DFS Furniture - Bristol Reviews 

5,862
TrustScore 5 out of 5

4.9

Highwood Lane, Patchway, BS34 5TQ Bristol, GB


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Rated 5 out of 5 stars

Really great experience buying my new sofa from DFS. The lady who helped me was incredibly friendly, helpful and knowledgeable, and made the whole process really easy and enjoyable. I personally... See more

Company replied

Rated 5 out of 5 stars

We went into store and were assisted by David Dingley. He was amazing from start to finish, really friendly and knowledgable, really sold the product to us and helped us make the right decision for us... See more

Company replied

Rated 5 out of 5 stars

Tom made our experience very easy and comfortable. We struggled to decide on what we wanted, Tom, answered all our question's/queries etc but let us have space and did not follow us around the store... See more

Company replied

Rated 5 out of 5 stars

We bought a sofa and chair from DFS, the whole process was nice and easy. The showroom is well laid out and the sofa's are displayed in contemporary settings. Our salesman, David, gave us a full demon... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Highwood Lane, Patchway, BS34 5TQ, Bristol, United Kingdom

  • 0333 999 9775

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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4.9

All reviews

(5,862)

93,435 reviews in the last 12 months

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Rated 5 out of 5 stars

Really great experience buying my new…

Really great experience buying my new sofa from DFS. The lady who helped me was incredibly friendly, helpful and knowledgeable, and made the whole process really easy and enjoyable.

I personally much prefer going into a shop and speaking to someone face-to-face rather than buying something like a sofa online, and this experience is exactly why. It was nice to be able to ask questions, have things explained properly and get some genuine help without feeling pressured.

Really happy with the service and looking forward to receiving my new sofa. Thank you!

September 2, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 4 out of 5 stars

Knowledge

Knowledge, helpful staff.

I left with the product I wanted.

Only downside was unable to talk on price. That’s a down side. I like to feel I get that little something

Staff great tho

September 1, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. As we wish to treat all of our customers fairly we do not offer additional discounts.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Today we visited cribbs causeway…

Today we visited cribbs causeway branch, a guy called Tom helped us from start to finish. Would highly recommend.

September 1, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great, Tom was so helpful

Great experience Tom was great and so helpful. Really good with the children too. Many thanks. Looking forward to our lovely sofas coming. We’ll be back.

September 1, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Really helpful chap

Really helpful chap, very friendly and polite. Easy to purchase and complete paperwork

September 1, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Salesman was very helpful

Salesman was very helpful. And explained what would happen next. Very pleased. Not ready yet as being made . But hopefully all ok.

August 24, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very good customer service

Very good customer service

August 31, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Great review, thanks for sharing!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Tom made our experience very easy and…

Tom made our experience very easy and comfortable.
We struggled to decide on what we wanted, Tom, answered all our question's/queries etc but let us have space and did not follow us around the store like other stores did. We needed time to talk, Tom did not pressure us with time and that was the reason why we came back and purchased the sofa. Thank you Tom for your patience

August 31, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello Stacey,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

David was great

David was great, very helpful even though the store was very busy. Friendly, efficient and direct.

August 31, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We went into store and were assisted by…

We went into store and were assisted by David Dingley. He was amazing from start to finish, really friendly and knowledgable, really sold the product to us and helped us make the right decision for us. He made the process of buying our first sofa very smooth and answered all the questions we had. Great customer service from David, would visit the store again just for his assistance!

August 31, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello Chloe,

We're really grateful you shared this amazing 5* review. We are glad to hear that David helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service

Sales women was brilliant, very patient and talked us through all the options and reassured us on any concerns

August 31, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service, with all the different options explained.

August 31, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you for your great feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Neil was very friendly and helpful.

Neil was very friendly and helpful.

August 31, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 1 out of 5 stars

We changed our minds whilst in store

We changed our minds whilst in store. She told us the one we changed to was cheaper and would be confirmed. By email which hasn’t arrived by the time we left the store. On return to home the email arrived and the price was more expensive than the original order. The saleswoman was pushy and not very helpful particularly when we wanted to amend our irder she said you will need another credit check I asked why when I’m paying cash? Oh ok she said I forgot you were paying cash.

Not impressed at all.

August 31, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Good afternoon,

Thank you for taking the time to share your experience with us, we are disappointed to learn there was some confusion regarding the new order placed and the prices, we do expect the sales advisers to be clear and concise regarding the order and products purchased to ensure the order is 100% correct. This has been raised with the store who will be in touch to confirm the order and amend this if required.

Kind Regards,
Holly M
DFS Customer Support

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