was kindly invited into the store and was asked by a few staff if i needed any refreshments. everyone was super friendly and kind and Aakash was extremely helpful, professional and kind - an amazing s... See more
Company replied
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We have purchased items from DFS previously, the last time was with the same member of the sales team. On this and the previous occasion, he was very professional and helpful. We are very pleased with... See more
Company replied
I went to get a sofa and ended up getting everything I needed for my new house with such good prices. Akash was such good help, talked me through everything and helped me come to my decision would def... See more
Company replied
Hassan from Bradford store served us and he helped us from the start to the final purchase . He was very attentive and knowledgeable. He delivered great customer service and made our buying experi... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Valley Road, BD1 4AG, Bradford, United Kingdom
- 0333 999 9734
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Kizza was a great help and helped us…
Kizza was a great help and helped us find the sofa we were looking for. He explained everything in great detail and was polite and patient
July 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent sales process
Excellent sales process, clear and informative. Delivery Excellent. Sales staff helpful and informative.
July 18, 2026
Reply from DFS Furniture - Bradford
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very impressed with the good service I…
Very impressed with the good service I had today at dfs.
Very friendly gentleman who explained everything very clearly and was very helpful indeed. Thanks:)
July 25, 2026
Reply from DFS Furniture - Bradford
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Friendly Customer Service
was kindly invited into the store and was asked by a few staff if i needed any refreshments. everyone was super friendly and kind and Aakash was extremely helpful, professional and kind - an amazing staff member who made a stressful situation very calm and easy.
July 25, 2026
Reply from DFS Furniture - Bradford
Good Morning,
Thank you for leaving us a 5* review. We’re happy that our fabulous store staff met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind Regards,
Jordan
DFS Customer Support
Very helpful sales rep
Very helpful sales rep, no pressure and helpful advice supplied.
July 25, 2026
Reply from DFS Furniture - Bradford
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lovely helpful staff very pleased Bradford with…
Lovely helpful staff very pleased with their service
July 24, 2026
Reply from DFS Furniture - Bradford
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We have purchased items from DFS…
We have purchased items from DFS previously, the last time was with the same member of the sales team. On this and the previous occasion, he was very professional and helpful. We are very pleased with our latest purchase
July 14, 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
All in all very good from the moment we…
All in all very good from the moment we got there to the end sale
July 22, 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
I went to get a sofa and ended up…
I went to get a sofa and ended up getting everything I needed for my new house with such good prices. Akash was such good help, talked me through everything and helped me come to my decision would definitely recommend asking for him when going there!!!
July 20, 2026
Reply from DFS Furniture - Bradford
Hello Raheem,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Happy customer
Customer service very good very friendly helpful staff,good all round service
July 20, 2026
Reply from DFS Furniture - Bradford
Hello Amanda,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I had a great experience at DFS thanks…
I had a great experience at DFS thanks to the excellent customer service. The staff member Akash was friendly, knowledgeable, and took the time to help me find exactly what I was looking for without any pressure. They made the whole process easy and enjoyable. Thank you for the outstanding service!
July 14, 2026
Reply from DFS Furniture - Bradford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Nice experience
Nice experience, went to look for the sofa set we already looked before a week ago but was not sure about the colour so today went to decide the colour and ended up buying it. All went okay. Xx
July 19, 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Asked if we needed help then left us to…
Asked if we needed help then left us to do our thing,, staff very friendly and helpful.
I'm sure we'll be back
July 18, 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great service
Great service. Didn’t hound us all
The way through the shop as other do. Very knowledgeable and friendly .
July 18, 2026
Reply from DFS Furniture - Bradford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Bradford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Great service
Really quick and easy process ordering our sofa. Salesperson was very helpful but without being too pushy and making us feel uncomfortable
July 18, 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Hassan from Bradford store served us…
Hassan from Bradford store served us and he helped us from the start to the final purchase .
He was very attentive and knowledgeable. He delivered great customer service and made our buying experience easy .
After our purchase of the sofas we discussed the foot stool with him ; and we did not hesitate in purchasing . He is a credit to the store .
Well done hassan thank you
July 17, 2026
Reply from DFS Furniture - Bradford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Bradford
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Great service from Akash
We spoke to Akash who took our order. He explained everything clearly and talked us through al the options in great detail making the whole process simple and straightforward. I am a repeat customer and no doubt will go back to DFS again in the future.
July 15, 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Excellent service
Service was fab, the representative that helped us as particularly attentive & kind
July 8, 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
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