DecorIsland Reviews 

Ordered a sink a week ago and have recived no information about the order (besides conformation) until today. The email I got was for a refund with no explanation as to why the order was canceled. Company should at the very least provide some sort of explanation.

ordered faucet valve 8 days ago. Only automatic email acknowledging purchase. No email indicating order status. I emailed inquiry, no response. I called, on hold one half hour. Customer service rep said my order had been processed but could not give me a tracking number or estimate of arrival. He transferred me to another number which went to voicemail, I left a detailed message but no response.

Company advertised that they have free shipping to Canada... Accepted the online order with free shipping for a towel warmer stand.. However called me after couple of days asking extra for shipping costs . Ended up canceling the order

Not good item not sold anymore listed as instock hassle over refund

I went web searching for a towel rack for our Master Bath. The look is stylish, and the price was right. I am so happy that I found DecorIsland for this product. Easy to assemble and looks awesome in shiny chrome. Love this!

Took way longer than the "day-shipping" i payed for.

I order 2 faucets from your company, when they were a no show I called to find out where my order was. I was told they had been back ordered. Then I was transferred to another customer service rep. who told me he had contacted the manufacture who, had advised him that they had my faucets in stock now and they could be order and mailed directly from there location. He advised me to cancel my order and do a re order and he would have it sent to me. They should arrive by the 28th of April. No faucets so, I called only to be told that they had been back ordered until the end of May. This customer rep. said he did not see any order directly from the manufacture, he didn't understand why I was told they would order them directly for Pfister. I canceled the order again and took my business to another company who has sent me my faucets.

I was able to find the relatively rare filter for my water system easily on the website. It was delivered about two days later, without paying additional fees for the service. It is now installed.

took the time to make a personal call to verify the timeframe of delivery since the product was being sent from the manufacturer.

Ordered a shower arm. It is a specialty item that is brass with a brushed nickel finish. Their price was very competitive and they had it in stock, which was a huge plus for me.
2 days later they emailed and called saying that they needed to 'verify my order'. When I spoke with them, they told me that the item was in fact not in stock. But they had a chrome one - could I use that???? (are you kidding??) When I said no, he asked if he could send me an 8 inch one - mine is 18 inches. (again, are you kidding?? If I had wanted chrome or shorter, I would have ordered that)
Then they billed me on 3/20. Two weeks later, on 4/3, I finally asked about the status. They told me it was due to ship on that Friday, 4/3. As of 4/7, I have no shower arm, they still have my money, and I have no shipment notification.
This is duplicitous at best. How many others have they used the old bait and switch on? Never, never again.

i don't know why i didn't check the reviews first, but now am glad i didn't. i placed an order for a delta faucet and a soap dispenser on a tuesday, their prices are much better on the delta products than i would find anywhere else on the internet. a couple of hours later it occurred to me to check their reviews. all in all they were not great. so i had a nervous week, talking to their sales rep, mark, several times. he assured me the items would be shipped out by thursday. they were not.

finally on monday mark was able to give me the tracking number. they had been shipped out on saturday, so they arrived on friday. they got the order correct. i was able to save many $$, so i am grateful for that. but it was a very nervous week for me, but if you have an extra week and nerves of steel, i would recommend them.

I need an Aquabrass faucet shipped overnight from canada to CA.

this was the only site that said : "sure we can do it"!

amazing!

I got a really good rep one the phone. explained to me exactly what i needed for my shower, explained my plumber how to build it. all ata great price.

I have extensive experience with internet ordering and until this incident with DecorIsland had been 100% successful with easy, expedient and more than satisfactory service from any company I've done business with. I should have heeded negative reviews posted on NextTag!! DecorIsland employs the practice of requiring customers to call to "verify" orders before they will be processed. This is an attempt to pressure customers to purchase insurance or additional items. Despite having read the cautions, I took a chance on ordering because the item I wanted had been difficult to locate elsewhere. It turns out that a few days after placing the order I did find the item somewhere else, so responded to the "verification" call that I wished to cancel the order. Within a week, I received the merchandise from the other vendor but, unfortunately, it arrived damaged. However, a prompt refund was issued, including shipping charges and I was able to order from yet another vendor and again received the item within about a week, this time in perfect condition. In the following several weeks, DecorIsland called twice more to "verify" the order. Each time I responded with the request that the order be canceled. Then I received an e-mail attempt to "verify" the order, to which I replied with yet another request for cancellation. Following that, I received a voice message apologizing that I am "so angry" and assuring me that the order would be canceled. That was 2 1/2 weeks ago and today, I received another e-mail asking me to call to "verify" the order so it can be processed. This experience has transpired over two months and I find it exasperating to deal with. I can't believe that the company persists in attempts to process an order I have repeatedly requested to be canceled. The only positive factor is that my credit card has not been charged so my annoyance is, thankfully, limited to my inability to get through to the company that I have no desire to do business with them. I caution others to beware despite many