I was just wondering if anyone knew if I’d be allowed to swap to a 2 bed house with Derwent living. I’m currently in a one bed flat but it’s too small as my grandson stays here a lot whilst his mum... See more
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A stressful and frustrating start, having recently moved into my new flat. Several attempts to get the gas uncapped bouncing back and forth between derwent and their contractor. Have been pestered sev... See more
Company replied
Derwent Living Derby - never available, never answer calls ( systems always down). My partner is trying to sell his flat and has somebody interested to buy 100% - can we get hold of them to organise... See more
Company replied
Ignorant housing associataion with ignorant housing officers... Never answer emails...or social messages... Renting with them past 2 years...payments all made and they cant be arsed write me a small l... See more
Company replied
Company details
Information provided by various external sources
Derwent Living is a ‘profit for social purpose’ organisation providing affordable housing to suit a range of lifestyles. Part of the Places for People Group. As well as homes to rent for people on lower incomes, Derwent Living offers properties for retired people, homes for sale through part-buy, part-rent schemes, residential lettings and key-worker accommodation. Derwent Living’s primary focus is providing good, affordable housing and improving services for residents through greater resident engagement and involvement.
Contact info
Centro Place 1, DE24 8RF, Derby, United Kingdom
- info@derwentliving.com
- www.derwentliving.com
2.3
Poor
210 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The house is lovely but when we started…
The house is lovely but when we started to move in we found out the boiler wasn't connected properly so one of the cabinets was flooded. How it past a boiler check I can't understand. It's took us weeks to get bins cause we can't get council tax. Stones put out side are horrible and the drain cover out side has shattered and all that has been done is covered with a bit of plastic
January 10, 2020
Unprompted review
Reply from Derwent Living
Thank you very much for your feedback, we are continually striving to improve our services for customers. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/
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Fantastic house.
January 10, 2020
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/
A very simple and smooth moving…
A very simple and smooth moving experience. Quality housing in a fantastic location.
January 10, 2020
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/
Nice and friendly
Sign up proves was very simple and straightforward
Friendly staff members
Definitely recommend!
January 10, 2020
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/
Reply from Derwent Living
Thank you very much for your positive feedback, we are very pleased to hear that you have had a good experience with Derwent Living. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/
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Really good just need 1 repair
January 10, 2020
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are continually striving to improve our services for customers. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/
Very excited house looks amazing…
Very excited house looks amazing spacious just perfect for our child
January 7, 2020
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/
Very happy
I am happy with the service I've had so far from Derwent. From applying for the flat to signing up took just 2 weeks. The flat is lovely though small but was clean and tidy. I would give 5 stars but the communal areas in the building need to be cleaned.
January 4, 2020
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/
Delays in move date
Delays in move date. Waiting for over 1 hour in freezing temperatures and gusty wind for over an hour before Derwent staff arrived for meeting to sign up and get keys. No heating for almost a week in freezing temperatures.
January 4, 2020
Unprompted review
Reply from Derwent Living
Thank you very much for your feedback, we are continually striving to improve our services for customers. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/
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It really is such a lovely place I'm…
It really is such a lovely place I'm just getting things together furniture wise but I must say the property is in immaculate condition and lovely and warm and quite . Top people. Jeffrey micheal Bird.
January 3, 2020
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/
Nearly settled in
Nearly settled in, although, not been well since I moved in. But nice place, look forward to the future
January 3, 2020
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home and hope you feel better soon. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/
I love my new home it was the best…
I love my new home it was the best Christmas present I have ever had my two boys are very happy bedroom each .but they put me in the small bedroom but I was not bothered because it is so cosy the clamp family are all happy 😃
January 3, 2020
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/
Take rent but my property is not ready…
Take rent but my property is not ready to live no hot water no heating I sleep in my car really worst mannegment ever I face.i call emergency number 2 hour rigging ni one attend my call wow that’s his crevice
January 3, 2020
Unprompted review
Reply from Derwent Living
Thank you for taking the time to give your feedback. We are sorry to hear about your experience, if you would like to give us more information please email getinvolved@derwentliving.com so we can investigate the issues you have mentioned. Kind regards.
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A few problems when first moved in
A few problems when first moved in , but quickly sorted by friendly staff..
January 3, 2020
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are continually striving to improve our services for customers. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/
A stressful and frustrating start
A stressful and frustrating start, having recently moved into my new flat. Several attempts to get the gas uncapped bouncing back and forth between derwent and their contractor. Have been pestered several times by the rents team about payment details already given at sign up two weeks ago. Now just received the 'red automated behind with payments letter'! Issues with topping up both prepayment meters and their suppliers! Sigh.
December 12, 2019
Unprompted review
Reply from Derwent Living
Thank you for taking the time to give your feedback. We are sorry that you feel this way but please be assured that we are continually striving to improve our services for customers. Your comments will help us to do this. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/
My whole experience with Derwent living…
My whole experience with Derwent living was fantastic
December 11, 2019
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are continually striving to improve our services for customers. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/
Wonderful helpful really made it easy…
Wonderful helpful really made it easy for me
December 11, 2019
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are continually striving to improve our services for customers. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/
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good
Got my gas supplier mixed up but overall really friendly and helpful
December 11, 2019
Unprompted review
Reply from Derwent Living
Thank you very much for your feedback, we are continually striving to improve our services for customers. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/
No heating no hot water after 2 weeks!
Still waiting after 2 weeks to have my boiler repaired or replaced!
Being fobbed off with excuses is not good enough especially when I receive a snotty phone call about rent arrears!
Try sorting your side before I stop the rent all together.
Daughter came out of hospital Sunday it’s been -4 in the house and all I get is some fool trying to POST fan heaters through the door. Disgusting, let’s see what the housing Ombudsman as to say
December 11, 2019
Unprompted review
Reply from Derwent Living
Thank you for taking the time to give your feedback. We are sorry to hear about your experience, if you would like to give us more information please email getinvolved@derwentliving.com so we can investigate your concerns.
We love our new forever home
We love our new forever home. Everyone at Derwent Living have been so helpful and always there to answer any query. Thankyou for giving us our new Bungalow.
December 4, 2019
Unprompted review
Reply from Derwent Living
Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/
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