Deutsche Bahn Reviews 

I have always wondered how DB is even allowed to function in Germany. Germany is a 1st world country and the public transport feels awful. The trains got canceled for the whole day today. That doesn't even happen in eastern europe. Its unfortunate that Trust pilot only limits you to 1 star because i feel like 1 star is too much for this service.

Travelled with them to, what should have been Sweden. But they missed their connecting train so we were stranded in Copenhagen. We got on a plane with our newborn and flew to Arlanda, paid to get down to the metro there and took the Swedish train up to the north of Sweden. When we wanted money for the tickets (you gotta call them from within Germany, otherwise you can’t talk about refunds) they just wanted more papers. When we included all papers they asked for, we got the exact same letter again. We sent the information again and got the same paper again. Since we can’t call them we have given up on them, several hundreds of euros poorer.

Horrible, horrible custom service. NOT recommended if you have an option.

When I was told that I would be issued a cash refund on the phone, for a cancelled trip; after two months I was issued a voucher with 10 euro less in addition

We got thrown off the train because we had 2 bikes. The whole day is not any train driving anymore that takes bikes. And the one that had a bike compartment is not driving because the AC is not working. The ticket that we bought is also invalid now because it was only for the train that we were thrown off. No refund either. What a s*it show.

DB have the worst train booking site that I've ever used, and I travel for work in Africa and Asia.

Always cancels trains without any notice.

I could not make my travel with my family due to Covid 19 flight restrictions from Turkey to Germany. DB does not care about this fact as my ticket is not flexible and does not offer any refund. It is imposible to talk to someone since there is no contact number. DB is the worst railway I have ever seen.
My order numbers are KDQ6EV and TKAEOW

Because of COVID-19 I wasn't able to travel to Italy, so cancelled my tickets with DB. Initially, DB offered the option of reimbursement or vouchers, but I requested the former. About six weeks later I just received a letter from them with vouchers, so what was the point of offering reimbursement when they never intended to do so in the first place? Just another awful service here in this country that cannot be trusted. I thought that moving from Britain to here would mean better rail service, but this didn't turn out to be the case, or that much better. I should note as well that Italian rail far superior to DB with great fares and service is very reliable. Rail travel expensive here as well and not reliable, so assume it has gotten worse, or it's another one of those false reputations of so-called German efficiency and reliability.

22.02.2020.. the ICE 694 train directed from Mannheim to Leipzig, departed at 07:32, in class 1 it was a very bad restaurant service with a very bad racist waiter who refused to bring breakfast to my children

My original complain - October 2019.
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Journey Brussels - Frankfurt - Vienna on 30 September 2019:
(1) Why was the departure time of train ICE 27 in Frankfurt 1/2 hour earlier than announced? We almost missed our connection!!!
(2) I had a electronic train ticket, i.e. Deutsche Bahn did know my email address. Why the hell wasn't I informed about the change of the departure time???
(3) On the train Frankfurt to Vienna, several (!) passengers had to travel with their bottoms on the floor because not enough seats were available.

Return journey Vienna-Frankfurt-Brussels on 6 October 2019:
(4) On the ICE 26 train Vienna to Frankfurt, several (!) passengers had to travel with their bottoms on the floor because not enough seats were available.
(5) In our railroad carriage #26, both (!) toilets were out of order.
(6) Because of "Kupplungsprobleme" during stops in two (!) different stations, we had an 1-hour delay.
(7) I had to insist before the train controller was willing to inform us about our connection in Frankfurt.
(8) She made a broadcast announcement: Passengers traveling to Brussels had to remain on the train until Frankfurt Airport; there the train to Brussels would be waiting for us on a track on the same platform. However, no such train waiting for us in Frankfurt Airport!!!
(9) The train controller of another ICE train was unwilling/incapable to explain us in English how we could reach our final destination (Brussels).
We had to wait 1 hour for the next train to Brussels. We arrived at home 2 hours later than expected.
Pünktlichkeit and customer service? It's a joke!!!

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Conclusion ( February 2020):
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OK. I had to complain to Richard Lutz, CEO at Deutsche Bahn, AND to the Belgian Rail Ombudsman, but eventually, i.e. on 11 February 2020, Deutsche Bahn paid me a compensation of € 128,90.
That compensation was for the 140 min-delay during the return journey.
FOR ALL OTHER NUISANCES THERE WAS NO COMPENSATION AT ALL.

Germany, Bavaria, Eching, 14:31, 3.3.2019
The S1 is very confusing to figure out: how was I supposed to know that the train splits in 2 and only half goes to the airport. Because of this had to run to the right half, but the engineer couldn't wait for me, 10 more seconds: I was pushing the open door button, only to see the train move away. I like many things about DB, but, while waiting here on the platform, getting late for my flight, I "mustered" the time to consider this as star service.