I was extremely suprised at the quality of the sofas. Ive always had leather chesterfields. The sofas I bought from Designer Sofas was the best quality ive ever seen. Honestly my previous... See more
Company replied
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See what reviewers are saying
⭐⭐⭐⭐⭐ I’ve bought a Chesterfield sofa from Designer Sofas 4U and later went back and purchased an armchair too. I’ve been really pleased with both purchases. The quality of the furniture is lo... See more
Company replied
Where to start,they had my 1st review taken down which shows me they do not take reviews seriously or contact me regarding this, we bought a what was a grey sofa online , but we received a brown/coppe... See more
I am really impressed by my Chaise Longue in terms value for money and quality. (Buying direct from Sofas4U gave me the best price by a wide margin). I am glad i visited the showroom. I learned abou... See more
Company replied
Company details
- Furniture Store
- Antique Furniture Store
- Furniture Manufacturer
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Designer Sofas 4U established as an online furniture retailer in 2007. Since its launch it has an unprecedented response and has already built an excellent reputation and web presence. With our 20 year experience of the furniture industry it has been an instant success. We offer our customers the funkiest/trendiest quality furniture, excellent customer service and value for money. It is already projected that within the next 12 months Designer Sofas 4u will become one of UK’s largest leading online furniture store. We’ve spent years perfecting our craft and that’s why we’re pleased to offer a bespoke, made-to-order sofa option created especially for you to your exact needs and specifications as well reliable, quick delivery and we’re happy to offer an incredible 0% interest free finance option on ALL of our orders. We offer free fabric and leather samples, Chesterfield Sofa aftercare advice, a 14-day money back guarantee, a low price promise and even a 12-month warranty on all purchases made with us. Why not visit us in our Blackburn showroom or contact us on 01254 268590 and start your journey to your perfect sofa today?
Contact info
Chesterfield House, Forrest Street, Blackburn, Lancashire, BB1 3BB, Blackburn, United Kingdom
- 01254 268590
- info@designersofas4u.co.uk
- www.designersofas4u.co.uk
4.5
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm happy
I'm Happy enough with what I got. Chesterfield leather 2 seater.
August 5, 2024
Unprompted review
Reply from Designer Sofas 4U
Hello Paul,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products and really pleased to read your comments about products.
Please don't hesitate to contact us again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
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Disappointed
Last year I bought a sofa which I was really pleased with. This year I ordered a wing chair in the same material. However when it arrived it is a totally different colour. I have emailed the company 3 times all I get is colours can vary. This isn't a slight variation it is a big variation. I ordered 2 swatches to make sure I ordered the correct colour. I am now very disappointed and have a settee and a chair that don't match.
March 12, 2025
Unprompted review
Reply from Designer Sofas 4U
Hello,
First, we'd like to apologize for the frustration that you have experienced lately.
We aim to deliver an exceptional customer experience and we highly regret missing the mark here. We're always here to lend a hand.
Please allow us some time to get this checked at our end against your complaint that will be provided by Trustpilot we'll get back to you as soon as possible with an update.
Your patience and cooperation will be highly appreciated in this regard.
Please feel welcome to reach out to us at our helpline number 01254 268590 or through Live Chat with any questions or concerns you may have.
Tel: 01254 268 590
Email: aftersales@designersofas4u.co.uk
Web: www.designersofas4u.co.uk
distrust of trustpilot. owing to their trust of designer sofas 4u
i have written a few reviews about this company and they appear to have been removed. i have told friends to look up as they are not the company they want to be using. and they cant find them, made around May 2023 about a transaction i had with them in aug/nov 2022, which cost me nearly £ 1000.00 in blackmail money by this company to have their monstrous sofa removed from my house. i have been quite ill because of this company and have not yet recovered. and to find you have removed my trustpilot review is quite a shock. because it was not a fake review. you perhaps should look up this company on companies house, with different people owning this company and running it and same people resigning because of god knows what. and hen closing down and then re appearing under a different name etc. they appear quite dodgy. so to have my review removed like this shocks me. i have today gone through some and find that a lot of the 1 star is removed after me reading the first line of their review. why is this??? so now i feel that trustpilot is not to be trusted if they believe this companies lies.
thank you for your reply, i have been through since 2022 till now and these were not included, so dont know where they were but glad to see they are here now. this company have a lot to answer for. but thank you and apologies for previous review, but you have at top of page that you have taken a lot of fake reviews off this companies pages and i thought that was why i could not find them. mine are not fakes bur real.
again apologies and thank you.
March 17, 2025
Unprompted review
Reply from Designer Sofas 4U
Hello P Donaghy,
First, we'd like to apologize for the frustration that you have experienced lately.
