Pleasant and helpful staff who were happy to advise and answer questions. We were allowed to browse and there was no dreadful 'hovering." Shaz? whom we had met at the initial visit and Tom?with whom... See more
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See what reviewers are saying
Sameera made my shopping experience at DFS amazing. She was extremely helpful , professional and friendly, and she has a great sense of humour. She is an excellent salesperson, and any company would l... See more
Company replied
We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more
Company replied
really liked the sales worker Sameera as she assisted us with buying our sofa and was really kind and helpful. Her customer service provided really boosted my experience with DFS
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 4, Peninsular Retail Park, SE7 7TZ, London, England, United Kingdom
- +443339999777
4.9
Excellent
1K reviews
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Service was excellent
Service was excellent. Everything was explained to clearly. The lady was smiling and answered questions that was asking. Customer Service was brilliant
August 22, 2026
Reply from DFS Furniture - Greenwich
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Excellent service from Sameera at DFS
Sameera made my shopping experience at DFS amazing. She was extremely helpful , professional and friendly, and she has a great sense of humour. She is an excellent salesperson, and any company would lucky to have someone like her on their team.
August 23, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Exceptional service
Shaz has been very helpful from start till finish. She explained everything to me and has been patient on answering my questions. She has been helpful to me in making my decision.
August 23, 2026
Reply from DFS Furniture - Greenwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
really liked the sales worker Sameera…
really liked the sales worker Sameera as she assisted us with buying our sofa and was really kind and helpful. Her customer service provided really boosted my experience with DFS
August 23, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
I am really happy with the customer…
I am really happy with the customer service from a guy called Tom he helped me out with the purchase of my new sofa I highly recommend DFS to anyone that needs a new sofa. I’m over the moon and can not wait to receive my sofa
August 21, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thanks for your lovely feedback, we’re glad to hear Tom met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Excepcional customer service
Excepcional customer service, they know the product so they give extraordinary advice and information. They were helpful. Great experience.
August 22, 2026
Reply from DFS Furniture - Greenwich
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
On the first day I visited the store I…
On the first day I visited the store I was greeted by advisor Karema, with a warm smile. She was helpful and very patient in listening to my request and showing me around the store. Excellent customer service.
August 22, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Supportive staff who didn't "hover".
Pleasant and helpful staff who were happy to advise and answer questions. We were allowed to browse and there was no dreadful 'hovering."
Shaz? whom we had met at the initial visit and Tom?with whom we dealt for an actual ( though different) purchase were both excellent. Tom was efficient and supportive in helping me decide on the combination as I was disappointed that, unfortunately, what I actually wanted couldn't fit my space. Thank you.
August 20, 2026
Reply from DFS Furniture - Greenwich
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Lorraine E
DFS Central Customer Support
Tom who dealt with me was very good at…
Tom who dealt with me was very good at his role he found ways to best accommodate me, was very friendly warm and efficient at his role,,and it was a pleasure meeting him
August 13, 2026
Reply from DFS Furniture - Greenwich
Good Morning,
We are really happy that Tom met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
The guy who helped me was very good he…
The guy who helped me was very good he explained everything we need to know and answer us all our questions
K bayes
August 20, 2026
Reply from DFS Furniture - Greenwich
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
We felt well informed and process was…
We felt well informed and process was smooth and quick. Store assistant was very friendly and professional
August 16, 2026
Reply from DFS Furniture - Greenwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Great Customer Service from Shaz
Great Customer Service from Shaz! Gave us great advice and helped us pick our ideal sofa.
Seamless hassle free experience, would definitely recommend
August 8, 2026
Reply from DFS Furniture - Greenwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
my experience was very amazing
my experience was very amazing. the assistant was very good. I just went to have an idea of the sofa and see it physical but he is kindness and his professionalism made me sign up for the sofa
August 7, 2026
Reply from DFS Furniture - Greenwich
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Young lady was incredibly helpful
Young lady was incredibly helpful, friendly and patient, taking the time to understand exactly what I was looking for and giving honest, useful advice without making me feel pressured. Their knowledge and attention to detail made choosing the right sofa so much easier. Excellent customer service from start to finish — highly recommended!
August 5, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Lovely staff, excellent customer service
Was absolutely a pleasure to talk with Shanna, excellent customer service ,she make me feel exclusive. I get all the information I need for making the best choice on my purchase. Highly recommend from the staff to the management 👍
August 12, 2026
Reply from DFS Furniture - Greenwich
Hello Corina,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Thomas was very friendly and helpful
Thomas was very friendly and helpful. I received excellent customer service. I will recommend your store to my family and friends.
Thank you Thomas for your help.
August 11, 2026
Reply from DFS Furniture - Greenwich
Hello Beatrice,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Had a great experience at Greenwich…
Had a great experience at Greenwich DFS! Tom is an absolute legend. Cant wait for our beautiful sofa to arrive!!!
August 11, 2026
Reply from DFS Furniture - Greenwich
Hello Michaela,
Thanks for your lovely feedback, we’re glad to hear Tom met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
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