Black Sky Retail Ltd Reviews 

thank you for good service .

the only problem was contact with the company, any enquiries has to be done by E-Mail which is frustrating while waiting for replies. I would still recommend them to friends and use them myself again.

As you have not replied to my complaint,WRONG ITEM SENT,and have not replied to my many e-mails and your company does not seem to have a telephone I can only but inform potential customers to not under any circumstances buy anything from your company.

Customer Care-- DOES NOT EXIST.

DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!!!


I had to give 1 star because the site will not let you sent your opinion without adding a star.

My actual rating is 0 star.

I ordered some headsets for my company back in November and paid via bank transfer. The headsets have STILL not arrived. After emailing and contacting them, I get automatic responses. I paid over £600. This is COMPLETELY unacceptable.

This was my worst shopping experience ever on the internet.

This caused me to have to close my bank account and go through weeks of fraud procedure to claim my money back on good never delivered.

I sent so many emails to the company - and all I got was automated answers.

After I posted an item on their facebook page - among with many others - I got a "threatening" email.

Nightmare stuff!! and worse.

Bought item on black friday sale - they would not fulfill the order - took about 4 weeks to get answer and finally refund came a week or two later... avoid.

Paid for motherboard and express delivery, item was never sent because of a pricing/wedpage issues. When deep-signal.com (Black Sky Retail Group) contacted and asked for a refund of additional postage costs, the entire order was cancelled without my permission.

Communication with this company was long winded and slow and ultimately unhelpful. Not a good company to deal with and not customer focused.

Bought a Samsung es5500 40" at a great price but had to wait around a month for delivery. The landline number hardly ever gets answered and emails normally get an automatic response. Didn't think the product was going to be delivered however it finally came. A bit of nervousness but the price was excellent and they came through in the end. If the customer response time was quicker and more personal this would be the perfect site for electronics

I found there service a bit 'hit or miss'. At the time of purchase they had a good range of products, and at a reasonable price. found a few bits and pieces that i wanted after quite some time of trolling through the site. Wasn't that easy to navigate through, nor was there much information about the company itself such as delivery and shipping, taxes etc etc.
Product was delivered on time, but wasn't the most stress free experience. Like others, had great difficulty getting through to customer services and the system messages had no real details to them.

In short would probably order again, but only when they get themselves sorted out. Customer service guys! see to it.

Advertised goods were not supplied, after 2 weeks of emails to and from them Iand the goods were not dispatched. I eventually contacted the payment provider to sort our a refund.
They stated that there had been a pricing error and could not supply the goods at the advertised price. They did not give me a "revised" price and an opportunity to buy at that price. I am certain that they are not a legitimate company

Product eventually turned up 3 weeks late, after I had cancelled the order and purchased from elsewhere. There was then and still now, no communications from the seller.

The mess is now with my credit card company to sort out (and has been for 6 weeks now.)
Just got an update in a form of a letter from the credit card company, it seems I have to send it back before they can proceed, and even then there's no guarantee I'll see any money back. Looks like the small claims route is going to be the only one open too me.

Do not even consider using this company.

DO NOT BUY FROM THIS SELLER. I'm starting to believe they don't exist. They won't reply to any of my e-mails. They have no phone number to ring. DODGY.