We aim to deliver an exceptional customer experience and we highly regret missing the mark here. We're always here to lend a hand.
Please allow us some time to get this checked at our end against your complaint that will be provided by Trustpilot we'll get back to you as soon as possible with an update.
Your patience and cooperation will be highly appreciated in this regard.
Please feel welcome to reach out to us at our helpline number 01254 268590 or through Live Chat with any questions or concerns you may have.
Tel: 01254 268 590
Email: aftersales@designersofas4u.co.uk
Web: www.designersofas4u.co.uk
1
My aunt n uncle ordered a beautiful…
My aunt n uncle ordered a beautiful sofa n chairs in which they saved up as they are in their 70s it came they were over the moon chuffed to bits then 9months in they found a hole under one of the chair arms so they phoned up and a man came out and he stated my aunt n uncle had done it and that they would not fix it even though it was still under warranty
You are a joke where do you get off accusing two people in their 70s of damaging such a beautiful 3 pce in which they had saved for
July 4, 2024
Unprompted review
Reply from Designer Sofas 4U
Hello Cheryl,
First, we'd like to apologize for the frustration that you have experienced lately.
We aim to deliver an exceptional customer experience and we highly regret missing the mark here. We're always here to lend a hand.
Please allow us some time to get this checked at our end against your complaint that will be provided by Trustpilot we'll get back to you as soon as possible with an update.
Your patience and cooperation will be highly appreciated in this regard.
Please feel welcome to reach out to us at our helpline number 01254 268590 or through Live Chat with any questions or concerns you may have.
Tel: 01254 268 590
Email: aftersales@designersofas4u.co.uk
Web: www.designersofas4u.co.uk
Missing package
Promptly and efficiently organised a replacement package for one that had gone astray. Very pleased with the friendly and helpful customer service.
March 6, 2025
Unprompted review
Reply from Designer Sofas 4U
Hello Linda,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products and really pleased to read your comments about products.
Please don't hesitate to contact us again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Advertisement
Outstanding quality and customer…
Outstanding quality and customer service, I would highly recommend!
October 18, 2024
Unprompted review
Reply from Designer Sofas 4U
Hello Katie,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products and really pleased to read your comments about products.
Please don't hesitate to contact us again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Great quality and service
Took advantage of a sale to order a Chesterfield footstool to match a previously purchased sofa-bed. Delighted with the quality and perfect match. From ordering to delivery, just twenty-five hours!
Amazing service. Really happy with everything.
March 1, 2025
Unprompted review
Reply from Designer Sofas 4U
Hello,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products and really pleased to read your comments about products.
Please don't hesitate to contact us again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Excellent quality and service
Good advice. Invaluable sample. Great value. Excellent quality and service
February 24, 2025
Reply from Designer Sofas 4U
Hello Susan,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products.
We really are pleased to read your comments about products.
Please don't hesitate to get in contact again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Good quality sofa but the delivery timing is too long
We ordered a sofa but it took long time to arrive. The company lost the star only because I needed to contact costumer service to find out what is happening and when the sofa will arrive. The sofa is great, good material and good quality
March 18, 2024
Reply from Designer Sofas 4U
Hello Susan,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 4 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products.
We really are pleased to read your comments about products.
Please don't hesitate to get in contact again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Advertisement
Bought an electric Reclining sofa from…
Bought an electric Reclining sofa from them a while ago. Woman in the shop was extremely helpful, showed all the various options etc. price was great. One and only gripe is that I had to modify the frame slightly for the mechanism to work smoothly, but it only took 5 minutes to do.
October 9, 2024
Unprompted review
Reply from Designer Sofas 4U
Hello Luke,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products.
We really are pleased to read your comments about products.
Please don't hesitate to get in contact again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Extremely happy - great customer service
I ordered online , 3 seater sofa, wing chair and club chair in “antique Oxblood”. Online they looked gorgeous😎 estimated delivery of 10- 12 weeks.😎
I am happy to say this company surpassed themselves on every score . The furniture was delivered in 8 weeks - the communication from the company was fantastic - delivery updates, re-scheduling the delivery and even delivering on a Sunday. Their delivery guys were first class.
The furniture itself is beautiful, great quality and exactly as described😎
I have my eye on another sofa in their range for my London flat
I would recommend Designer Sofas 4 You to everyone.
February 16, 2025
Unprompted review
Reply from Designer Sofas 4U
Hello,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products.
We really are pleased to read your comments about products.
Please don't hesitate to get in contact again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Great service from start to finish
Great service from start to finish, lots of great advice on choosing my furniture. Delivered on time and the small issue with the furniture ‘feet’ was effortlessly sorted in quick time with excellent communication.
