Deuba24online Reviews 19

Broken item and zero response to request for return and replacement/refund
I ordered 2 wooden sunloungers and 1 arrived broken and unusable. I immediately asked for replacement using the online form and sent photos as attachments in my reply to their automated response. 4 days have passed with zero response. Now messaged on FB and received their ‘unavailable’ reply, so am stuck with a dud piece of wood and its cushion, and £120 out of pocket. It’s now the weekend so probably have to wait till Monday and set aside time to fight this and/or get my money back from the credit card company. Such a shame - the other (unbroken) sunlounger is lovely!

Sent an item back no refund no one is contacting me in regards to it poor customer service

I bought a banana parasol from this Deuba. After over a year it broke. I contacted them expecting to have to pay for the part. After describing the part and the break and a little more conversation they asked me to send the whole thing back to them for them to replace it. I said all I need is the part and they said "No. Send the whole thing. And we'll send you the cardboard to pack it in!" All for free! Their representative was always polite and helpful and I cannot think of another company who has ever treated me this well.