This has been the worst customer service experience. Signed the contract in April to get internet in June. Technicians don't show up, impossible to reach any support. They say your case is the highest... See more
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We have never had any major trouble. The few little problems we have had have been mainly caused by us doing something wrong and those were resolved with a phone call.
Always pretty happy with the internet of Delta. The beginning didn't really go as we all had planned (employee not showing up, and later I heard he didn't show up at all, and was sacked). But after... See more
Company replied
At first everything was working fine. then a whole day outage that pissed me off without proper communciation. once raised a review and expressed how much i was satisfied, i got a call from... See more
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Company details
About DELTA
Written by the company
Check hier het aanbod
Ga maximaal met Delta (glasvezel), TV en mobiel. Check jouw aanbod
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Contact info
Netherlands
- www.delta.nl
3.4
Average
10K reviews
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Reply from DELTA
English:
Good evening!
We do our very best to serve everyone to the best of our ability, whether in Dutch or English. Our goal is for everyone to feel well served and heard.
I can't quite link the review you posted to the services you purchase from us. If there is something going on, feel free to let us know!
The easiest way to reach us is through our social media channels or the live chat on our website (click on the icon at the bottom right):
https://www.delta.nl/klantenservice/
In addition, we can be reached via WhatsApp and Facebook.
Have a great evening! ^Nihade
Dutch:
Goedenavond!
We doen ons uiterste best om iedereen zo goed mogelijk van dienst te zijn, of dit nu in het Nederlands of Engels is. Ons doel is dat iedereen zich goed geholpen en gehoord voelt.
De review die je hebt geplaatst kan ik niet helemaal koppelen aan de diensten die je van ons afneemt. Mocht er iets aan de hand zijn, laat het ons dan gerust weten!
Je kunt ons het gemakkelijkst bereiken via onze socialmediakanalen of de live chat op onze website (klik rechtsonder op het icoontje):
https://www.delta.nl/klantenservice/
Daarnaast zijn we bereikbaar via WhatsApp en Facebook.
Een fijne avond gewenst! ^Nihade
Lies, and refusing to help afterwards.
Both during the signing of the contract and the installation of the fiber cable, Delta assured me there would be no issue keeping the modem in its current location (1st-floor office room). However, when the serviceman arrived to set everything up, he explained this was not possible and instead installed the modem near the fuse box. The least they could have done in this case was pull the cable to the original location (the pipes are already in the wall), but that was also not possible. Not only that, but they won’t even provide the tools for me to do it myself. All of this comes after they promised it wouldn’t be a problem—nor incur any extra charges.
Since then, I have been ignored after requesting to handle all correspondence in writing moving forward.
They continue to call during office hours despite my repeated requests to communicate via email so I can have everything documented. Every time I explain this, they claim to make a note, but the next day, I receive another call, and we go through the same conversation again.
I’m receiving barely a fifth of the advertised speed, which wouldn’t be an issue if it were at least stable. I was promised LAN but was given Wi-Fi only, which simply does not meet my professional needs.
Once you’ve signed the contract and the first payment is done, you’re essentially ignored.
Please steer clear of this ISP.
This is my last ditch effort before I file a report with the ACM.
January 8, 2025
Unprompted review
Reply from DELTA
Thankyou for your messaging We understand your frustration regarding the installation and communication issues. We aim to provide clear and consistent service, and it seems that we fell short of your expectations.
We’ve asked for your contact details in order to follow up directly, but we haven’t received them yet. If you’re willing to continue the conversation, please send us a private message with your information, and we’ll investigate the matter and work towards a resolution.
We appreciate you bringing this to our attention, and we hope to resolve the situation quickly. ^ Milou
Canceled my contract 2 months ago with…
Canceled my contract 2 months ago with customer service because they had no fiber connected in my area yet. Now I am told that because I got no confirmation of the cancellation I still have to pay for the contract.
Finally confirmed my cancellation. Only took me another month of calling, sending emails, images of my call history and cancellation forms. Still got charged a week after they finally confirmed my cancellation and resent their package to me. Will have to wait 2 weeks to get my money back and go out of my way to return their package.
December 16, 2024
Unprompted review
Reply from DELTA
Good afternoon ! Thank you for reaching out. Hmm that sounds very odd indeed ! We want to look into this directly and therefore quested the contact details for your cancellation confirmation, but unfortunately, we have not received them.
