Denefits LLC Reviews 

169
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Clients frequently note that supportive representatives consistently go above and beyond to provide highly tailored solutions and steady guidance. Customers consistently praise the dedicated staff members for their exceptional professionalism, warm welcoming attitudes, and genuine willingness to help people succeed. Consumers frequently highlight the outstanding customer service, emphasizing how agents listen carefully, answer all questions thoroughly, and address every concern promptly. People also appreciate the exceptionally smooth user experience, noting that account setup, loan management, and contract closing processes are always handled with remarkable efficiency, care, and clarity.

What people talk about most

Staff

Consumers find staff to be positive, highlighting how helpful, professional, and attentive representatives... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are extremely helpful,... See more

Service

People report positive experiences with service, noting that staff members are consistently friendly,... See more

User experience

Customers reported strong satisfaction with their overall user experience, often describing the platform as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was absolutely Top Tier. Debbie Scott was my Denefits agent and she went above and beyond to help me while on this journey. Life will happen and when it did she was so accommodating to m... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience thanks to Nadia! From the moment I was helped, she was professional, kind, and very attentive. She made sure all of my questions were answered and went above and beyond to... See more

Company replied

Rated 5 out of 5 stars

Nadia was very helpful and made sure I understood my challenges and options. She helped me implement them and followed up with care. Thank you so much, Nadia!

Company replied

Rated 5 out of 5 stars

I've been working with this lender for almost 2 years, and they have been so accommodating with my unique situation. Just talk to them about your situation, and they'll work with you if you have a pro... See more

Company replied


Company details

  1. Software Company
  2. also in
  3. Alternative Financial Service
  4. Financial Consultant
  5. Financial Planner

Written by the company

Denefits is a checkout and payment options software for businesses, headquartered in Irvine, CA, and trusted by 40,000+ businesses across the U.S. Healthcare practices, law firms, contractors, SaaS platforms, marketplaces, retailers, and educators use Denefits to offer flexible billing and installment options at checkout — so more customers say yes at the point of sale. The software automatically routes every customer to the right payment structure, reduces drop-offs, and recovers missed revenue in the background — without changing how your team works. No IT team needed. Plugs into your existing CRM, POS, or billing system in minutes. More checkout conversions. More closed deals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

169 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(169)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Support is Next Level

I cannot thank Nadia at Denefits enough for going above and beyond expectations in her support. #customerservice

November 12, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for your kind words! We're thrilled to hear you had a great experience with Denefits. We always strive to exceed expectations!

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Rated 5 out of 5 stars

My experience have been wonderful

My experience have been great. This company had really helps me to fix up my credit but not just that to understand credit better. I would highly recommend their services if you are looking to better you credit score. They are friendly and fast.

November 7, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for the great feedback! We're happy to hear that our services helped you. We appreciate your recommendation!

Rated 5 out of 5 stars

Very pleasant experience

Very pleasant experience

October 28, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for sharing your experience! We’re thrilled to know that you had a pleasant experience with Denefits. We look forward to serving you again!

Rated 5 out of 5 stars

Nice customer service...

They have been helpful with changing my payment day due to a loss in income. Debbie Scott explained the fee well .
Thank you for helping me with this issue.

October 28, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for your feedback! We’re glad to hear that Denefits was able to assist you with changing your payment date and that our team provided clear explanations. If you need further assistance, we’re here to help!

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Rated 5 out of 5 stars

Very nice help me with my problems

Very nice help me with my problems

October 25, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for taking the time to appreciate our services at Denefits. We're glad to have met your needs and are always here to provide you with the best possible service.

Rated 4 out of 5 stars

“I had a great experience with customer…

“I had a great experience with customer service, especially Nadia. I was unhappy with the interest rate being charged upfront, and she was able to refund me the contract fee since I no longer needed it. Although they kept the application fee, I was still very satisfied with the service provided. Nadia was understanding, professional, and made the process smooth. I appreciate the help and would recommend their service based on this experience.”

October 22, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for your feedback! We’re thrilled to hear you had a positive experience with our customer service team. We appreciate your understanding and are glad we could assist you. Your recommendation means a lot to us!

Rated 5 out of 5 stars

I had the pleasure of working with…

I had the pleasure of working with Phillip B. from Denefits, and I can’t thank him enough for helping me get a refund from a company that refused to take responsibility for their nonperformance. Throughout the process, there were moments when I was so frustrated and angry that I took it out on Phillip, but he remained calm, professional, and determined to make sure my concerns and complaints were handled. His persistence and dedication turned a frustrating experience into a positive one. Initially, I thought I would never use Denefits again, but thanks to Phillip’s excellent customer service, I would now highly recommend this company!

