Great first impression on walking in. Our small Frenchie was welcomed with open arms while we were given a surprisingly good coffee. Both the manager and the lovely Persian girl (Laila?) were extremel... See more
Company replied
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Really great experience! All of the staff were so friendly and helpful. Sweeda looked after us and guided us through everything step by step. As first-time sofa buyers, we really appreciated how thoro... See more
Company replied
My whole experience was great. Sweeda Azam listened carefully to what my requirements were and expertly showed me a range of options that fitted. Then she brought me a coffee and gave me time to tes... See more
Company replied
We had a very pleasant experience at the DFS Brentford thanks to lovely Sweeda and ended up ordering a sofa. Sweeda was amazing patiently guiding us around and answering in great detail every single q... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
971 Great West Road, TW8 9DN, Brentford, United Kingdom
- 0333 999 9827
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Amazing customer service from the team…
Amazing customer service from the team from the young lady who helped us with the sale of the sofa and the gentleman who also helped us with tje sofas.
June 9, 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brentford
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
The customer service team was very…
The customer service team was very friendly and helpful the ledy was so good thank you very much for your service
June 7, 2026
Reply from DFS Furniture - Brentford
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Sofa Hunting
We came here this morning looking for a two seater and two arm chairs …after looking round the store we found what we was looking for. The lady (sorry can’t remember your name)was very good at explaining everything and was welcoming & friendly…the whole process was really quick and any questions we did have was answered. All in all great customer service (Brentford Branch)
June 7, 2026
Reply from DFS Furniture - Brentford
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
A Big thank you to Harry
We went in to store and met Harry who was so helpful and professional the sofa we picked was the wimbourne and harry advised we take measurements of our door frames and a video of our entrance hall as the sofa is a big one. We did so and went back following were he advised what we wanted wouldn't fit. He stayed with us for over an hour advising showing us selections that would fit. He is an extremely helpful man and Very polite. I am just grateful for all his help.
June 7, 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Wonderful and friendly service
Wonderful and friendly service from the store manager and lovely girl who took our order.
Would highly recommend this store for purchase.
June 6, 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff were lovely & full of banter
Staff were lovely & full of banter! Which made the experience even better! Really helpful!
June 6, 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
The staff member was patient
The staff member was patient, thorough and communicated well.
Answered satisfactorily all questions ask.
She knew her products.
June 5, 2026
Reply from DFS Furniture - Brentford
Hello Nezlin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The lady who served me was very…
The lady who served me was very thorough and professional very nice lady
June 4, 2026
Reply from DFS Furniture - Brentford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Still Haven't delivered sofa because…
Still Haven't delivered sofa because of wrong postcode the advisor put in was wrong and still haven't been contacted back after contacting customer services multiple times
Manager still won't call back three days later
Location Brentford
June 3, 2026
Unprompted review
Reply from DFS Furniture - Brentford
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
Good service
June 4, 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Brentford
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
DFS Brentford Amazing
Staff was amazing very helpful and explained everything in detail would recommend DFS to everyone so so helpful
June 1, 2026
Reply from DFS Furniture - Brentford
Hello Antony,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brentford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Brentford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Brentford
Hello Jackie,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
We were able to take our dog💖 brilliant…
We were able to take our dog💖 brilliant helpful staff, the girl that served us was exceptionally helpful and very knowledgeable about the product I would award 10/10.Iwould recommend Brentford store .
May 27, 2026
Reply from DFS Furniture - Brentford
Hello Denis,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Buying a suite of Sofa's for a living room.
The main thing is the staff are very friendly and are willing to answer any questions you have with sincerity. There is no sales pitch or pressure to buy but advise in helping you decide what would be a suitable product for you. The fact of no pressure selling helps a lot and puts you at ease. Steve and Sadia were excellent.
May 25, 2026
Reply from DFS Furniture - Brentford
Hello Arvinder,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Brentford
Hello Daila,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The girls I think they were sisters…
The girls I think they were sisters were knowledgeable about the products, they explained the pricing clearly and when to expect delivery and the process involved in assembly.
Thank you so much for excellent customer service
May 26, 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
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