Customer service (Doola Ali) was excellent, explained everything about the product, finance options in detail. She was very professional, patient and friendly. Her skill in explaining and convincing... See more
Company replied
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John in Cribbs was very helpful. Ordered with a 11 week delivery period. Came 6 weeks early. Lots of texts and emails throughout keeping me updated. Delivery drivers very friendly and quick. Ever... See more
Company replied
I recently purchased a new settee and chair from DFS The Salesperson Linda was extremely helpful throughout the process she was very knowledgeable and patient and made the whole experience stress f... See more
Company replied
Sales assistant was very knowledgeable and explained everything with care for my mother in law who is 89 went through all the details several times to make sure she was happy with everything before pl... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Highwood Lane, Patchway, BS34 5TQ, Bristol, United Kingdom
- 0333 999 9775
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great in store service
Your employee Tom was very good, he was knowledgeable and not pushy, patient with our very chatty children and made the experience a good one.
July 19, 2026
No pressure and excellent service
No pressure, salesman’s extremely helpful and answered all questions and was very knowledgeable and set up the order with no fuss
July 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful young man explaining all…
Very helpful young man explaining all the details I needed
July 19, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great service
We were left alone to wander around which is what we like, but when we wanted to know anything they were very knowledgeable. The other great thing was, we looked on the Sunday and the furniture was delivered in less than a week. Very impressed
July 12, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service throughout
John in Cribbs was very helpful. Ordered with a 11 week delivery period. Came 6 weeks early. Lots of texts and emails throughout keeping me updated. Delivery drivers very friendly and quick. Everything very professional.
June 12, 2026
Reply from DFS Furniture - Bristol
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Steliana was very helpful today
Steliana was very helpful today, making sure she took the time to help us order correctly, she was also very friendly and great with kids.
July 18, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
I recently purchased a new settee and…
I recently purchased a new settee and chair from DFS
The Salesperson Linda was extremely helpful throughout the process she was very knowledgeable
and patient and made the whole experience stress free. I was delighted with my purchase and Linda's Customer service.
July 17, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
My sofas were delivered on time and is…
My sofas were delivered on time and is really good quality for the price. The delivery guys were so helpful and polite throughout.
June 5, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Customer service (Doola Ali) was…
Customer service (Doola Ali) was excellent, explained everything about the product, finance options in detail.
She was very professional, patient and friendly. Her skill in explaining and convincing is really great! Felt like we are dealing with our friend. Manager Tom was also amazing.
July 17, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Sales assistant was very knowledgeable…
Sales assistant was very knowledgeable and explained everything with care for my mother in law who is 89 went through all the details several times to make sure she was happy with everything before placing the order. The Bristol store was very pleasant and it was a pleasure to shop there. We have bought furniture from there in the past and with this level of service we will be back
July 15, 2026
Reply from DFS Furniture - Bristol
Hello Betty,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Would recommend
We had David support us today, he was very supportive, knowledgeable and approachable. We can’t wait to have our sofa arrive, thanks David!
July 13, 2026
Reply from DFS Furniture - Bristol
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent service
Excellent service, helpful and friendly and could not do enough to help us.
July 12, 2026
Reply from DFS Furniture - Bristol
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Superb customer service
Tom made myself and my partner very comfortable and informed during our decision on choosing a sofa. Brilliant customer service, would highly recommend DFS
July 12, 2026
Reply from DFS Furniture - Bristol
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent
Excellent, i felt really looked after. I felt that my purchase was a bargain but still worth the money
July 12, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Tom at the Bristol Cribbs store was…
Tom at the Bristol Cribbs store was great! Really grateful thank you
July 11, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Staff is really patient and helped to…
Staff is really patient and helped to choose the right sofa for our house
July 10, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
I came into store today to not leave until I bought a sofa
I came into store today with a very long, short list of requirements ref size, colour, two seater 3 seater sofas
One very confused customer Mike took my hand and guided me through the process, he was kind knowledgeable and most of all very patient thank you so much.
July 10, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello Susan,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
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