Greg was extremely helpful in helping us to choose our next sofa. Very knowledgeable & polite! Returning customer to this fabulous store. Extremely pleased- Thankyou! 1st class customer service a... See more
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Aaron was a perfect level of approaching us but giving us space to think and talk things through. We have been sofa shopping for a while at multiple shops and have been put up several shops due to fee... See more
Company replied
When we arrived the suite we had viewed a week earlier had unfortunately been sold as it was on a special offer. The manageress and Aaron worked there magic and found the same suite available at anoth... See more
Company replied
We were looked after all the way through our visit by a very knowledgeable store assistant who explained everything in detail about the sofa we had chosen. We were made very welcome and the st... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Chaser Court, CH1 4QG, Chester, United Kingdom
- 0333 999 9754
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Our server joshwas very helpful and…
Our server joshwas very helpful and knowledgeable and explained everything very clearly
July 19, 2026
Greg was extremely helpful in helping…
Greg was extremely helpful in helping us to choose our next sofa.
Very knowledgeable & polite!
Returning customer to this fabulous store.
Extremely pleased- Thankyou!
1st class customer service as always!
July 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Friendly
Not pushy , let's you take your time in choosing the sofa, very helpful and friendly
July 18, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Great service
July 17, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Found our suite in another store
When we arrived the suite we had viewed a week earlier had unfortunately been sold as it was on a special offer. The manageress and Aaron worked there magic and found the same suite available at another store and arranged everything for us. Great service !!
July 12, 2026
Reply from DFS Furniture - Chester
Hello Colin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We had Josh who approached us as we…
We had Josh who approached us as we entered and pointed out round the store where the sofas we were specifically looking for were. Additionally, when coming to ordering ours he was also brilliant.
July 11, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Honest and not pushy salesman
Honest and not pushy salesman, really personable. With good knowledge.
July 12, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
No pushy sales techniques
No pushy sales techniques. Went away measured and then came back! Wouldn't have dome this otherwise!
Don't like it when sales reps follow you around the store but the guy that helped us! Been there 3 weeks and never did this! Fab!
July 11, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
First class service throughout our visit
We were looked after all the way through our visit by a very knowledgeable store assistant who explained everything in detail about the sofa we had chosen.
We were made very welcome and the store assistant was so polite & friendly.
We recommend if you are looking for a new sofa that you visit this store in Chester.
We will definitely return in future.
10 out of 10 from us.
July 11, 2026
Reply from DFS Furniture - Chester
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
New employee dealt with our sofa…
New employee dealt with our sofa purchase, polite very clear and no pressure which I liked very much, all options where given to me, which I didn't choose but again no pressure, normal to do buy from a different store but now would highly recommend the chester store.
July 11, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Slick and efficient experience in store…
Slick and efficient experience in store ordering my new sofa - looking forward to delivery
July 11, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Very friendly staff as myself and…
Very friendly staff as myself and partner entered the shop, we were asked if we needed help and was left to wander around to have a look, we decided to purchase a 3 seater and 2 seater power recliner's, which was on a bundle price,the gentleman that took all my details was very professional and made us welcome I can't remember his name or I would mention him by name many thanks dfs
July 11, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Chester
Hello Mr Cumming,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Aaron was a perfect level of… being available without being overbearing
Aaron was a perfect level of approaching us but giving us space to think and talk things through. We have been sofa shopping for a while at multiple shops and have been put up several shops due to feeling stalked around the shop. He was patient, transparent with the questions we asked and personable. We are really grateful for our positive experience
July 9, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Aaron.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Chester
Hello Philip,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
It was so relaxing to order.
June 29, 2026
Reply from DFS Furniture - Chester
Hello Mark,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
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