Could you please reach out to our customer service, so we can fix this for you 🙏 This will help us resolve the issue promptly ! ^ Milou
Racist employees
I tried to call them to install internet in my house and the lady from the phone refused to speak english with me.
She wants only to speak Dutch. I think in 2024 when half of the country are foregins without Dutch they should hire somebody who knows english language or who is not so racist to refuse to speak it.
December 16, 2024
Unprompted review
Reply from DELTA
Goodafternoon Lonut ! Thank you for sharing your experience with us. We are truly sorry to hear that you were not able to communicate effectively with our team and we find this really strange. Unfortunately, as a dutch company, we cannot guarantee that all of our collegues are speaking english. However we try our best !🙏
We have requested your details to look into this matter further, but we have not yet received them, therefore we have not been able to help you further. If you still need help, please contact us via the live chat. ^ Milou
Good services
December 15, 2024
Unprompted review
Reply from DELTA
Thanks for the review! 😊 We're so happy to hear you're enjoying the service! We'll keep up the good work! 👍 ^ Milou
delta spoofing
i had a phone call from delta phone service,
they said if don't accept there subscription offer
they will remove my phone number.
If you have a receive strange phone number,
Don't answer it.
November 25, 2024
Unprompted review
Reply from DELTA
Goodafternoon! We are not sure what this matter refers to, as we have no record of a phone call from us regarding this issue. We did therefore directly request your contact details in order to investigate the situation, but unfortunately, we did not receive complete information, which is why we have been unable to get in touch with you to resolve this.
Please feel free to reach out to us directly via our customer service, so we can look into this further and assist you.
We apologize for any confusion or concern this may have caused, and we look forward to hearing from you soon. ^ Milou
Nick Secured $120K Fast and Easy
Nick made the process easy and got me $120K fast Very professional!
September 22, 2024
Unprompted review
Reply from DELTA
Thankyou !🍀 ^ Milou
No customar care
We have been having an unhealthy internet connection since 6 months. At the end internet connection totaly gone since 19th of September due to something related with Delta. No one actually cares about the customer problems. I asked to be updated on a daily basis for a status update about what are they doing and when will it be rectified. No updates, nothing. Finally I am switching to another internet supplier. I assume others cannot be worse than Delta. Until completion of switch I guess days without internet ahead...
September 19, 2024
Unprompted review
Reply from DELTA
Good afternoon! We can totally imagine that a bad connection is the last thing you are waiting for. We would really like to work with you to find a solution and have therefore requested your contact information. Unfortunately, we have not received these, so we have not been able to call you. If it still hasn't been solved, we would love to hear from you via our customer service. ^ Milou
Poor or actually no customer service…
Poor or actually no customer service !!! They stick to procedures while they were the ones making the mistake. Now I am without mobile connection for 5 days because they never told me that Delta doesn't do e-SIM like all other providers. Never use Delta because if you have an issue they won't help you at all !!!
September 10, 2024
Unprompted review
Delta a REliable Internet Service Provider
Apart from one issue when I did my upgrade of the speed of my connection. I have never had any interruptions with my internet services with Delta. Highly reccomend them.
August 10, 2024
Unprompted review
Reply from DELTA
Thankyou very much for sharing your experiences with us!🙏 ^ Milou
Captain Dan Wines brought us to NY very…
Captain Dan Wines brought us to NY very smoothly. Very nice captain with the people. I love how ge treated my 3 boys. Thank you Captain Dan Wines!!!!
August 8, 2024
Unprompted review
Reply from DELTA
🍀 ^ Milou
Unstable internet & bad service
Lot's of problem with our 14 days trial internet, wouldn't recommend this provider. We had a nice story at the door, a full package internet/tv for 35 euros a month. Unfortunately the internet was so weak and constantly crashing and we didn't even had a working TV package when the installer was done.. Walking down to reset our router 10 times a day and when I mentioned we might go back to our old provider if it itsn't fixed soon, but they immediately cancelled us and we're without internet now till we can get a new provider. If you want a stable internet connection and proper help if it doesn't work, please don't go here.
May 1, 2024
Unprompted review
Reply from DELTA
Hi Roxanne!
How unfortunate to hear you didn't have the experience you expected. We are sorry that you experienced problems with the internet connection and TV installation. We would have loved the opportunity to resolve these issues for you before you decided to leave. If you are considering coming back in the future, we are ready to serve you better. 🩵^Nihade
Finally got the RIGHT person
Finally got the RIGHT person , Which called me !!! Sent me a Brand New Faucet !! Well pleased now and recommend them as a Vendor !!!
