of 5 stars

High Quality rings and beyond knowledgeable

It was very easy to narrow down the ring you want and when I was not sure about certain properties and attributes, they provided me more than enough understanding and now I have the perfect ring! Highly recommend Decoris!

April 1, 2025
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Reply from Decoris Diamonds

Thank you so much for your kind words! We're thrilled to hear that you had a great experience finding the perfect ring with us. It’s our goal to make the process as smooth and informative as possible, and we’re so glad we could help guide you. We truly appreciate your recommendation and look forward to helping you again in the future!

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Rated 5 out of 5 stars

The Best Jeweller

had an amazing experience with Decoris Diamonds. From start to finish, their customer service was exceptional—knowledgeable, friendly, and genuinely invested in helping me find the perfect piece. They took the time to explain every detail, ensuring I felt confident in my purchase.

The quality of their diamonds and craftsmanship exceeded my expectations. The piece I received was absolutely stunning, and the entire process was seamless. I highly recommend Decoris Diamonds to anyone looking for high-quality jewelry with top-notch service. I’ll definitely be returning for future purchases!

January 27, 2025
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Reply from Decoris Diamonds

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with Decoris Diamonds. Our team is passionate about providing exceptional service and helping our customers find the perfect piece, so it means the world to know we made your experience special.

We’re also delighted that you’re happy with the quality and craftsmanship of your jewellery—it’s always our goal to exceed expectations! We truly appreciate your recommendation and look forward to assisting you again in the future. Enjoy your stunning piece, and thank you for choosing Decoris Diamonds!

Rated 5 out of 5 stars

Extremely professional and…

Extremely professional and knowledgable, I felt I was in safe hands. Highly recommend!

February 17, 2025
Unprompted review
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Reply from Decoris Diamonds

Thank you so much for your kind words! I’m thrilled to hear you had a positive experience and felt well taken care of. Your recommendation means a lot—thank you again!

Rated 5 out of 5 stars

Excellent service!

Alhamdulillah, my experience at Decoris was amazing! The staff provided excellent care, service, and were very knowledgeable, making it easy to find the perfect ring. Their honesty and professionalism stood out. May Allah put barakah in their business—highly recommend!

February 17, 2025
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Reply from Decoris Diamonds

JazakAllah for your kind words! We're truly grateful for your positive feedback. It was a pleasure assisting you, and we're so happy you had a wonderful experience with us. May Allah grant you endless blessings, and we appreciate your recommendation. We look forward to serving you again in the future!

Rated 5 out of 5 stars

great experience

great experience, great service

January 23, 2025
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Reply from Decoris Diamonds

Thank you for your kind words! We're so glad to hear that you had a great experience with us. We truly appreciate your feedback.

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Rated 5 out of 5 stars

A bespoke and tailored service

I was in a tricky situation, I needed a beautiful ring and I needed a ring fast. I also had a strict budget. Decoris Diamonds expertly guided me through my options and ensured I made the choices best for me. They were able to produce a ring for me faster than I could imagine! 1 week! I would highly recommend their service.

February 1, 2025
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Reply from Decoris Diamonds

Thank you so much for your kind words! We're thrilled we could help you find the perfect ring within your budget and timeline. Your satisfaction means a lot to us, and we truly appreciate your recommendation!

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience.
Then extensively explained the options to me.
They measured my finger and ordered my ring, however it was a little tight so they reassured me they would immediately resize it quickly which they did.
The best compliment I can give is they they completely took the stress away from me.

January 13, 2025
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Reply from Decoris Diamonds

Thank you for your amazing feedback! We're so glad we could make the process stress-free for you. It was a pleasure helping you find the perfect ring, and we're happy to hear the resizing worked out perfectly!

Rated 5 out of 5 stars

Where do I start!

Where do I start!? Firstly the customer service was 10/10. From as soon as I first inquired all the way to picking my ring up I was kept informed and given a quick response.

Found exactly what I was looking for. The team were so kind and accommodating.

Defo will recommend Decoris Diamonds!

December 28, 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you so much for your kind words! We're thrilled to hear that you had such a great experience with us. It’s always our goal to provide excellent service and help you find exactly what you're looking for. We really appreciate your recommendation and look forward to helping you again in the future!

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Rated 5 out of 5 stars

The service is absolutely amazing!

The service is absolutely amazing!

The team will go above and beyond in order to ensure you receive exactly what you want without any inconvenience.

If you are looking for any jewellery/rings I will highly recommend Decoris!

I promise you will never be disappointed.

January 4, 2025
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Reply from Decoris Diamonds

Thank you for your fantastic review! We’re so happy to hear you had such a positive experience with us. Going above and beyond for our customers is always our top priority, and we truly appreciate your recommendation. We can’t wait to assist you again in the future!

Rated 5 out of 5 stars

Great customer service

Great customer service! The team were fantastic and explained everything very well. The diamond ring came out perfect, also gave advice on how to take care of it. I will be recommending them to family and friends!

January 31, 2025
Unprompted review
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Reply from Decoris Diamonds

Thank you for the wonderful feedback! We're so glad you’re happy with your diamond ring and the service you received. It’s great to know that our advice helped, and we truly appreciate you recommending us to your family and friends. Looking forward to assisting you again!

Rated 5 out of 5 stars

Amazing service and quality ring…

Amazing service and quality ring provided. Very happy

January 31, 2025
Unprompted review
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Reply from Decoris Diamonds

Thank you so much for your kind words! We're thrilled to hear you're happy with both the service and your ring. We truly appreciate your support!

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