Denner Cashmere Reviews 

616
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 223 reviews, reviewers overwhelmingly had a truly great and satisfying experience with this company. Customers frequently praise the exceptionally soft cashmere and the wonderful overall quality of the classic clothing items they purchase for everyday wear. Shoppers consistently highlight the exceptionally fast delivery service, wonderful website usability, and how smoothly their orders arrive at their homes. Some reviewers were not happy with certain seasonal collections, noting that sizing could occasionally feel inconsistent or disappointing compared to classic pieces. A few consumers also mentioned receiving items with minor product defects or experiencing unexpected delivery delays with specific carrier services.

What people talk about most

Product

Users describe positive interactions with product, consistently highlighting the beautiful quality and soft... See more

Quality

People report positive experiences with quality, highlighting that items are made from soft and luxurious... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt and speedy... See more

Price

Reviewers highlight positive aspects of price, consistently mentioning competitive rates and great value,... See more

Service

Consumers find service to be excellent, highlighting fast delivery and great communication. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello everyone at Denner, I have bought throughout the seasons for years and worn and worn everything, but I’m returning two pink sweaters, one because the shade is very harsh and the second was a p... See more

Rated 5 out of 5 stars

Just bought the Zara sleeveless top in cherry. Lightweight and comfortable, not quite as soft as last year but still very wearable. Hope it softens after washing. Overal Denner styles have been ver... See more

Company replied

Rated 5 out of 5 stars

I have most of my wardrobe from Denner as it's the best cashmere I've ever had, and I love the generosity of its sizing as I am of a very advanced age and tall and not skinny and over the many years,... See more

Company replied

Rated 5 out of 5 stars

Beautiful jumper and just what I have wanted for a few years! I have several cashmere jumpers but this is a really good shape and colour ( alyssum white) It's creamy without being yellowy. Delivery se... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Knitwear Manufacturer
  3. Men's Clothing Store

Written by the company

Rooted in conscious luxury and slow fashion, we embrace sustainable practices and the timeless beauty of natural fibres. Established in London in 1994, our collections are thoughtfully sourced and crafted in Mongolia, where tradition meets craftsmanship. Available worldwide, we invite you to experience a new standard of elegance, where quality and care are woven into every detail.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

616 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(616)

221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 4 out of 5 stars

Immediate apology and replacementnt

Denner made an incorrect delivery but were gracious enough to apologise and quickly rectified the situation.

January 6, 2026
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Reply from Denner Cashmere

Thank you for your review. We’re very sorry again for the incorrect delivery, but we’re glad we could apologise and resolve it quickly for you. We really appreciate your understanding and support.

Rated 5 out of 5 stars

Great cashmere products

Great website, easy to navigate and fantastic cashmere products. The blue, starry baby blanket is lovely. The size, design and softness are superb. Arrived quickly and great price in the sale. Thank you.

January 6, 2026
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Reply from Denner Cashmere

Thank you for your order and for your feedback — we really appreciate your support.

Rated 5 out of 5 stars

I love it!

Beautiful jumper and just what I have wanted for a few years! I have several cashmere jumpers but this is a really good shape and colour ( alyssum white) It's creamy without being yellowy. Delivery service excellent.

January 6, 2026
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Reply from Denner Cashmere

Thank you for your order and for your feedback — we really appreciate your support.

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Rated 5 out of 5 stars

Jumper arrived in Austria in 48 hours !

Jumper arrived in Austria in 48 hours !

THEN at here was a sale ….so I just had to buy a second one !

January 6, 2026
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Reply from Denner Cashmere

Thank you for your order and for your feedback — we really appreciate your support.

Rated 5 out of 5 stars

Super quality knitwear and

Super quality knitwear and, for me, a good fit. I’m a size 14-16 and the large was just right.

January 6, 2026
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Reply from Denner Cashmere

Thank you for your order and for your feedback — we really appreciate your support.

Rated 5 out of 5 stars

Such lovely quality

Such lovely quality.
Denner has introduced some new, fun styles and they look great made in Denner's quality cashmere.

January 6, 2026
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Reply from Denner Cashmere

Thank you for your order and for your feedback — we really appreciate your support.

Rated 5 out of 5 stars

Amazing product

Amazing product, fast delivery, very satisfied!

September 12, 2025
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Reply from Denner Cashmere

Thank you for your order and for your feedback — we really appreciate your support.

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Rated 5 out of 5 stars

Wonderful service

Wonderful service, enabling purchase to be exchanged after Christmas

December 31, 2025
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Reply from Denner Cashmere

Thank you for your order and for your feedback — we really appreciate your support.

Rated 2 out of 5 stars

Unfortunately

Unfortunately, an order for 3 items only registered as 2, and then only one was despatched. By the time this all came out, the item was out of stock. I have a refund for the undelivered item, but....not good enough , really. Three daughters, one beanie between them.

December 22, 2025
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Reply from Denner Cashmere

Hi there,

We’re very sorry about your recent experience. Unfortunately, on rare occasions a stock-sync error can occur, which is what led to your order showing fewer items and only one being dispatched. By the time the issue was identified, the remaining item had sold out — which we fully understand is really disappointing, especially when you were expecting three.

You were correctly refunded for the undelivered item, but we completely appreciate that this still fell short of what you should be able to expect from us. Please accept our sincere apologies — we are reviewing our systems to help prevent this from happening again.

Kind regards,
Denner London

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Rated 5 out of 5 stars

Great quality

Great quality, good communication, speedy delivery.
Daughter was delighted with her present.

December 25, 2025
Unprompted review
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Reply from Denner Cashmere

Thank you for your order and for your feedback — we really appreciate your support.

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Rated 5 out of 5 stars

Hello everyone at Denner

Hello everyone at Denner, I have bought throughout the seasons for years and worn and worn everything, but I’m returning two pink sweaters, one because the shade is very harsh and the second was a peculiar shape.
I know you have been designing a more contemporary collection but for me, your classics win hands down. Your skirts too are fabulous - I wear them so much especially with a matching colour V neck and jazz it up with gold jewellery. Please keep a Classics Collection in your range every season please.
Felicity

December 3, 2025

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