We placed an order 10 days ago and it was promised to be delivered in 5-9 days. Today 10 days after the order, not even any part of 400 euros order, has been shipped to us. And above that customer ser... See more
Company replied
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Posters were nice but packaging not very thick and corner was bent on arrival hence all three posters had a crease. After reading my review Desenio contacted me and offered a 30% refund even though f... See more
Company replied
The poster I had ordered unfortunately had colour error. I contacted Desenio and luckily the customer service was great. I got contacted super fast and the product was refunded very fast, easily and w... See more
Company replied
The 50x70 picture had some oil/dirt/ brown patch on it which doesn’t seem like printing issue but bad handling of the printed picture. Update: The Desenio team contacted me and sent a new poster w... See more
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Kun asiakkaamme ovat iloisia ja tyytyväisiä, olemme mekin iloisia ja tyytyväisiä!
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4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 48 hours
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I feel super let down
I feel super let down. I bought 4 posters after seeing a few social media influencers from different parts of the world just rave about the brand. The shipping system was brutal. I'm from Canada so I understand that Sweden is a long ways away and free shipping would indicate a long wait time. It's not waiting that bothers me but not being able to track my package at any point in time during the process was very frustrating. I placed my order on the 18th of March and didn't receive it until April 12th. The website promises 5-12 business days after your order confirmation, your package should arrive. I left it alone until it was late, then was annoyed when I couldn't track it. As for the product, I'm happy about how it came, the package was small and sealed tight. I really like that there was just about 0 plastic used and the container it came in was recyclable. The prints themselves, I honestly wasn't wow'd by. For the price, it's what I expected them to be. The product is 4/5 but the shipping courier they chose was so bad. I definitely won't be ordering again.
April 14, 2017
Unprompted review
Reply from Desenio
Hi Olivia,
Thank you for taking the time to leave us your feedback and I am sorry that you are unhappy with your Desenio experience.
Please contact our customer service, and we will register a refund for you.
Wish you a great day!
/Desenio
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I would totally recomnend this to anyone
Well packed and fast delivery. Outstanding design just like in the pic!
March 27, 2017
Unprompted review
Frame (100x70)
If it hadn't been so hard to find a frame in the right size (100x70), I would have send it right back. The frame almost fell apart three times when I put the poster inside and in the end, we had to glue the parts together. I'm surprised the other reviews were so positive.
March 10, 2017
Unprompted review
Reply from Desenio
Hi Miriam,
Please contact our customer service, info@desenio.fi and we will help you :)
Wih you a great day.
/Desenio
Amazing quality + fast delivery + huge amount of prints = One happy customer
The best online store for high quality and trendy posters. I will definitely buy again, and again from Desenio. In addition, the price of the prints are ridiculously perfect.
April 27, 2016
Unprompted review
Timely delivery, but poster damaged.
Timely delivery, but the poster was not in a perfect condition (a few clear wrinkles at the side)
April 14, 2016
Unprompted review
Reply from Desenio
Hi Anu!
We're really sorry that you received a damaged poster.
Our customer service will contact you straight away :)
Have a great day!
/Desenio
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Deliveries not on time
Made the order last week. The customer service replied to me promptly and said the goods would arrive in time (the day before yesterday) but I am still waiting for them to arrive.
January 15, 2016
Unprompted review
Reply from Desenio
Hi Jakko!
Thank you for your review.
We sent out your order the same day and said that you will hopefully get your order on Wednesday. We can't make any promises that your order will be
delivered a specific day, it's up to the shipping company and unfortuntaly it came on Friday.
If you have more questions please contact our customer service :)
Have a great day!
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