Went in to purchase a new sofa, we were looking around at first then greeted by a lovely colleague, we didn’t get her name but she was so helpful and patient with us as it’s a huge deal getting a new... See more
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See what reviewers are saying
Always friendly and helpful Conor sold us sofa view years back ,his costumer service is first class 5 stars all the way gentle man
Company replied
Very easy to deal with and didn't take long to go through the process of our purchase. The difference in fibre and foam was explained well and how to take care of the fibre option. Had great advice an... See more
Company replied
The staff were so helpful not overbearing and were very professional. Charlotte was just so lovely and so knowledgeable regarding my purchase. The company have such a wide range of sofas to choose fro... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Crescent Link Retail Park, Unit 3, BT476SA, Londonderry, United Kingdom
- 0333 999 9838
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Derry Londonderry
Good Morning Laura,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Meet a lovely man called Gary had lots…
Meet a lovely man called Gary had lots of knowledge about what I was looking for explain all details about finance. Shop was lovely looking and very well kept
March 14, 2026
Reply from DFS Furniture - Derry Londonderry
Good Morning Karen,
Thank you for leaving us a 5* review. We are really happy that Gary met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
The welcoming as soon as you come…
The welcoming as soon as you come through the doors and then them letting you browse and just making themselves be seen if you need assistance. James went through my order and made sure I understood what I had ordered and he even did a wee upscale of a foot stool/ pedestal which I didn’t think of but love the idea of having one.
March 8, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
James was an brilliant advisor
James was an brilliant advisor. He talked us through a few choices and groupings until we decided upon our purchase. Everything was explained indepth in a lovely unpressured way. I am extremely happy with the service we recieved and cannot praise James enough for his expertise.
March 7, 2026
Reply from DFS Furniture - Derry Londonderry
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Kind Regards,
Vanessa
DFS Customer Support
Elaine was very helpful
Elaine was very helpful with giving me as much information possible and the information was giving so it was easy to understand , was also made to feel like I did not have to rush with the decision that I made while choosing my sofa . All in all a brilliant experience.
March 7, 2026
Reply from DFS Furniture - Derry Londonderry
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Londonderry DFS visit
The sales person, Stephen, was very helpful, he explained everything very clearly
March 6, 2026
Reply from DFS Furniture - Derry Londonderry
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Amazing service
we got great help in what we wanted to find and the staff was amazing, so helpful and very knowledgeable about the product we wanted
March 4, 2026
Reply from DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Couldn’t have asked for any more…
Couldn’t have asked for any more advice, Elaine gave me great recommendations and was amazing help, asset to company
March 3, 2026
Reply from DFS Furniture - Derry Londonderry
Good morning Lynn,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Every little detail was explained…
Every little detail was explained clearly was very helpful in every way could not have asked for more.
March 2, 2026
Reply from DFS Furniture - Derry Londonderry
Good afternoon Merle,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The beautiful sofa that caught my eye 👀…
The beautiful sofa that caught my eye 👀 couldn’t leave without it the young man who dealt with us was fab he was polite well mannered and very patient with us thank you so much 😊
March 1, 2026
Reply from DFS Furniture - Derry Londonderry
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Can't mind the girl name now but she…
Can't mind the girl name now but she was brilliant help really lovely 2 talk 2 aswell
February 26, 2026
Reply from DFS Furniture - Derry Londonderry
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Gary helped me choose a sofabed with…
Gary helped me choose a sofabed with grace & patience!! Enjoyed the ease of information with no 'rehersed hard sell talk'. Very authentic sales person:)
February 27, 2026
Reply from DFS Furniture - Derry Londonderry
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Or experience at DFS was excellent…
Or experience at DFS was excellent James was very helpful with everything and explained everything clearly thanks so much.
March 1, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Pleasant Experiance.
The sales member was very polite,helpful and friendly, she explained quite clearly our options throughout the process,
March 1, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
The man that saw to me was very…
The man that saw to me was very friendly extremely helpful and made it so simple for me was very much appreciated
February 27, 2026
Reply from DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Derry Londonderry
We appreciate your kind words regarding our service and staff; we're so happy you had a positive experience!
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer experience
Excellent customer experience
V helpful and knowledgeable
February 25, 2026
Reply from DFS Furniture - Derry Londonderry
We appreciate you taking the time to share your feedback. We are so happy to hear you had such a helpful and knowledgeable experience.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience with our team; we're so happy to hear they were helpful and friendly!
Kind Regards,
Vanessa
DFS Customer Support
James was our sales man
James was our sales man. I found him very helpful and nothing was any bother to him. Would highly recommend. This is my second purchase. 🤩🤩
February 8, 2026
Reply from DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with James.
Kind Regards,
Jordan
DFS Customer Support
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