We felt relaxed looking around the store not hassled by anyone but was informed if we needed any help or had questions we could ask. When we ordered our sofa & chairs we were informed about the... See more
Company replied
Location
Switch locationBarrack Road, Christchurch Retail Park, BH23 2BN Christchurch, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had been visiting store for 2 days finally picked our dream sofas Max our very patient and friendly sales assistant was fantastic and we were very comfortable spending time with her. Thanks so much... See more
Company replied
Well laid out store helpful staff especially Gintare who completed our purchase and went through everything we needed step by step
Company replied
We were looking for a reasonable priced settee for our large summer house. And found a good value return sofa Sue the sales assistant answered all our questions and was very informative. Excellent... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Barrack Road, Christchurch Retail Park, BH23 2BN, Christchurch, United Kingdom
- 0333 999 9790
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
Sue was absolutely fantastic and really helpful and clear about everything.
August 27, 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
DFS have delivered the wrong sofa
DFS have delivered the wrong sofa. When I called customer services to tell them, they said the store I ordered it from would have to deal with it and that they would call me in 72 hours. There is no number I can call them on.
This is unacceptable after charging me £129 to deliver the wrong item!
August 27, 2026
Reply from DFS Furniture - Christchurch
Hello Elisabeth,
Hope you're well and thank you for taking the time to share your review.
We are very sorry to hear you are experiencing issues with the furniture, I assure you this is not the level of service we would expect for our customers and we will aim to bring this to a mutual resolution for you as soon as we can.
Rest assured the relevant manager is due to call you today. Apologies again.
Kind regards,
Lia
DFS Customer Support
We knew what we wanted and sales team…
We knew what we wanted and sales team made it easy and quick
August 27, 2026
Reply from DFS Furniture - Christchurch
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Christchurch
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Well laid out store helpful staff…
Well laid out store helpful staff especially Gintare who completed our purchase and went through everything we needed step by step
August 23, 2026
Reply from DFS Furniture - Christchurch
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Gintare.
Kind Regards,
Jordan
DFS Customer Support
It was a pleasure to purchase my chair…
It was a pleasure to purchase my chair from Gintare helpful very knowledgeable and friendly no pressure to purchase she explained all features of the chair very clearly and I felt I had a good deal
August 21, 2026
Reply from DFS Furniture - Christchurch
Hello Thomas,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Perfect
We felt relaxed looking around the store not hassled by anyone but was informed if we needed any help or had questions we could ask.
When we ordered our sofa & chairs we were informed about the furniture, the delivery, the cleaning kit, the guarantees and the sofa care package.
The customer service we received from Maxine was amazing
August 21, 2026
Reply from DFS Furniture - Christchurch
Hello Caroline,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
An excellent experience with Sue at…
An excellent experience with Sue at Christchurch. She was very professional and caring towards our needs. A delightful experience which hopefully gives us the product we have been longing for. Thank you so much.
August 20, 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Really good customer service
Maxine was very friendly and helpful. She took the time to explain everything to us and make sure we got exactly what we wanted. It was really good customer service.
August 19, 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store.
Kind Regards,
Holly M
DFS Customer Support
The member of staff was very helpful…
The member of staff was very helpful and attentive.
August 19, 2026
Reply from DFS Furniture - Christchurch
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great service
We had been visiting store for 2 days finally picked our dream sofas Max our very patient and friendly sales assistant was fantastic and we were very comfortable spending time with her. Thanks so much Max
August 19, 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The staff were very helpful in…
The staff were very helpful in directing us to the sofabeds. We found one we liked and ordered it!
August 17, 2026
Reply from DFS Furniture - Christchurch
Hello Viv,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great information 👍 the sales person…
Great information 👍 the sales person was very nice
August 16, 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Helpful staff and process easy
August 16, 2026
Reply from DFS Furniture - Christchurch
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Christchurch
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Quick sale
We were looking for a reasonable priced settee for our large summer house.
And found a good value return sofa
Sue the sales assistant answered all our questions and was very informative.
Excellent service and good value product
August 15, 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
We were left alone until we needed…
We were left alone until we needed assistance. That’s the way we prefer to shop!
August 13, 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
This is the 2nd time this year I have…
This is the 2nd time this year I have purchased furniture from your Christchurch branch, all the staff are really plesant and helpful.
August 11, 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Found the sofa of my dreams and lovely…
Found the sofa of my dreams and lovely Sue at Christchurch store was so helpful
August 8, 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Sue was lovely very helpful and…
Sue was lovely very helpful and explained everything that I needed to know.
Looking forward to getting my new chair
August 10, 2026
Reply from DFS Furniture - Christchurch
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Sue.
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.