DeepL Reviews 689

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the subscription model, citing issues with limitations and unexpected charges. People also frequently encountered problems with the app, including crashes, instability, and difficulties with basic functionalities like typing or translating documents. The user experience was often described as dreadful due to poor design choices, such as excessive blank space and small working frames, which hindered productivity. However, some people were satisfied with the product's quality, especially for professional or technical content, and found it superior to other translation tools. A few other people also felt that the user experience was positive, praising its ease of use, speed, and reliability, particularly for daily translations and integration with other applications.

What people talk about most

User experience

People report ambiguous experiences with user experience. Many reviewers express frustration with issues like... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers express disappointment, noting a... See more

Application

Customers consistently note ambiguous experiences with the app. Many users praise its usefulness for... See more

Subscription

Customers express significant dissatisfaction with the subscription process and terms. Many report issues... See more

Product

Users describe ambiguous interactions with the product. Many reviewers praise its quality, especially for... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was really happy with Deepl Pro since 2021. But they introduced without warning in june 2025 a "new" version full of AI-like crap. See all comments here that prove that this version is a nightmare... See more

Rated 2 out of 5 stars

I've been using deepl for 4-5 years at least, as a translator. At first, it seemed to offer superior quality to that of google and many other competitors, so worth subscribing for a fee. However, in t... See more

Rated 2 out of 5 stars

I use DeepL for Japanese to English. It's good sometimes but totally awful sometimes. Problems: the developers were too lazy to load common Japanese grammar and idioms (I have pointed this out to t... See more

Rated 2 out of 5 stars

You really can’t recommend DeepL in good conscience anymore. It’s maybe fine for translating texts in general, but if you let DeepL translate something you actually intend to send, you have to be ext... See more


Company details

Written by the company

Ever since the launch of DeepL Translator in August 2017, DeepL has been setting records for machine translation quality.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

689 reviews

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Replied to 5% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

My experiences has been poor

My experiences has been poor, with availability of Ai translation on the increase, I had high hopes. Extension for safari doesn't work, the cost vs the volume it can translate is poor. Paid for a year but I doubt Ill renew, overall a very poor user experience

December 24, 2025
Unprompted review
Rated 4 out of 5 stars

I have been using DeepL since 2021 and…

I have been using DeepL since 2021 and I think the resource is very good and it helps professionals really weed out a lot of translation work in a very short time. Over the years there has been a few glitches and the translation quality has been wobbly a bit. But I think over all it still is very good. DeepL Write is also a great resource. Like every of such service, one has to proofread before sending so, I think I will give the team a 4 star rating.

December 31, 2025
Unprompted review
Rated 3 out of 5 stars

Very useful, but not perfect

I’m using DeepL service on a Mac since 2024 in a free version. I was excited for first couple of month by its abilities to properly translate pretty complex sentences. Then I started relying on it and soon I realized that some translations are not correct or that some simple expressions are completely missing. So I use the app with caution and when needed I’m looking elsewhere for translation. Throughout last year I’m experiencing a lot of crashes, sometimes my text is substituted by asian letters, the app gets stuck and has to be force quited. Despite all this, I find it the most useful app for occasional text translation.

January 6, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointing

I tried DeepL but quickly went back to Google which works quickly & easily without all the hype I had heard about DeepL. I wanted something more professional, but DeepL only seemed to be more foggy, and more complicated to use. I prefer what works, simply & easily!

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Deepl is a companion

Deepl is a companion. Always here for me, a person who uses English at work but is Portuguese. I've been learning a lot with Deepl. It's a key investment for growth.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

DeepL has provided me with a system…

DeepL has provided me with a system that is not over complicated and easy to use. The system and production of translation have been very good. I’m a pure novice but DeepL has provided me with a very good tool that provides me a tool for my everyday use.
Thank you DeepL.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Retired Senior lecturer, researcher, and author

Retired Senior lecturer, researcher, and author

I am using the free version on my Mac (Financial problem) - had a paid version in the past but will come back to it once my finances have been settled. I find Deepl Translate and Write of great help! An excellent tool to have!! Many thanks!!
Michael Riccioli

May 7, 2025
Unprompted review
Rated 4 out of 5 stars

Good for European Portuguese

I use the app (free version) because it reliably knows European Portuguese -- most other translators slip into Brazilian. It works well. I have not had any locals correct my results!

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

A practical, easy and quick way for translating from/into an impressive number of people's languages

The translation speed is higher as compared to using a classical dictionary manually.
By using a dictionary manually, one may find a more precise meaning of the translated word or phrase, but that way of translating took too much time; by deepL, the speed of a translation of a rather bug text makes the translation a much more efficient tool in comparison with the classical way of translating texts by using dictionaries manually.

January 6, 2026
Unprompted review

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