February 8, 2025
Unprompted review
Reply from Designer Sofas 4U
Hello John,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the good review, and for rating our service with 4 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products.
We really are pleased to read your comments about products.
Please don't hesitate to get in contact again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
The company's T & Cs do not comply with distance selling laws
The T & Cs require a 30% retention for any cancellations or returns which is not compliant wit the distance selling law.. It was difficult to get a full refund for faulty goods.
February 14, 2025
Unprompted review
Reply from Designer Sofas 4U
Hello Molly,
First, we'd like to apologize for the frustration that you have experienced lately.
We aim to deliver an exceptional customer experience and we highly regret missing the mark here. We're always here to lend a hand.
Please allow us some time to get this checked at our end against your complaint that will be provided by Trustpilot we'll get back to you as soon as possible with an update.
Your patience and cooperation will be highly appreciated in this regard.
Please feel welcome to reach out to us at our helpline number 01254 268590 or through Live Chat with any questions or concerns you may have.
Tel: 01254 268 590
Email: aftersales@designersofas4u.co.uk
Web: www.designersofas4u.co.uk
Advertisement
Very happy
Customer service has been great with any questions I had. Had a few text messages regarding delivery to keep me upto date and it was delivered ontime (30 minutes early) but that was no issue.
I purchased a 2 seater and 2 high back chairs (chesterfield) lovely made, and perfect firmness. I would highly recommend.
February 8, 2025
Unprompted review
Reply from Designer Sofas 4U
Hello Kelly D,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products.
We really are pleased to read your comments about products.
Please don't hesitate to get in contact again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Great communication with the company…
Great communication with the company and very helpful. Delivery men were very good.
February 5, 2025
Reply from Designer Sofas 4U
Hello S Anson-OConnell.
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products.
We really are pleased to read your comments about products.
Please don't hesitate to get in contact again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Excellent customer service
Excellent customer service, they noticed straight away that I had ordered my furniture with different stds on each item. They contacted me immediately and sorted my order. Even the delivery ran as smoothly as it could, on time and they called 30 mins prior to arriving at my home. Fab
November 1, 2024
Reply from Designer Sofas 4U
Hello Mrs Julie.
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products.
We really are pleased to read your comments about products.
Please don't hesitate to get in contact again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Excellent selection of chairs and…
Excellent selection of chairs and sofas, found what we wanted and requested pick up same day, Sam went above and beyond sorting sofa and chair down to despatch area, two guys in despatch ensured we knew how to take apart sofa so could fit through house door. Wrapped up for protection and helped load into our van. Overall great experience with a fantastic company.
January 17, 2025
Unprompted review
Reply from Designer Sofas 4U
Hello Andrew,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products.
We really are pleased to read your comments about products.
Please don't hesitate to get in contact again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
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Hi Designer Sofas
Hi Designer Sofas
Our sofa and two chairs arrived yesterday. All wrapped in plastic. We unwrapped and they are great. The drivers where very helpfull. We had a Chesterfield about 20 years ago,
We have had no problems at all
Thanks to Vicky and her team
Thank you for everything
Keith and Mary Chilvers
January 28, 2025
Unprompted review
Reply from Designer Sofas 4U
Hello Mary,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products.
We really are pleased to read your comments about products.
Please don't hesitate to get in contact again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Just been scammed by them BE WARE!!
Just been scammed by them BE WARE!!
Just been scammed by them BE WARE!!
Going to the authorities
There chesterfield is a complete fraud, with plastic wheels and unstable chairs, and the worst finishing ever.
Low quality
After I asked for a return they said we will deduct 30 percent, 1st scam.
2nd scam even if you agree to deduct the 30 percent they stop responding
And many more ridiculous scam attempts
December 20, 2024
Unprompted review
Reply from Designer Sofas 4U
Hello Mr. Zaid,
First, we'd like to apologize for the frustration that you have experienced lately.
We aim to deliver an exceptional customer experience and we highly regret missing the mark here. We're always here to lend a hand.
Please allow us some time to get this checked at our end against your complaint that will be provided by Trustpilot we'll get back to you as soon as possible with an update.
Your patience and cooperation will be highly appreciated in this regard.
Please feel welcome to reach out to us at our helpline number 01254 268590 or through Live Chat with any questions or concerns you may have.
Tel: 01254 268 590
Email: aftersales@designersofas4u.co.uk
Web: www.designersofas4u.co.uk
Excellent
Excellent, fast and efficient service from start to finish. Beautiful looking large leather sofa, really comfortable for the whole family and looks fantastic in our living room, received so many compliments since we had it delivered!
January 24, 2025
Reply from Designer Sofas 4U
Hello Paula,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products.
We really are pleased to read your comments about products.
Please don't hesitate to get in contact again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
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