Tom was absolutely amazing, great customer service quick efficient and professional. We brought a bed and a new mattress and he made sure everything was perfect down to footing up our stairs, advising... See more
Company replied
Location
Switch locationIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
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See what reviewers are saying
On visiting the store today the staff were all welcoming & friendly. Most importantly not pressuring which means a lot to us. They made us aware that they were around if we had any questions and... See more
Company replied
We liked the fact that we could enter the store without being immediately accosted. We were able to look around a decent display of different designs and when we wanted help to hone in on the final ch... See more
Company replied
The members of staff we interacted with were attentive and helpful. We were offered a much needed coffee after trailing round other stores. When we decided which sofa we wanted we were given specific... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, United Kingdom
- 0333 999 9777
4.9
Excellent
5K reviews
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Sales rep in store was really helpful…
Sales rep in store was really helpful and knowledgable about colours ect.
August 11, 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We had a really positive experience…
We had a really positive experience ordering our new sofa from DFS. The whole process was simple and straightforward from start to finish. Everything was explained clearly, all of our questions were answered, and we never felt rushed or pressured into making a decision.
The member of staff who helped us was friendly, engaging and knowledgeable, and made the whole experience really easy and enjoyable. We left feeling confident that we understood what would happen next and what to expect with our order.
Really pleased with the service we received and looking forward to our new sofa arriving!
August 14, 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The members of staff we interacted with…
The members of staff we interacted with were attentive and helpful. We were offered a much needed coffee after trailing round other stores. When we decided which sofa we wanted we were given specific care information, offered care insurance and add ons. The young lady who dealt with us was efficient and very pleasant and personable.
August 14, 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
Staff were very friendly and helpful.
August 12, 2026
Reply from DFS Furniture - Giltbrook
Hello Yvonne,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great experience the ladies were great…
Great experience the ladies were great stayed later to make sure we found the right bed.
August 11, 2026
Reply from DFS Furniture - Giltbrook
Hello Joel,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Dee was very informative and walked us…
Dee was very informative and walked us through the entire process of purchasing seamlessly
August 10, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Just what we were looking for
We were attended to by a helpful, polite and friendly member of staff at DFS Giltbrook who dealt with our purchase quickly and efficiently. Very pleased with our purchase and are looking forward to it behind delivered at the end of this week
August 9, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Excellent service from start to finish
Excellent service from Charlotte. Seamless sales process was really appreciated!
August 9, 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Customer service was excellent. Our sales person was very helpful, informative and patient. Made the whole experience extremely pleasant. Thank you
August 9, 2026
Reply from DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Salesperson was extremely helpful and…
Salesperson was extremely helpful and nothing was too much trouble.
August 8, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Diana was very helpful and thorough
August 8, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
No pushy sales people till we needed…
No pushy sales people till we needed one looked after us very well
August 7, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Excellent service. Excellent assistance given by the…
Excellent assistance given by the member of staff without being pushy. Very friendly and amenable.
August 7, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Customer service was excellent
Customer service was excellent. Tom was very helpful and knowledgeable and helped my mum make a very solid decision about the sofa bed she wanted. He explained everything to her, including me so I was able to reiterate things.
Thank you Tom.
August 6, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Amazing service from Rachel
Amazing service from Rachel, really helpful friendly, can’t wait for my new sofa to arrive
Thanks for the great service Rachel will definitely recommend you to friends & family x
August 5, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Friendly professional service
Rachel our salesperson was brilliant. Gave us time to look and was on hand for any questions. Very easy sales process, friendly and professional. Store was well stocked and nicely laid out. Walked out with a sofa and dining suite.
August 4, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
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