October 23, 2024
Unprompted review
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Reply from Denefits LLC

We appreciate your feedback! It's great to hear that our team turned your experience around. Thank you for recommending Denefits!

Rated 5 out of 5 stars

Nadia was very sweet and concerned

Nadia was very sweet and concerned. She did call me as promised and made sure everything went smoothly for me and again was very concerned and sweet.

October 22, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for sharing your experience! We’re pleased to know that our team provided the care and support you needed.

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Rated 5 out of 5 stars

He helped me get my account paid and…

He helped me get my account paid and because l had never been late before he waived it. I was only late because there was fraud on my account. He was so nice about it!!

October 23, 2024
Unprompted review
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Reply from Denefits LLC

We're happy to hear that we could assist you and make things right. Your satisfaction is our priority!

Rated 5 out of 5 stars

Phillip was professional and courteous

Phillip was professional and courteous. He resolved the issue that I had in a timely manner and I was appreciative. Thank you.

October 23, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for your kind words! We're glad to hear that our team was able to resolve your issue promptly.

Rated 5 out of 5 stars

I would like to thank Chester for…

I would like to thank Chester for always being so kind. Working with him is great. Wish there were other businesses that had people like him out there. Thank you. Wanda

October 22, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for your kind words! We're glad to hear you had a positive experience with our team at Denefits. Your feedback means a lot!

Rated 5 out of 5 stars

I recently had the pleasure of speaking…


I recently had the pleasure of speaking with Debbie Scott from Denefits customer service, and I cannot praise her enough! From the moment she answered my call, Debbie was friendly, attentive, and incredibly knowledgeable. She took the time to understand my concerns and provided clear and comprehensive answers to all my questions.

Debbie not only resolved my issue quickly but also offered helpful tips that will enhance my experience with Denefits. Her patience and professionalism made a potentially stressful situation feel effortless. It’s rare to find customer service representatives who genuinely care about their customers, and Debbie exemplifies that quality.

Thank you, Debbie, for your exceptional service! Denefits is lucky to have you on their team. I highly recommend

October 21, 2024
Unprompted review
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Reply from Denefits LLC

We appreciate your feedback! Our team strives to provide attentive and knowledgeable service, and we're thrilled to know your experience was positive. Thank you for choosing Denefits!

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Rated 4 out of 5 stars

She was friendly and helpful

She was friendly and helpful. So took her time and explained everything to me, making sure that I understood.

October 21, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for your kind words! We're glad to hear our team took the time to ensure you understood everything.

Rated 5 out of 5 stars

Great experience working with this…

Great experience working with this company, especially Nadia. Great communication, timeliness, and honesty when resolving a matter.

October 1, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for the positive review! We're pleased to know that our team's communication and honesty made a difference for you.

Rated 5 out of 5 stars

What made my experience well was…

What made my experience well was working with Phillip who helped guide me through the portal and thoroughly explained the different tactics of making my payments. He was patient with me when I may have asked the same questions due to me trying to fully understand the process of the system. The company is doing well having someone like Phillip who cares for the customers needs and easy to communicate with. Thank you

October 18, 2024
Unprompted review
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Reply from Denefits LLC

We appreciate your feedback! It's great to hear that our staff provided clear guidance and support throughout your experience.

Rated 5 out of 5 stars

Chester was very professional

Denefits definitely knows how to train their employees the correct way. All of them are very professional, very helpful and will do anything to work with your specific needs, especially Chester. He always followed up with me and helped any way he could. Thank you Chester for your patience and understanding

October 18, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for your kind words! We’re glad our team, was able to meet your needs.

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Rated 5 out of 5 stars

Debby Scott assisted me with my payment…

Debby Scott assisted me with my payment method it didn't took her long to help me out with my needs and she was very polite and professional.

October 17, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for recognizing our team's professionalism and efficiency!

Rated 5 out of 5 stars

Thank you Nadia!

Nadia from Denefits was incredibly helpful and diligent throughout the entire process. She quickly addressed my concerns with updating payment methods, ensuring everything was done correctly. I never had to worry about missed follow-up calls or repeating myself. Her attention to detail and commitment to excellent service made my experience seamless. Highly recommend!

October 3, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for highlighting the exceptional service! We're glad everything went smoothly.

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