We had a fantastic experience buying our Stellar couch at DFS, thanks to James! He was friendly, clear, and attentive from start to finish. James made sure we understood every detail of our purchase—... See more
Company replied
Location
Switch locationGlenamuck Road, The Park, Carrickmines, Unit 8, DUBLIN 18 Dublin, IE
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I had a great experience with Sinead. She was friendly, professional, and very helpful throughout the whole process. She answered all my questions with patience and made choosing my new sofa a really... See more
Company replied
Not sure of her name (apologies) but she was so so nice and understanding and gave us all the information we needed! Such a caring bubbly attitude
Company replied
Sinead was absolutely fantastic to deal with. She was friendly, patient, and incredibly helpful throughout the whole process of choosing my new couch. She took the time to understand what i was lookin... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Glenamuck Road, The Park, Carrickmines, Unit 8, DUBLIN 18, Dublin, Ireland
- (01) 294 6484
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Anne was a pleasure to deal with
Anne was a pleasure to deal with, so friendly and informative !
August 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff wear very helpful and lovely to…
Staff wear very helpful and lovely to deal with a very enjoyable experience
August 3, 2026
Reply from DFS Furniture - Carrickmines Dublin
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Lana was really friendly
Lana was really friendly, carefully explained everything and patiently addressed all our concerns.
August 3, 2026
Reply from DFS Furniture - Carrickmines Dublin
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Lana.
Kind Regards,
Jordan
DFS Customer Support
We had a fantastic experience
We had a fantastic experience buying our Stellar couch at DFS, thanks to James! He was friendly, clear, and attentive from start to finish. James made sure we understood every detail of our purchase—from fabric choices and delivery timelines to maintenance—so we felt completely confident in our decision.
July 26, 2026
Reply from DFS Furniture - Carrickmines Dublin
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that James met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Booking the sofa was a good experience.
We found the staff to be exceptionally supportive throughout the process. Their assistance made our decision-making very straightforward. We highly recommend DFS for their excellent service and quality products.
August 2, 2026
Reply from DFS Furniture - Carrickmines Dublin
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
We dealt with Ann in Carrickmines and…
We dealt with Ann in Carrickmines and she was very helpful
July 26, 2026
Reply from DFS Furniture - Carrickmines Dublin
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
I had a great experience with Sinead
I had a great experience with Sinead. She was friendly, professional, and very helpful throughout the whole process. She answered all my questions with patience and made choosing my new sofa a really pleasant experience. Excellent customer service—I would definitely recommend her. Thank you, Sinead!
August 1, 2026
Reply from DFS Furniture - Carrickmines Dublin
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Not sure of her name (apologies) but…
Not sure of her name (apologies) but she was so so nice and understanding and gave us all the information we needed! Such a caring bubbly attitude
August 1, 2026
Reply from DFS Furniture - Carrickmines Dublin
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Excellent customer service. I was talked through all the different colour/fabric options.
Lana was lovely and very helpful.
July 29, 2026
Reply from DFS Furniture - Carrickmines Dublin
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
About to go into the fifth month…
About to go into the fifth month waiting for our delivery. Multiple calls and staff member had no idea where their distribution centre was but was going to get them to call us, well still waiting.
Have spent a small fortune with this company but there is no one who can answer us. On our previous order we were left short on sliders, staff said they had posted them twice, well no sliders. Eventually we had to go back to the store and they gave us the sliders. This took time and effort.
In the meantime we have a 92 year old woman with dementia sitting on a outdoor chair because we were supposed to receive our order on the 14th July (which was already 2 weeks late) but have no idea when we will receive these lazyboys recliners. I wish somebody in the company would take responsibility and just do better.
July 27, 2026
Unprompted review
Reply from DFS Furniture - Carrickmines Dublin
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Reply from DFS Furniture - Carrickmines Dublin
Hello Denny,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very knowledgeable and helpful
July 25, 2026
Reply from DFS Furniture - Carrickmines Dublin
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Carrickmines Dublin
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Amazing experience and well taken care…
Amazing experience and well taken care of, helped in deciding furniture we need and was very kind and helpful.
July 24, 2026
Reply from DFS Furniture - Carrickmines Dublin
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
James was great talked me through the…
James was great talked me through the process made me feel at ease and helped with all my questions highly recommend james in the carrickmines store
July 24, 2026
Reply from DFS Furniture - Carrickmines Dublin
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Sinead was great to deal with
Sinead was very knowledgeable and professional. She knew exactly what I needed and the sale and paperwork took no time to complete. Thanks
July 23, 2026
Reply from DFS Furniture - Carrickmines Dublin
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Second Sofa bought - Great Service!
I have bought my second sofa from DFS Carrickmines and I have to say the experience was seamless.
The sofa I wanted was not in the showroom, but Isabelle showed me a similar sofa in the bracket of the one I wanted.
Isabelle was able to order the sofa I wanted with no issues.
July 19, 2026
Reply from DFS Furniture - Carrickmines Dublin
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Very Happy
James, the salesman who was looking after me was very attentive. He explained everything very well and so the whole process was very straightforward. Very happy with my new couch!
July 19, 2026
Reply from DFS Furniture - Carrickmines Dublin
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
James in Carrickmines
James was so welcoming, answering all the questions I had when purchasing our new sofa. Thank you for a great experience today. Will definitely be back to work with James again.
July 19, 2026
Reply from DFS Furniture - Carrickmines Dublin
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Sales agent went above and beyond
Sales agent went above and beyond , gave me lots of different options and ideas , very helpful , made sure I was happy with the sofa and colour decision :)
July 18, 2026
Reply from DFS Furniture - Carrickmines Dublin
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
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