I bought the Joules Patterdale 3 seater and cuddler through Adam at the Haverfordwest branch. Both Adam and the branch manager and other colleagues in store at the time were very friendly, polite an... See more
Company replied
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See what reviewers are saying
Really happy with our experience - went to DFS as we needed a sofa for our new house. Met on arrival by the lovely Hope who showed us to the sofa we’d seen online, and which we thought we wanted to bu... See more
Company replied
I took my mum to our local DFS to buy a new sofa and from the moment we entered the store we received excellent customer service. Both the store manager and sales advisor were attentive but not at all... See more
Company replied
Adam was so helpful he advised us about different fabrics and what would be best for us .we purchased a lovely teal sofa and chair the whole process was so easy and he made us a lovely coffee so glad... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Fishguard Road, SA61 2AT, Haverfordwest, United Kingdom
- 0333 999 9523
4.9
Excellent
3K reviews
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Excellent Experience
Really happy with our experience - went to DFS as we needed a sofa for our new house. Met on arrival by the lovely Hope who showed us to the sofa we’d seen online, and which we thought we wanted to buy. She answered all my questions and then left us to it to try the different sofas in our time without rushing or pressuring us. In the end we went for a different sofa than we had picked out initially, and again Hope was fantastic. She made the buying process very simple and straightforward whilst ensuing everything was explained clearly and that we knew exactly what we were buying and when it would arrive etc. Really impressed and happy with our experience and the service we received! Thank you Hope!
August 21, 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very good service
Very good service
Very helpful think the guy was called Neil ,
Informative and very professional
August 20, 2026
Reply from DFS Furniture - Haverfordwest
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Felt relaxed and everything explained…
Felt relaxed and everything explained to us very well,very happy with our purchase
August 20, 2026
Reply from DFS Furniture - Haverfordwest
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great customer experience
The staff members were so friendly and helpful answering any questions which I asked
August 19, 2026
Reply from DFS Furniture - Haverfordwest
Hello James,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Adam was so helpful he advised us about…
Adam was so helpful he advised us about different fabrics and what would be best for us .we purchased a lovely teal sofa and chair the whole process was so easy and he made us a lovely coffee so glad we came here 😁
August 19, 2026
Reply from DFS Furniture - Haverfordwest
Hello Sue,
We are really grateful for your kind words and for sharing your experience in our store with Adam. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
The staff were brilliant to me
August 11, 2026
Reply from DFS Furniture - Haverfordwest
Hello Rebecca,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
I bought the Joules Patterdale 3 seater…
I bought the Joules Patterdale 3 seater and cuddler through Adam at the Haverfordwest branch.
Both Adam and the branch manager and other colleagues in store at the time were very friendly, polite and helpful. Offered useful information and advice. I didnt feel time pressured as I back and fourthed on what style, colour and fabric I wanted. This is my second sofa ive bought from dfs and through the Haverfordwest branch. Thank you 😊
August 10, 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great service
Great service, very quick and efficient. Really helpful and happy customer service, thank you so much.
August 17, 2026
Reply from DFS Furniture - Haverfordwest
Hello Carrie,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Very friendly and welcoming staff
Very friendly and welcoming staff. Was a pleasure to deal with today. Lee
August 16, 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
I found it a very pleasant and relaxing…
I found it a very pleasant and relaxing experience you should be very proud of your sales lady Kim she was excellent. Well done Kim keep up the good work
August 15, 2026
Reply from DFS Furniture - Haverfordwest
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
I took my mum to our local DFS to buy a…
I took my mum to our local DFS to buy a new sofa and from the moment we entered the store we received excellent customer service. Both the store manager and sales advisor were attentive but not at all pushy and mum was able to make a decision about what she wanted without feeling rushed. Would highly recommend.
August 14, 2026
Reply from DFS Furniture - Haverfordwest
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Cerri was helpful when we needed it but…
Cerri was helpful when we needed it but left us alone to discover the store and all of the possibilities.
August 14, 2026
Reply from DFS Furniture - Haverfordwest
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Lovely sales lady in Haverfordwest
Lovely sales lady in Haverfordwest. Made coffee and very helpful but not pushy
August 14, 2026
Reply from DFS Furniture - Haverfordwest
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Brilliant customer service!
Brilliant customer service from Steve at the Haverfordwest branch. Very helpful, giving me enough time and space to help me make my decision on my sofa purchase. Highly recommend! Looking forward to receiving my new sofa!
August 13, 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Bed sofa order
The staff member that handled our order was very helpful, answering the questions we had in great detail and was extremely pleasant.
August 3, 2026
Reply from DFS Furniture - Haverfordwest
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very friendly staff
August 10, 2026
Reply from DFS Furniture - Haverfordwest
Hello Monika,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Rebecca was great to deal with
Rebecca was great to deal with. She was patient, efficient and guided us through the process very well.
August 10, 2026
Reply from DFS Furniture - Haverfordwest
Hello Paul,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
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