Walked in not looking to buy anything. Greeted by Mihai who was lovely throughout. Ended up with a 3 piece suite. Beautiful colour and style. Mihai was very professional and easy to talk to and ask qu... See more
Company replied
Location
Switch locationDering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL Cardiff, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
We had such a lovely experience at DFS, and a big thank you to Sameera for making it so enjoyable. She was incredibly friendly, knowledgeable and helpful, taking the time to understand our lifesty... See more
Company replied
Really pleased with how our visits went. Greeted by Sales Advisor Sameera on the first occasion, who was polite, informative and helpful as we browsed products on offer. Answered all questions and inf... See more
Company replied
Great Experience David and Zeena from the Cardiff Leckwith Store were both very helpful, polite and took their time in helping us to decide on our sofa. Explained the process very clearly and... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Dering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL, Cardiff, United Kingdom
- 0333 999 9766
4.8
Excellent
4K reviews
Asks customers to review
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Mike was very knowledgeable.
Mike was very knowledgeable and friendly gave a great service.
August 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful
Given time to make our choice and very informative. Rose,who took our order, was very helpful and friendly. Thanks Rose.
August 20, 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Brilliant service by samira
August 25, 2026
Reply from DFS Furniture - Cardiff
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Staff two young males explained…
Staff two young males explained everything
No pressure walking around left us to look at what we wanted
August 24, 2026
Reply from DFS Furniture - Cardiff
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Rose went out of her way to find every…
Rose went out of her way to find every affordable sofa that matched what we wanted.
August 23, 2026
Reply from DFS Furniture - Cardiff
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Outstanding Experience
The sales representative, Zeena was so helpful and allowed us to take our time. She was informative and hospitable. Will definitely go back for future purchases.
August 21, 2026
Reply from DFS Furniture - Cardiff
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Zeena.
Kind Regards,
Jordan
DFS Customer Support
Mike the sales assistant
Mike the sales assistant was first class and very knowledgeable. He made my experience very enjoyable and is definitely a asset to dfs
August 20, 2026
Reply from DFS Furniture - Cardiff
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Mike.
Kind Regards,
Jordan
DFS Customer Support
Super helpful staff
Super helpful staff, directing us to suitable options based on specific needs and understood how the sofa would be used for our family to help decide layouts and finishes.
August 19, 2026
Reply from DFS Furniture - Cardiff
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Walked in not looking to buy anything
Walked in not looking to buy anything. Greeted by Mihai who was lovely throughout. Ended up with a 3 piece suite. Beautiful colour and style. Mihai was very professional and easy to talk to and ask questions too. Brilliant customer service
August 19, 2026
Reply from DFS Furniture - Cardiff
Hello Sian,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cardiff
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Alison was very helpful and the whole…
Alison was very helpful and the whole process was very easy
August 15, 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Cardiff
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Alyson was very helpful and chatty but…
Alyson was very helpful and chatty but not too pushy
August 14, 2026
Reply from DFS Furniture - Cardiff
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cardiff
Hello Elizabeth,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Assistant really helpful and polite…
Assistant really helpful and polite very proffesional at lecwith retail park
August 11, 2026
Reply from DFS Furniture - Cardiff
Hello Sharon,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We had such a lovely experience at DFS
We had such a lovely experience at DFS, and a big thank you to Sameera for making it so enjoyable. She was incredibly friendly, knowledgeable and helpful, taking the time to understand our lifestyle and exactly what we were looking for in a sofa.
Sameera gave us really helpful advice on everything from comfort, finishes and furniture care to aftersales, delivery and guarantees, without ever making us feel pressured or rushed. She made us feel completely comfortable and even treated us to a coffee, which was such a lovely personal touch!
It was a genuinely relaxed, friendly and informative experience, and we really appreciated the time and care Sameera gave us. Thank you!
August 8, 2026
Reply from DFS Furniture - Cardiff
Good Afternoon ,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine E
DFS Central Customer Support
Very helpful looking at sofa styles and…
Very helpful looking at sofa styles and materials in store despite us wanting a sofa that was only available online.
August 9, 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you for sharing your great feedback with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Cardiff
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Very pleasant experience
I was served by a very friendly salesman who advised me after my sale that he had only been with DFS for 3 months.
He had lots of knowledge with the furniture I chose and was very patient and helpful
August 2, 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The sales assistant David
The sales assistant David, was so very helpful, made the experience great .. hence bought two sofa's and coffee table. Friendly could;nt do enough to help and even stayed on later . thank you
July 24, 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
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