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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent craftsmanship and materials used in their watch straps. Many people highlight the exceptional customer service, describing the staff as helpful, responsive, and knowledgeable, which contributes to a smooth and stress-free shopping experience. The variety of products and customization options are also frequently appreciated. However, some customers also noted issues with product descriptions not accurately reflecting the item received, leading to disappointment with thickness or material. A few other people felt dissatisfied with the durability of some straps, experiencing issues like tearing or glue failure after a relatively short period of use. There were also isolated instances where customer support was perceived as unhelpful in resolving quality concerns.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high quality and... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of rubber,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Based on these reviews

Rated 5 out of 5 stars

Considering this was shipped from the Far East to the UK it came fast, and was not disappointed! The alligator was soft and well constructed compared with my other alligator straps purchased from rep... See more

Company replied

Rated 5 out of 5 stars

I rarely write unsolicited reviews, but felt the need to give this company the highest of marks during the entire sales process. From their website with their watch, Finder function to the customer se... See more

Company replied

Rated 5 out of 5 stars

I have purchased stocked straps from Delugs before and have always been impressed by the material and quality craftsmanship. For my most recent strap, I had to source a made to order (MTO) strap to r... See more

Company replied

Rated 5 out of 5 stars

I have several straps from Delugs, exotics to sailcloth. All are excellent quality and were received in a very timely manner. I will continue to order from them.


4.3

Excellent

TrustScore 4.5 out of 5

61 reviews

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Replied to 83% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

I have at least 7-8 delugs straps in my…

I have at least 7-8 delugs straps in my collection and they always hit the mark. What more can I say when I continue to buy again and again and again. Quality is good, service is good and selection is maybe the best around. Buy with confidence!

April 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Delugs Fan

I really love Delugs products and the overall service. From my very first order, I fell in love with the quality of the straps they sell. I’ve purchased many straps over the past year, and I can confidently say that Delugs is the best—seriously. 👌

On top of that, the strap prices feel very reasonable, shipping is fast, and the packaging is excellent. I also want to mention that their customer service is genuinely helpful if you run into any issues with your order.

Thanks a lot!

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Never an issue

Never an issue. Shipping was decent from overseas, but adding the US depot made it nice and fast. The leaf spring deployants are very nice; one could wish for some adjustability with them, and you could, I think, get a Fitwell...but that's also getting fairly pricey. The straps have been fine; I'm getting particularly fond of the Delcro straps...just put a desert camo Delcro on my Sinn 556 yellow dial. Looks great.

October 16, 2025
Unprompted review
Rated 2 out of 5 stars

Ordered their signature alligator strap…

Ordered their signature alligator strap with 10 percent discount. The next day they claim
It’s out of stock. It’s still available for order on their website ? I’m thinking they didn’t want to sell it to me with the discount.

April 16, 2026
Unprompted review
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Rated 5 out of 5 stars

CTS strap

I had already purchased their CTS adjustable clasp and needed help on just purchasing a strap and they were fast in helping me choose a strap that would fit a 22 mm lug with an 18mm clasp. They offered several options and I chose one that fit my needs. They sent an invoice with no shipping costs. I love their products, now I love their service. Thanks Delugs. You guys are great.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Nice products!

Nice products - I bought a couple of the alcantara straps, which are difficult to find from other strap companies. Shipping was superfast, I got the straps within 2 days. I also had to return some straps due to a fit issue, and the process was seamless.

April 15, 2026
Unprompted review
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Rated 1 out of 5 stars

Color way off and customer service not helpful

I made a purchase for my 1675 based on all the glowing reviews, but the final product's color was nowhere near the advertised photo. Customer service was not willing to assist in resolving the matter, stating that it was a result of lighting in their photo. OK, I understand lighting may impact color slightly, i.e., maybe one shade difference, but this was way off. I shared with them a photo that showed the brown was many shades darker than captured on their site. This strap won't ever leave my desk drawer now as even the quality of the leather is subpar, on par with cardboard.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

My Experience with Delugs

I’ve been a customer of Delugs since their early days at the old store, and over time I’ve built quite a collection of their straps.

The quality has always been impressive—durable, well-crafted, and thoughtfully designed. What truly stands out, however, is the level of service. The team is consistently friendly, professional, and attentive, always ready to assist with genuine care.

I was especially appreciative when they remade one of my straps free of charge after the leather issue I experienced. That level of after-sales support really reflects their commitment to customers.

Every visit to the shop has been an enjoyable experience, and I’ve confidently recommended them to many friends and family. I look forward to continuing my journey with them and adding more straps to my collection.

April 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Delugs is the real deal

Delugs is the real deal! I was hesitant when I first discovered this company and decided to order from them as they are located in another country overseas. I am so glad that I placed an order. I can honestly say that after probably dozens of orders at this point that Delugs makes fantastic,high quality watch straps and their communication and customer service is top notch! I have never had any issues with any of my orders. Great company to do business with.

April 11, 2026
Unprompted review
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