DFS Furniture - Cardiff Reviews 

Zeena made my experience great , I'd visited various stores before her on that day and was fed up of sales people pouncing as soon as I walked through the door so to be fair to poor zeena by the time I walked in she went to greet me with her infectious smile and I was quite rude walked past practically dismissing her however she didn't let it faze her and let us have a browse I was just about to walk out not purchasing as I didn't see anything that caught my eye she didn't give up on me she came with a big smile and asked if I had seen anything and asked what I was looking for when I told her she explained fully that most settee could be Taylored to what I wanted and showed us all the options and wasn't pushy at all she asked us could she just show us a few little options before we went no one pressure she explained , she then showed me one of the range that was similar to my needs and went through all the choices of that one to cater it to what i wanted , I ended up ordering today and went especially as I knew she was on the late and would be there , she's a credit to the store ( ps I apologised after as she was amazing )

Fantastic customer service

The help & support we received from Zeena, DFS Cardiff went above and beyond. What a lovely down to earth person, who was so professional. It was because of Zeena we bought our new sofa at DFS Cardiff. Well Done!!! DFS Cardiff should be very proud to have such a great person working for them. Mr & Mrs Jenkins are a happy customer because of you.

Helpful staff great customer experience

Rose was really helpful, gave me all the options for extra protection and options for delivery

The choice of furniture was perfect and the staff were very friendly and helpful, specifically Allison

The lady that helped was fantastic. No pushy salesperson. Just very helpful made my experience go fantastic.

Rose the member of staff was very helpful and was not preciourised into buying . Able to walk around and ask when qe wanted help .

Me and my partner have just bought a sofa and the whole process from looking at different sofas to actually picking the one we liked was so nice. We had some great help from the lovely Sam who was very friendly and attentive. She also ensured that everything was perfect for us and that we were happy every step of the way. There was a great selection of sofas to pick from and very high quality. The staff were very thorough and ensured we had a smooth purchase!

It was really good experience with mike. We have been in the store before and even this time he was so good and professional I’m highly satisfied.

No happy with the service and staff.

I have gone to order a sofa for my living room. I managed to get one within an hour of visit to dfs but my problem was sofa needs to be delivered within a week. I was given false promise. Order was delivered in 2 weeka but still I was okay with it but one of the part of the sofa was delivered wrong and had no communication from dfs for sending wrong part of the sofa. (No email/call no apology)

Very good service. The men were really quick I was so surprised. Sofa is super comfy

Friendly warm welcome, asked the right questions very helpful throughout.

Great service, very happy. Lovely staff

We bought a sofa from the Leckwith, Cardiff site and we very happy with the lady that tended to us. She was excellent.

We were able to identify the sofa which match our expectations and were able to order it within 2 days. Thanks to staff Allison for ordering it !! Special thanks to Rose for explaining us even beyond the shop closing time !!! Always a prep in online before going to shop is very handy.

First class service from very friendly and helpful staff

We went into the shop and measured the furniture, as we had a limited gap, we were unable to find anything and were just leaving, when the salesmen asked what the problem was, he took us around a couple of corner units then said give me a minute, he came back and said we can do the one you want, at the size and the angle you want, they can make it that size. He went out of his way.