Droitwich is an Excellent store, no pressure from staff. When we had decided, Jackie helped us through the process very well. Happy to take the monthly repayment plan, and various other options rec... See more
Company replied
Location
Switch locationKidderminster Road, Roman Way Retail Park, WR9 9AD Droitwich, GB
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See what reviewers are saying
No hard sell. Jackie was extremely knowledgable, unhurried and customer-friendly. Having looked at all your sofas (refreshingly having not been pounced on by over-zealous sales people) we chose the... See more
Company replied
Michelle was outstanding. Very knowledge, kind, patient and communication was excellent. She made the whole experience of purchasing a suite very easy. She answered all my queries and questions in a p... See more
Company replied
Visited our local store to look at ideas and after finding what we thought we wanted, we came across another range that made us do 180 deg and bingo! Sorted with the help of Lee, thank you for your pa... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Kidderminster Road, Roman Way Retail Park, WR9 9AD, Droitwich, United Kingdom
- 0333 999 9742
4.9
Excellent
4K reviews
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I was served by Paisley at the…
I was served by Paisley at the Droitwich store, I came in twice and on both occasions had lots of questions, she was patient, kind and no question was too much for her, she guided me through my purchase and explained everything perfectly what an asset to the store!
August 9, 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
May was very knowledgeable about the…
May was very knowledgeable about the sofa that we wanted to buy, and explained clearly about the insurance products that we brought,
August 9, 2026
Reply from DFS Furniture - Droitwich
Hello Barry,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Nice range of sofas to look at and try
Nice range of sofas to look at and try. Helpful staff
August 8, 2026
Reply from DFS Furniture - Droitwich
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Pleasant professional staff allowed…
Pleasant professional staff allowed time for browsing not pushy.
August 5, 2026
Reply from DFS Furniture - Droitwich
Hello Tim,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Droitwich
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Top service
Lee was super today, gave us the time we needed to make sure it was the sofa we really wanted. Then went through everything for us and all the details we needed to know.
Brought our last sofa 20 years ago and it’s lasted that long so come back again for another one and top service yet again. Can’t wait for it to be delivered now.
August 2, 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and knowledgeable salesman
August 2, 2026
Reply from DFS Furniture - Droitwich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lee was super helpful
Lee was super helpful! He made our measurements work and we left very happy!
August 1, 2026
Reply from DFS Furniture - Droitwich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The young girl who looked after us was…
The young girl who looked after us was very pleasant and very informative about everything, she is a credit to you
July 31, 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
The service in store was fantastic
The service in store was fantastic. A lovely Lady called May helped me identify the sofa which was right for me. She was a wealth of knowledge around all the different sizes and models. I was super impressed. A few weeks later when it came to purchasing the Sofa a gentleman called Lee helped me. He was very friendly, polite, knowledable and made buying my first sofa a fun experience
July 31, 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Well explained and very friendly staff…
Well explained and very friendly staff ,affordable prices
July 31, 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great choice of Sofas
Great choice of Sofas, we went specifically to see the Country Living brand sofas and ended up buying from the Joules range.
The staff were great, very warm and welcoming, very knowledgeable, giving us time to decide what we wanted. We were mostly supported by Paige who was very patient and supported us to make the right choice for us.
July 31, 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Fantatsic service!
Fantastic service from May at the Droitwich store. She was very patient and listened carefully to our requirements; she was not pushy at all, and we have left the store extremely happy, looking forward to our new sofa in time for Autumn. 10/10! Wonderful service!
July 31, 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
very informative staff …
very informative staff from Jackie and especially store manager Mark.excellent
July 30, 2026
Reply from DFS Furniture - Droitwich
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Delivery System is a Joke
Having purchased my sofa from the DFS showroom In Droitwich I was told I would be contacted by the transport company for a delivery date. A day later I received a call from the delivery company asking me for a convenient delivery date so I told them the 30th July which was agreed and confirmed to me by the caller. Within minutes I received a text message saying is the 4th August ok for delivery 🤷♀️ the only way to communicate back was to text No as they don’t give you the transport company’s number which is ridiculous. I then received a day later a confirmation date from DFS that my furniture is being delivered on the 30th July as I had originally agreed. The next day I received another text message saying can my furniture be delivered on the 4th August again I texted back no. Yesterday I received 2 emails from DFS saying your furniture is being delivered tomorrow (30th July) so please make sure your access is clear etc so I have emptied my living room of the old furniture in preparation for today’s delivery (30th July) and I’m stood in my empty lounge waiting for the delivery driver when I get a phone call from a Coventry number and a lady telling me that we are just checking that you can take your furniture delivery on the 4th August 🤷♀️😡 How incompetent is this company when DFS are emailing me that it’s being delivered today and their delivery contractor has a different date. I am never using DFS ever again
DFS just replied to my review saying your order has been completed today so all sorted - actually DFS only part of my order was delivered today and it was only when your delivery driver informed me on my doorstep that only half of my order was on the lorry so no I’m not happy with how you treat and communicate with your customers
July 21, 2026
Reply from DFS Furniture - Droitwich
Good afternoon Miss Lewis,
Thank you for taking the time to share your feedback with us, we sincerely apologise for any conflicting information received regarding the delivery of your furniture. We can confirm that your delivery has been completed today as requested, if there are any issues please do contact us on 0333 9999 777.
Kind regards,
Holly M
DFS Customer Support
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