Designer Glasses Boutique Reviews 

700
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast delivery services and the reasonably priced products, making online shopping exceptionally smooth and pleasant. People truly appreciate the helpful support team, clear website information, and the wonderful overall quality of the designer items received. Some reviewers were not happy with occasional delivery delays, communication issues, or items being abruptly out of stock after completing an order. A few consumers also mentioned waiting extended periods without receiving their purchased packages, or experiencing frustrating difficulties when trying to resolve shipping problems with customer service.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great selection of original... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient and friendly support... See more

Order

Consumers experience mixed feelings regarding their order process, with high disagreement among reviews. Many... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting extremely fast shipping... See more

Price

Clients share positive opinions on price, consistently highlighting very good and competitive rates across a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made a total mess of the order, on both the prescription and glasses size. Emma was very patient and resolved both issues without any additional charge. Have used in the past and will certainly use... See more

Rated 5 out of 5 stars

Designer Glasses Boutique offered authentic Oliver Peoples glasses in multiple models, colour variations and sizing, which I found most other websites did not. I also found their prices to be very co... See more

Rated 5 out of 5 stars

Fantastic service from this company. I had been looking for a pair of YSL sunglasses at a reasonable price, ordered them and they arrived less than 48 hours later. Really well packaged and perfect. I... See more

Rated 5 out of 5 stars

I wanted to write a review because it’s not often these days that you get excellent customer service. I rang Designer Glasses Boutique about a pair of sunglasses that I had seen on there website. They... See more


Company details

  1. Glasses Store
  2. Sunglasses Store

About Designer Glasses Boutique

Written by the company

• Official stockists for all our brands This means all of our stock comes directly from the manufacturer and therefore comes with the correct instructions, packaging and valid guarantee.

• UK based Here at Designer Glasses Boutique we are a UK based and have a high street shop. This allows us to have complete control of all the glasses that we glaze. Before all our glasses are sent out all the glasses and lenses are checked by a qualified dispensing Optician. Being in the UK you are able to pick up the phone and ask us any questions that you may have.

• 100% genuine glasses and sunglasses Every item sold by Designer Glasses Boutique is a 100% genuine item supplied to us directly from the manufacturer. We do not sell second hand or replica glasses.

• We care We would love to hear from you, we pride ourselves on listening to our customers so if you have any questions or feedback please get in touch! We listen to all our feedback carefully to make our service the best you’ve ever had!

• 100% secure online ordering The Designer Glasses Boutique has a 100% secure online checkout. We use secure online credit card processing; the Designer Glasses Boutique employs Opayo as their secure e-payments gateway. The Designer Glasses Boutique does not, and will not, collect or store credit card information or any other sensitive information over the course of a transaction.

• Free Delivery within the UK on orders over £200 We offer free delivery to all our UK customers on orders over £200, the free delivery is a 48 recorded signed for service, so you can be sure your new glasses are delivered to your door securely.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

700 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(700)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Was unsure whether to purchase online as price was much cheaper than the shops I had visited . Following a phone call to a very friendly lady . I ordered some sunglasses . They arrived via Royal Mail in a matter of days and were exactly as described . A very happy customer. Highly recommend.

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, constant updates on progress of my order, and product exactly as expected. V happy. Glad I didn’t buy my glasses in store considering the great price from Designer Glasses Boutique

September 28, 2023
Rated 5 out of 5 stars

The choice of frames is excellent and…

The choice of frames is excellent and good value. I chose to visit the shop and it’s best to check with them first as not all frames are at the shop.

I was able to select the frames I liked and was given great help to select the appropriate Varifocals lenses.

Because I was at the shop I was assured of proper readings for the PD which is so difficult to get from any other optician and I was not confident doing that myself.

They said the lenses would take 5-7 working days and it was just under the 5 days which was fab.

Love the frames and the lenses are excellent. I may have to return to the shop just to get them slightly adjusted as they are slipping down my nose but you only know that after wearing them.

I used the online chat and that was fabulous and the staff at the shop were lovely. Allowing me to look at all the frames I wanted and suggesting what I might like.

Highly recommended

September 4, 2023
Rated 5 out of 5 stars

Great service

Great service - delighted with my new frames. Had to contact the business, and spoke with Lucy, reassured me that my order was on the way and should be with me the next day, and it arrived as scheduled, well packaged unlike others.

Good business to deal with, and will be a returning customer.

Thanks again to Lucy & the team.

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

20/20 experience

Thanks - really prompt
service, secure delivery, significantly cheaper than
elsewhere too. I can see again! (Last pair lost at sea last week 😫)

August 29, 2023
Rated 1 out of 5 stars

Incorrect prescription, unwearable glasses and no refund.

They made my prescription as + instead of - (my prescription is 2.75 and 3.0 so obviously I can't use them) and are refusing to refund. Be very careful if you choose this place. I'll update this if they do refund me, so if this is still visible, they haven't refunded!

September 1, 2023
Unprompted review
Designer Glasses Boutique logo

Reply from Designer Glasses Boutique

Hi S.W
I am sorry to hear that you are having issues with your order. I can see that our customer service team have emailed you to find a solution. Unfortunately the prescription details that you entered on the website did not match your prescription from your Optician. We have offered to swap the lenses to your correct prescription at no extra charge.
We look forward to hearing from you.
Kind regards,
Fiona

Rated 5 out of 5 stars

Great service, highly recommend!

Excellent service by both phone and email. Really competitive pricing and the best I could find online. Great communication on orders and Royal Mail tracking provided on dispatched items. I would highly recommend this company and will definitely use again in the future.

August 16, 2023
Rated 5 out of 5 stars

Excellent & friendly customer service, delivery and price

Spoke to Lisa on the phone to confirm that the glasses I wanted were in stock. They were and dispatched the same day they arrived first thing, packaged extremely well, the following morning.

Excellent experience and would definitely buy from them again.

Price and customer service was first class.

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience of buying sunglasses

I ordered the sunglasses on a Friday and they were delivered on Monday. The price was the cheapest I could find anywhere so overall I am delighted with my buying experience with designerglassesdirect and I highly recommend using them.

August 17, 2023

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