April 15, 2024
Unprompted review
Reply from DELTA
Hi Kregg!!!
How nice to read that you were well served and that everything is working! We are happy with your review, thank you! ^Nihade
Easy to contact the individual services…
Easy to contact the individual services for assistance, information and problem solving and quick service/resolution of questions
October 5, 2023
Reply from DELTA
Thankyou so much for your review!🍀 ^ Milou
Internet problemen en tv ontvanger…
Internet problemen en tv ontvanger problemen. Bar en bar slecht stap direct over
March 27, 2024
Unprompted review
Reply from DELTA
Goedemiddag Karst ! Internet en TV problemen zijn natuurlijk het laatste waar je op zit te wachten. Echter kunnen wij dit zeker oplossen !💪 We hebben daarom direct je contactgegevens opgevraagd, zodat we met je mee zouden kunnen kijken. Deze hebben we niet ontvangen en daarom hebben we geen inzicht in je gegevens kunnen krijgen. We horen daarom heel graag van je via onze klantenservice, mocht je nog problemen ervaren. ^ Milou
The first few months everything workes…
The first few months everything workes just fine - but now I do not have any internet since almost 3 months - but still have to pay for it each month :)
I cannot cancel my subscription until June this year - so I am stuck with this awesome provider.
Please, do NOT get your internet from them.
January 12, 2024
Unprompted review
Reply from DELTA
Good afternoon!
Of course we want you to enjoy the services to the fullest! In this we would of course like to help you.
A few days ago we asked you for your contact details but we have not received them. Should you still encounter issues, I advise you to contact us via other channels.
The easiest way to do this is through our social channels. You can reach us through the live chat on our website (bottom right icon):
https://www.delta.nl/klantenservice/ We are also available through various social media channels such as WhatsApp, Facebook, Apple chat and X.
Have a nice day ^Nihade
Waiting for Internet and fibre optic…
Waiting for Internet and fibre optic for over 2 years now, raising the prices even if the contract havent started yet. Cancelling also not possible. From 40€/month now to 50€/month already.
Dont know when to expect this to happen.
Calling Delta and referring that its not their issue but another delta company sounds ridiculous.
February 16, 2024
Unprompted review
Reply from DELTA
Hi Luan!
On https://www.deltanetwerk.nl/ you can use the zip code check to see what the status is in your area. If this does not give you any information, you can also contact DELTA Netwerk by phone (they are responsible for the construction of the network). The number you can call is: 088 - 75 85 800.
Of course, the promotional price and promotional period will still apply if you have ordered this.
If you still have questions, I advise you to contact us via other channels.
The easiest way is through our social channels. You can reach us via the live chat on our website (bottom right icon):
https://www.delta.nl/klantenservice/
We are also available through different social media channels such as WhatsApp, Facebook, Apple chat and X. On these, we can help you more quickly and find the right solution.
Have a great evening! ^Nihade
Always happy with Delta
I travel a lot.
6 months a year, all over the globe, and have been doing so for the last decade.
I have always been very happy with Delta.
Great service, nice planes, and whenever anything has gone wrong, they have always sorted it out ASAP.
It is actually one of the few airline companies that I always feel calm and confident with, when I book my tickets.
April 12, 2023
Unprompted review
Reply from DELTA
Good afternoon! Thankyou so much for your review, even though you have reached Delta as an Internet & TV provider and not Delta airline 😉✈️🍀 We still wish you many more save flights with Delta though ! ^ Milou
No internet connection
No internet connection. Long waiting lines for the customer support just to be told they have no clue. There is a global outage but the global outage page does not show this. When i asked when the global outage page will show the issue, CS could not answer because other departments are involved. Apperently there is no communication between the departments at Delta. This is the 21st century, this could go better....meanwhile i am not able to work from home and noone is able to give a proper update to the customers and i also dont get any evidence over the outage that i could provide my employer. (And before you say just go to the office, yes it is schoolvacation, so i cannot just bring 2 small children to the office)
February 15, 2024
Unprompted review
Reply from DELTA
Goodafternoon, thankyou for your feedback. We have reached out to you for your contact information a couple of days ago, but have not received them. We have therefore unfortunately not been able to contact you so we could fix this. We want to ask you to contact us via our customer service. In this way, we are able to look into your information and make this happen for you. ^ Milou
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