Denefits LLC Reviews 

169
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Clients frequently note that supportive representatives consistently go above and beyond to provide highly tailored solutions and steady guidance. Customers consistently praise the dedicated staff members for their exceptional professionalism, warm welcoming attitudes, and genuine willingness to help people succeed. Consumers frequently highlight the outstanding customer service, emphasizing how agents listen carefully, answer all questions thoroughly, and address every concern promptly. People also appreciate the exceptionally smooth user experience, noting that account setup, loan management, and contract closing processes are always handled with remarkable efficiency, care, and clarity.

What people talk about most

Staff

Consumers find staff to be positive, highlighting how helpful, professional, and attentive representatives... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are extremely helpful,... See more

Service

People report positive experiences with service, noting that staff members are consistently friendly,... See more

User experience

Customers reported strong satisfaction with their overall user experience, often describing the platform as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was absolutely Top Tier. Debbie Scott was my Denefits agent and she went above and beyond to help me while on this journey. Life will happen and when it did she was so accommodating to m... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience thanks to Nadia! From the moment I was helped, she was professional, kind, and very attentive. She made sure all of my questions were answered and went above and beyond to... See more

Company replied

Rated 5 out of 5 stars

Nadia was very helpful and made sure I understood my challenges and options. She helped me implement them and followed up with care. Thank you so much, Nadia!

Company replied

Rated 5 out of 5 stars

I've been working with this lender for almost 2 years, and they have been so accommodating with my unique situation. Just talk to them about your situation, and they'll work with you if you have a pro... See more

Company replied


Company details

  1. Software Company
  2. also in
  3. Alternative Financial Service
  4. Financial Consultant
  5. Financial Planner

Written by the company

Denefits is a checkout and payment options software for businesses, headquartered in Irvine, CA, and trusted by 40,000+ businesses across the U.S. Healthcare practices, law firms, contractors, SaaS platforms, marketplaces, retailers, and educators use Denefits to offer flexible billing and installment options at checkout — so more customers say yes at the point of sale. The software automatically routes every customer to the right payment structure, reduces drop-offs, and recovers missed revenue in the background — without changing how your team works. No IT team needed. Plugs into your existing CRM, POS, or billing system in minutes. More checkout conversions. More closed deals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

169 reviews

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1-star

No recent history of asking for reviews

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4.8

All reviews

(169)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Phenomenal customer service from Nadiaa with Denefits

To whom it may concern,

5 Stars “ Phenomenal customer service from Nadia with Denefits”

My name is M. Griffin, and I had a contract with Denefits for Black Bella Spa. Unfortunately, due to health reasons, I am unable to continue with the training. I want to express my heartfelt gratitude to Nadia with Denefits for her exceptional assistance with the cancellation of my contract.

Nadia demonstrated remarkable professionalism, compassion, and support when I reached out for help while I was in the hospital. It's rare to encounter such outstanding customer service, and I am truly grateful for Nadia's kindness during a difficult time. I will wholeheartedly recommend Denefits to anyone in need of financial assistance.

Thank you for your understanding and support.

Sincerely,
M. Griffin

September 26, 2024
Unprompted review
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Reply from Denefits LLC

We sincerely appreciate your generous feedback and positive comments! It's great to know that you're satisfied with our service. Rest assured, we remain committed to providing you with exceptional service. Thank you for being an integral part of our community!

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Rated 5 out of 5 stars

This was my first time using Denefits

This was my first time using Denefits, and I was very pleased with the service. My account rep, Nadia, always went the extra mile to assist me with all of my questions/concerns, that I had throughout the process. I would definitely recommend using them for your financial needs.

September 24, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for your kind words! We're glad our support team could assist you. Your satisfaction is our priority, and we appreciate your feedback. Looking forward to serving you again!

Rated 5 out of 5 stars

I was assisted by Ms Debbie Scott

I was assisted by Ms Debbie Scott, in making a change to my payment due date. Ms Scott was very knowledgeable and efficient.

September 23, 2024
Unprompted review
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Reply from Denefits LLC

We're so grateful for your review! At Denefits, we prioritize customer service and are glad to know that our team made a positive impact. Thank you for choosing us.

Rated 5 out of 5 stars

Phillip has been absolutely amazing…

Phillip has been absolutely amazing with me, he been patient and knowledgeable and courteous and helpful, his level of care is truly amazing and outstanding, nothing but great great great things to say about this organization but especially Phillip Brooks, thank you!!!

September 20, 2024
Unprompted review
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Reply from Denefits LLC

We appreciate your kind words about our customer service! It’s our pleasure to assist you. If there’s anything more we can do for you, don’t hesitate to get in touch.

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Rated 1 out of 5 stars

They suck

They suck. They hijacked my good credit they lied and stole from me they are a nightmare company. Do not believe all of the good reviews that is their scam. They use their own people to write it to fool you. Read between the lines and look at the bad reviews then ask yourself if you want to be next. This is not an honest honorable company. I came a long way from being a homeless combat veteran when I got associated with this company and now I find myself back in that predicament because I trusted them. Don’t be like me do not do business with Denefits LLC. They are crooks very greedy ones with no moral compass. Their God is your money and in exchange you get nothing but heartache and brokenness. Sounds just like Satan doesn’t it?

September 20, 2024
Unprompted review
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Reply from Denefits LLC

We understand the inconvenience this situation may have caused and would like to clarify the matter. However, it's important to note that the contract in question is past due by nearly a year and a half. The contract is with the business, with whom you have taken the service, and Denefits is simply the payment processor, facilitating the transaction on behalf of the business. The funds owed are for services rendered by the business.

