Deutsche Bahn Reviews 

Terrible inflexible customer service. Terrible train service. The worst experience! Even after an external person said they should reduce my fee, Deutsche Bahn, the train service with the worst reputation and consistently delayed, wanted to gobble up as much money as they can. Do better. Everyone I know gets a guaranteed delay with DB. And your inflexibility in customer service implies rigour - which is strange considering the terrible inconsistent train service.

Why do you not care about your reputation and that everyone finds DB inflexible and incompetent?

One of the worst things I’ve seen in my life

DB you are a laughing stock. Where is the German engineering?? You guys have no clue what you are doing! Running late all the time, after 20:00 we cannot go from Köln to Siegen.... This is a joke. The railway system is better even in India 😂

I paid extra for a First Class “Super Sparpreis Europa” ticket, including an additional 40 EUR, expecting a proper First Class experience on a long international journey. What I received was nothing close to what I paid for. I was placed in a regular seat, with no First Class service at all. This is deliberately misleading and feels completely exploitative.

To make things worse, my jacket was stolen during the trip, and the staff showed no responsibility or respect. I was told “not my problem,” which is unacceptable for a company of this size.

This was the worst travel experience of my life. Charging customers for services that are not delivered is a serious breach of trust. Deutsche Bahn needs to take responsibility, improve transparency, and stop treating customers this way.

The train on the way from Vienna to Munich was late 2 hours due to constatnt stopping of the train + AC wasnt working in 35+°C. Three days later, on the way back to Vienna from Munich, the train suddenly stopped in Salzburg, without any explanation we were told to step out and had to board another train that was completely full so everyone including us with bought seats had to stand and of course being late to our destination.

Why even bother of booking a train and spots when you miss them because of these incompetent companies?! NEVER AGAIN!!! I rather go with the car

How for the god's sake the first ever morning at 4 am train can be late for 25 minutes after one hour trip? How can the connected train to closest bigger city wait for passengers from the belated and depart right the same minute the late one is arriving on the platform? Next train is cancelled. ICE is also cancelled. Just usual working Friday. As a result, I came home 2 hours later than expected from Hannover to Hamburg. And my kid got into hospital that night, I was so in hurry to arrive in Hamburg as soon as possible!

DB couldn’t run a kids’ birthday party, let alone a rail network. The staff have no idea, there are delays and cancellations on almost every route, yet they charge an absolute fortune

Worst experience travelling in my life. Delayed, no seats. Information only german. Platform changes all the time. Never again by db.

The train was over two hours delayed and had changed platform but no information was provided from DB. The members of the staff that I asked were ridiculously rude and couldn't give a rat's ass that their customers had no idea what train to board or where to sit. Not the first time that I've had bad experiences with DB.

TERRIBLE customer service and communication for a train leg closure. The customer SERVICE phone attendant actually had the nerve to yell at me after I waitkng over 20 minutes on my 4th call attempt before someone answered and then was unable to help and directed me to the web site which I already accessed without success. Just awful!! German efficiency...no longer!

Only delays. Over two hours now

More than 1 hour delay and no AC inside the train (10.07.2026). I have traveled better conditions in Bangladesh

Deutshe Bahn is a stain on all the other good German companies that pride themselves in efficiency and getting things done. I have never come across a company so rotten to the core. Something needs to change. I don't even know where to start, my experience with them has been one of nightmares. Constantly delayed trains, an App that doesn't work, bullies that fine you for the fact that you can't show your ticket on an app that doesn't work. Pathetic, is the best best word I can use right now. You are terrible, get your house in order, stop letting tourists down, stop letting commuters be stranded. You need change. I have no idea where that will come from, but it has to.... terrible experiences!

Truly appalling. Train cancelled within 3 minutes of arrival after three previous delay times. Train staff and information centres are appalling. Little to no help at all. So many worried and frustrated travellers looking lost and stressed. Literally no one cared. THE most appalling system and service. German get your s##t together. So behind the times

6 and a half hours from Munster to Bonn Beuel . Booked from Munster to Bonn beuel with bikes . Two hours late into cologne then decides the train will carry on but we are kicked off no advice on options . Then no staff anywhere trains cancelled and no info . After two hours rb to Koblenz changes platforms with 2 minutes notice to train. Do they not consider how difficult it is to get from one platform to another in 2 minutes with bikes .. what about parents with prams or older people. It’s beyond a disgrace.

I truly admire their dedication to give the worst possible experience. Booked two trains, first one got cancelled, then the alternative got cancelled. Seat transfer suggested a train that had no seats left. The 2nd alternative train was 30 minutes late.

As I write this review I'm standing at the platform in Frankfurt waiting on a train that has been replaced once and the replacement train has been delayed because "it is delayed" once 5 minutes prior to departure and once more on the minute of the new departure time.

Edit: To my continuing astonishment the train was delayed again.

It's actually kind of amazing how bad this experience is. I always thought the Finnish railway company was unreliable but this is just next level.

Rent a car, fly or use a scooter but don't bother with DB.

If this company is run by people, they should be ashamed of themselves. Its a disgrace. How can 5 out of 5 trains on different days on different segments be delayed by an average of 60min. Its pathetic. How the review score is not 1.0 on here is beyond my comprehension.

Decrepit and incompetently managed, just like the rest of the f*ing country; a bloated, inefficient, dogma-infested third world mess run by Clowns!

Seriously, when I take Deutsche Bahn, I can hardly contain my anger. No wonder DB complains about verbal and physical attacks on their personnel. TBH I feel sorry for them.

Massively overpriced to boot; tickets now cost 4-5x what they used to just 2 years ago. Because we all have to pay for being "green" and BS like that. The truth is that any and all competing modes of transport are cheaper and far more reliable. Save yourself tons of agro and agony: rent a car or a book a flight instead.

Deutsche Bahn is by far the worst consumer experience I've ever had. I made the mistake of buying one of their cards because my wife booked the wrong train last year (Apr 2025). I remember cancelling the card the next month, in May (because something similar happened 2 years ago with them and they harassed me for an entire year), yet I didn't receive any email confirming that I cancelled the card.

Now 1 year later they send me an email saying I have 4 weeks to cancel the card (but they only send me this email 3 weeks before it renews, this is evil af), or the card will auto renew and I'll owe them money.

I do not use their trains. I do not use this shitty card. I do not consent to them taking my money. I will not accept their harassment or their predatory practices.

This company, Deutsche Bahn, is everything wrong with capitalism and german bureaucracy. They do not care about your consent or consumer rights, they are more pushy than any drug dealer I've ever met. I sincerely hope their company dies asap. I have never felt this bad when interacting with any company. I am shocked by their disgusting and predatory practices.

Stand up for your rights and DON'T let these terrible companies extract your money for no reason!