Dental Direct Reviews 

Website difficult to navigate. Seems to be designed by an American!

Very goods service and quick delivery. I admire this company being so good with very small orders. Thank you very much.

I have always had excellent service with dental direct and their products.
Products which I am unable to source locally
My preference is for a 3.5 toothbrush and dental direct can supply this quickly and securely packaged

Good quality product - well packaged - delivery earlier than predicted - sensible price

Terrible service.

Items ordered but 9 days on no updates provided re delivery and no responses received from their customer services team.

Avoid at all costs.
This company sells products that are not registered for sale in the UK.
They have been reported to trading standards.

No better than Polygrip on lower dentures,I have tried several products and now use edible gum powders, Psyllium works best for me,(I reline my dentures with Pro soft about three times a year). Psyllium powder somewhat less effective than the most effective manufactured denture fixtives though acceptable and absolutely safe and more economical

Ordered some toothpaste online but I have not receive the toothpaste, and I had no reply from them. I will now contact my bank for a refund. I would not recommend this website at all!

My order never arrived and the company has refused to refund me, they have now stopped corresponding with me regarding this matter. I will now be pursing this via my bank in order to be reimbursed for the transaction.

Order number 100175646..Thieves thieves thieves, I've sent several email asking for my refund, and I've been ignored. Ordered and paid for an item that they cannot provide because of no stock. I asked that the whole order is cancelled and refund issued, and they've ignored my emails. I will definitely be contacting my bank to get me money back! Avoid them like a plague!

Great company. Fair pricing. Easy to use site, products delivered quickly. I recommend Dental Direct.

Ordered mouthwash and toothpaste a fortnight ago, still not turned up, sent three emails, they have not answered me, going to get my bank to get me a refund, terrible company.would never buy again.

disappointing and quite stressful experience when trying to buy 2 toothbrushes from them on e bay. after some delay in replying to my messages , they said to be patient as the Post Office can take up to 10 days to deliver ! never happened on any previous e bay purchase . It did not arrive and he had cheek to men mention that must be correct postcode which was up to them and later they gave address and E-BAY was shown in middle of address but it was correct postcode . I was told they would send again and still not received after a week or so and e bay made them give a refund as they ignored my request for a refund . What a mob and beware ! I then rang them and spoke to a very helpful lady who told me that they did not stock the 2 brushes pack as i understood it so heaven knows what they were up to . It was a different lady from the one who eventually answered my emails . Presumably less problems if not buying from them from an e -bay advert.

I tried to order some dental paste from Dental Direct, and expected to get a 10% discount as specified on the receipt from my last order in November 2019. The voucher gave a code and clearly said it was valid on orders over £30 until 31 January 2021.
The website wouldn't accept the code and when I phoned them I was told the voucher was only valid for the first repeat order of a new customer, and as I wasn't a new customer when I placed my order in November 2019 the discount announced on the receipt didn't apply to me. Despite them boldly offering the discount on my receipt, I was told that this restriction was detailed in their T&Cs If they aren't offering the discount to me why print it in red on the invoice?
Needless to say I went elsewhere to make my purchase.

Pleasant experience but customer service needs some improving

Appalling costumer service.
They can't even provide a simple task as updating your details.
FAQ area states it may take up to 24h. Well it's over 60h and still nothing.
I have sent emails and contacted via their website support for noting. No reply at all.
Bunch of disrespectful useless people.

Update: changed from 1 to 3 star because after this review Dental Directory finally got back to me.

I was contacted a couple of hours after leaving this feedback. Dental Directory attendant apologised and recognised I should have my emails responded but for any reason they got lost in the system and nobody got back to me.
In a 10 minutes phone call she managed to provide all updates I had asked 4 days ago.
Why not providing that sort of costumer care since day one? Why do we always need to complain to get anywhere.
I hope they improve their team training as most of them are really useless.

All fine, easy website and good delivery times. Thanks

Ordered 3 toothbrush from Dental direct seller on Amazon. I was surprised that they delivered such a small order, in time, without any delivery charges, also provided a welcome discount coupon for first direct purchase from their website. I also contacted them to enquire about the delivery as soon as I placed order and they did come back very quickly. The order was packaged perfectly and delivered on time.
I would give them 5 stars just for providing services and not trying to profit from the corona virus situation.
Thank you!

Ordered a Waterpik and it seemed to come a little late. When it arrived not everything was in the box. Just hoping the product works now! I got onto the online chat and spoke with Linda who was nice and replaced them. Lets just wait and see now

I placed an order on the 30th March which has still not arrived. Now 20th April. I advised the company by email on the 14th April to cancel my order as I had to purchase elsewhere. I received an email to say it had already been dispatched on the 14th so I would have to wait till it arrived to cancel and return. Then they took payment out on the 16th April? Which seemed odd if it was dispatched on the 14th. It’s now the 20th April and the item has still not arrived. I don’t think they should advertise products they clearly do not have in stock.