That said, we understand your concerns and have taken steps to ensure that your case is handled with the utmost care. A Senior Representative from our Customer Service team has been assigned to your case, and we will arrange a call with you to address the situation promptly.

Thank you for your understanding and patience.

Rated 5 out of 5 stars

She was very nice and helpful

She was very nice and helpful! I enjoyed how she helped me go thru the process!

September 19, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for your wonderful feedback! It’s rewarding to know that you had a positive experience with Denefits. We’re committed to maintaining high standards and appreciate your trust in us.

Rated 5 out of 5 stars

This is my second time going through…

This is my second time going through this credit program and I have referred friends because I know within 6 months there will be a big change with my credit report. They are very helpful and will make sure you are on the right track. Thank you for your great customer service!

September 18, 2024
Unprompted review
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Reply from Denefits LLC

It’s fantastic to hear about your positive experience with Denefits! We strive to offer the best possible service, and your feedback confirms we’re on the right track. Thank you for your trust and support.

Rated 5 out of 5 stars

App is easy to use

App is easy to use. Do NOT miss a payment or they will charge you up the butt, but it's part of the contract. So read carefully. Philip at the call center is very helpful and is the reason for this 5 star review.

September 17, 2024
Unprompted review
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Reply from Denefits LLC

We’re grateful for your positive review! It’s always a pleasure to hear from happy customers like you. Thank you for your support.

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Rated 5 out of 5 stars

My overall experience was great

My overall experience was great. Very punctual and professional. I was given easy follow alone directions on how to fix the problem that I had. Thanks for having skilled staff.

September 17, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for your fantastic review! We’re delighted to hear you enjoyed your experience. Your feedback encourages us to keep improving. Thank you for being such a valued part of our community.

Rated 5 out of 5 stars

Debbie Scott

Debbie Scott was wonderful, my account was overdue and she help me get my account t back to standing, she explained in details what I was gonna have to pay, it was convenient and overall I'm happy

September 16, 2024
Unprompted review
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Reply from Denefits LLC

We’re so grateful for your kind review! Our goal is to provide top-notch service, and we’re happy to hear that you are satisfied with our customer support. Please feel free to reach out anytime for further assistance.

Rated 5 out of 5 stars

So very impressed...

I was immediately accepted for a life -changing medical treatment. I wasn't harassed or bothered. Within minutes I had a payment plan I could afford and every question answered. They truly care and will work with you. Phillip is a diamond- he will find answers so quickly and is wonderful with his customer service.

September 13, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for your wonderful feedback! We're happy you had a great experience with our customer service. If there's anything else we can do, don’t hesitate to contact us.

Rated 5 out of 5 stars

Debby Scott was very helpful and kind…

Debby Scott was very helpful and kind in assisting me with my payment.

September 13, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for your wonderful review! We’re thrilled to have met your expectations. Your feedback is highly appreciated.

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Rated 5 out of 5 stars

Such a great customer experience today…

Such a great customer experience today with Phillip helping me out. I needed a payment extension and the process was smooth and easy!

September 10, 2024
Unprompted review
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Reply from Denefits LLC

We're overjoyed to read your review! Knowing that you're satisfied with Denefits as a whole is the best kind of feedback we could hope for. Thank you for trusting us.

Rated 5 out of 5 stars

I love working with Aby

I love working with Aby, he's very patient with you and gets the job done to please his clients thxs Aby!

September 10, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for your kind words! We're thrilled to hear that you found Denefits helpful for all your payment plan needs. Our team works hard to ensure a seamless experience for our users. Your feedback is greatly appreciated!

Rated 4 out of 5 stars

Nick was very helpful and informative…

Nick was very helpful and informative leaving me with no questions at the end of our conversation!

September 9, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for taking the time to appreciate our services at Denefits. We're glad to have met your needs and are always here to provide you with the best possible service.

Rated 5 out of 5 stars

I was able to understand Phillip on the…

I was able to understand Phillip on the phone well. He was clear and helpful with a calm demeanor that was refreshing to encounter within customer service. He was knowledgeable within the content that was asked, and quickly did his job.

September 9, 2024
Unprompted review
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Reply from Denefits LLC

Transparency and clarity are key values at Denefits, and we're so glad you appreciate our services. Thank you for taking the time to write this wonderful review. We're here to support you anytime!

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Rated 5 out of 5 stars

A Four Year Issue dissolved in several Days

Denefits excels in its proactive approach to understanding and resolving issues. Their transparency stands out, and my representative Nadia's work ethic is exceptional—she is truly an asset to the team. I hope Denefits appreciates her talents!

Sincerely,
Eric E.

September 3, 2024
Unprompted review
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Reply from Denefits LLC

Thank you so much for your kind words and positive feedback! We're thrilled to hear that you're pleased with our services. Your support means a lot to us, and we're committed to continuing to serve you with excellence. Thanks for being a valued member of our community!

Rated 5 out of 5 stars

Nadia at Denefits was very helpful I…

Nadia at Denefits was very helpful I needed help Changing my payment date because it wouldn’t let me do it on the app and she was very understanding and nice. Thank you for your help

September 5, 2024
Unprompted review
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Reply from Denefits LLC

We're delighted to hear that you are satisfied with our services at Denefits! Your support encourages us to keep delivering exceptional service. Thank you for your kind words.

Rated 5 out of 5 stars

Nadia at Denefits was extremely…

Nadia at Denefits was extremely helpful. Without her support I don't know how I could have made it through an ordeal. With her support everything turned out allright. Thank you so much Nadia,your support is greatly appreciated!

August 26, 2024
Unprompted review
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Reply from Denefits LLC

We appreciate your kind words about our customer service! It’s our pleasure to assist you. If there’s anything more we can do for you, don’t hesitate to get in touch.

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