We were served by Abbie (apologies if spelt incorrectly) and it was a very straight forward, pleasant interaction. At no point do we feel hassled, or pushed into the sale. I would recommend DFS and in... See more
Company replied
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Alex was absolutely brilliant – was thoroughly informative and knowledgeable about the products and made sure to talk us through absolutely everything very clearly and politely. Whilst we had chosen w... See more
Company replied
All staff were polite, helpful and friendly with our kids from start to finish. Josh dealt with us and was fantastic, he was very patient with our children and helped us finalise our order really quic... See more
Company replied
I was served by a lovely South African man this afternoon (sorry I didn’t catch his name), he was so helpful and welcoming. He offered us tea and coffee to start and was helping us with measurements a... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
4 Westway, CM1 3FJ, Chelmsford, United Kingdom
- 0333 999 9522
4.9
Excellent
2K reviews
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Reply from DFS Furniture - Chelmsford
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Ordering and organising delivery was…
Ordering and organising delivery was made easy in store and they talked us through aftercare and made sure we had all the information we needed.
February 22, 2026
Reply from DFS Furniture - Chelmsford
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Thank you
Yes, we had a fantastic experience buying our sofa. The staff were very.helpful.
February 14, 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Helpful staff without being overbearing.
February 25, 2026
Reply from DFS Furniture - Chelmsford
Good morning Andrea,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
10 out of 10
No waiting, very helpful, excellent product knowledge, friendly, no sales pressure.
February 25, 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Attentative staff
Attentative staff, very helpful, no pressure from your sales advisor
February 22, 2026
Reply from DFS Furniture - Chelmsford
Good morning Mark,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The gentleman was very helpful
The gentleman was very helpful, he explained everything we needed to know about the sofa and had a very cheerful disposition
February 21, 2026
Reply from DFS Furniture - Chelmsford
Good afternoon,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent service
Greeted promptly once I was ready.
I knew what I wanted so the order process was quick and efficient.
February 21, 2026
Reply from DFS Furniture - Chelmsford
Good afternoon Jackie,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The sofa bed.
The sofa bed I purchased was demonstrated with all questions I had answered by friendly polite DFS staff.
February 17, 2026
Reply from DFS Furniture - Chelmsford
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Purchasing sofa
The young man that welcome us (think his was was Riley) was very helpful and informative - didn’t feel pressurised with his sales performance
February 17, 2026
Reply from DFS Furniture - Chelmsford
Good morning Jane,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Chelmsford
We appreciate your initial positive impression, and we hope you enjoy our offerings once you have the chance to try them!
Kind Regards,
Vanessa
DFS Customer Support
Steve was very thorough even checking…
Steve was very thorough even checking the fabric selected in the light which was brilliant as what we selected we then didn’t like.
February 16, 2026
Reply from DFS Furniture - Chelmsford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Matt was very knowledgeable and…
Matt was very knowledgeable and professional about the settee we were choosing
February 15, 2026
Reply from DFS Furniture - Chelmsford
We appreciate you taking the time to leave us such a great review. We're happy to hear that you found our staff member to be helpful and informative.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Very helpful and manage to sort us very…
Very helpful and manage to sort us very quickly - forgot the gentleman’s name, so please pass our regards on.
February 15, 2026
Reply from DFS Furniture - Chelmsford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Marco at Chelmsford was extremely…
Marco at Chelmsford was extremely helpful, knowledgeable and friendly, no pressure and very easy process
February 15, 2026
Reply from DFS Furniture - Chelmsford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Member of staff Matt was really helpful…
Member of staff Matt was really helpful and informative
February 15, 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Thank you for your positive review.
Kind Regards,
Vanessa
DFS Customer Support
the show room was nicely laid out and…
the show room was nicely laid out and the staff attentive. I loved the lighting on display but unfortunately wasn't allowed to purchase. Shame, seems a bit weird since you have the space to display it. Very helpful staff. I was served by a very nice young man called Riley. Explained everything well and we made a deal. I can't wait to receive my furniture
February 10, 2026
Unprompted review
Reply from DFS Furniture - Chelmsford
We appreciate you taking the time to leave us your review. We're happy to hear that you liked our showroom and found our team helpful. We will pass on your comments regarding the lighting. We are glad you made a purchase and hope you love your new furniture.
Kind regards,
Vanessa
DFS Customer Support
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