Went into store on Sunday, Dean was very helpful, he asked questions and guided me on where to look for what I needed. He allowed time for me to browse. As soon as I had a question he answered with co... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were greeted by Carol who spoke to us initially and then left us to browse at our leisure, Once we had decided on our purchase she was very helpful and informative.
Company replied
Salesman Dean was not pushy and he helped us choose the correct sofa bed. The other items we purchased, we knew about, but he was still helpful and attentive to our needs. Great discount over th... See more
Company replied
We had a lovely experience in store with the lady who sold our sofa to us. This is for our first home and her patience was really appreciated, we had to change our minds and start again due to our ori... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mill Close, Scawby Road, DN20 9JH, Brigg, United Kingdom
- 0333 999 9731
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and friendly
Everyone was so helpful from going in to leaving explained everything in detail so I understood everything was so friendly and polite
June 29, 2026
Reply from DFS Furniture - Brigg
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Dean was really informative told us…
Dean was really informative told us what we wanted to know and made it a good experience
June 28, 2026
Reply from DFS Furniture - Brigg
Hello Jon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Very helpful present and guided through…
Very helpful present and guided through all with ease
June 27, 2026
Reply from DFS Furniture - Brigg
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service
We were greeted by Carol who spoke to us initially and then left us to browse at our leisure, Once we had decided on our purchase she was very helpful and informative.
June 26, 2026
Reply from DFS Furniture - Brigg
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Browsing for a new Sofa
Went into store on Sunday, Dean was very helpful, he asked questions and guided me on where to look for what I needed. He allowed time for me to browse. As soon as I had a question he answered with confidence. He was polite and very accommodating. He was happy and not pushy when I wanted to go home and measure my space and decide which sofa I wanted. I Returned on Tuesday evening with a slight dilemma he was happy and extremely accommodating with my questions and gave advice where needed. A very pleasant and good experience. Thank you Dean for all your help, it was very much appreciated.
June 23, 2026
Reply from DFS Furniture - Brigg
Hello,
We're really grateful you shared this amazing 5* review. We are glad to hear that the team helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brigg
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Great customer service
Great customer service, went in looking to move away from a L-shape sofa and wasn’t to keen on the green colour we saw online walked into store at dfs brigg and the sofa we looked at was there in the green colour we wasn’t to sure about, we walked away ordering our 4 seat and 2 seat sofa along with a storage poof and cushions in the green as it was completely different, thanks for all the help in store amazing staff
June 22, 2026
Reply from DFS Furniture - Brigg
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
It was nice and easy and relaxed in the…
It was nice and easy and relaxed in the showroom
June 22, 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Brigg
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Amazing service
Amazing service, well informed staff and made shopping a new sofa so easy.
Mr Colin was really amazing and very patient.
June 21, 2026
Reply from DFS Furniture - Brigg
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The staff were very friendly
The staff were very friendly and helpful and we didn’t feel pressured when in the store.
June 21, 2026
Reply from DFS Furniture - Brigg
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brigg
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brigg
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great service very helpful good…
Great service very helpful good knowledge of what she was telling us. Would highly recommend
June 18, 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Megan was amazing and soooo patient…
Megan was amazing and soooo patient while I had a toss up between three sofas.
Service was brilliant and informative
June 17, 2026
Reply from DFS Furniture - Brigg
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Was genuinely nice to not be harassed…
Was genuinely nice to not be harassed the second you walk through the door. I was able to look in peace before hand.
The guy we had was genuinely lovely and honest. Didn’t mess around and was kind enough to help even when my children were there.
June 15, 2026
Reply from DFS Furniture - Brigg
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Brigg
Hello Sebastian,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The staff were very pleasant throughout…
The staff were very pleasant throughout our visit, we had numerous questions which they didn’t hesitate to answer. We had our daughter with us who they were engaging with and entertaining during our visit and they were very helpful and practical with our decision making
June 14, 2026
Reply from DFS Furniture - Brigg
Hello Ivan,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Staff was very helpful easy to talk to…
Staff was very helpful easy to talk to and ask questions and very welcoming without being pushy.
June 13, 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very good listening and everything was…
Very good listening and everything was explained clearly. No rushing, very pleased with the whole experience.
June 12, 2026
Reply from DFS Furniture - Brigg
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.