I was recommended to go to DFS by my sister when I was looking for new sofas. I visited the High Wycombe branch a few times before I made up my mind and spoke to Jackie each time I visited. She was he... See more
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We were allowed to peruse the furniture unhindered. Once we decided what we wanted the assistant was extremely helpful, explaining everything we needed to know, asking where the item was going to be... See more
Company replied
Danielle was extremely helpful. She explained all the “extras” so that we understood. She did not rush us into buying, she gave us time talk between ourselves. We actually had to come and make sure... See more
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Very helpful and knowledgeable person who greeted me on entry. Unfortunately I didn’t take her name to personally mention her in this review. I was quite specific in what I was looking for in a sofa... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, HP11 1LH, High Wycombe, United Kingdom
- 0333 999 9826
4.8
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
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Thank you Isabella for making ordering…
Thank you Isabella for making ordering my new sofa coffee table and dining table with chairs so easy definitely recommend buying with them
August 20, 2026
Reply from DFS Furniture - High Wycombe
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Isabella.
Kind Regards,
Jordan
DFS Customer Support
Great experience in store
Had a great experience today placing our order for some new sofas. Danielle was great in the High Wycombe branch providing excellent customer service and great knowledge on the sofas. Very smooth and friendly service.
August 19, 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Excellent service
Very friendly, helpful and informative service. No hard sales pitch.
August 17, 2026
Reply from DFS Furniture - High Wycombe
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Kamil made the whole experience really…
Kamil made the whole experience really relaxed… he was very patient with us and very knowledgeable as well as being friendly. He took us through every stage, explaining when needed and gave us confidence in our purchase. 10/10
August 17, 2026
Reply from DFS Furniture - High Wycombe
Hello Steve & Teresa,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Amanda Holden Lovvie sofa
Looked online and saw the High Wycombe branch had the Amanda Holden Lovvie sofa.
I called the branch to double check before driving 2.5 hours and 2.5 hours back to see the sofas before placing an order.
The sales representative said they have them on display. So I travelled down to see them.
When walking around I was unable to find them, so I asked a sales staff. They said they don’t sell these any more. And the display sofas were sold. But I can still buy online.
I did explain to him I spoke to someone in their store 3 days ago and said I would be coming on the weekend.
He didn’t mentioned the display model was being sold and they may not have it on display.
They also didn’t have any of the swatches for this sofa range.
I was hoping to place an order today.
Very disappointed and a day wasted traveling there and back.
August 16, 2026
Unprompted review
Reply from DFS Furniture - High Wycombe
Good morning Trish,
Thank you for taking the opportunity to share your experience with us. We are sorry to hear your chosen range was not available in-store to view upon your visit, our call agents do not have visibility of clearance stock and therefore would be unable to advise if this product had been sold prior to your visit. We will ensure this is fed back however, and the correct information is provided when querying display stock.
Kind Regards,
Holly M
DFS Customer Support
Very helpful salesperson.
Very helpful salesperson who took the time to show me suitably sized sofas and the colours/styles of my choice.
August 15, 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Served by Kamal
Served by Kamal, Great experience he was friendly, knowledgeable and provided a very efficient service.
August 15, 2026
Reply from DFS Furniture - High Wycombe
Good Afternoon,
We are really happy that Kamal met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and knowledgeable person…
Very helpful and knowledgeable person who greeted me on entry. Unfortunately I didn’t take her name to personally mention her in this review. I was quite specific in what I was looking for in a sofa and was immediately shown to one that met those requirements.
All my queries answered in a friendly and helpful manner. Made the purchase straightaway!
August 13, 2026
Reply from DFS Furniture - High Wycombe
Hello Lesley,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
the range of sofa was good and staff…
the range of sofa was good and staff were helpful. we browsed and went away, then returned and bought a sofa with two chairs. the experience felt good with no over selling and pressure being applied.
August 9, 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The assistant that helped us with our…
The assistant that helped us with our purchase, his name was Kamil, not sure that's the correct spelling of his name, sorry, he was informative, explanatory and friendly and made our purchase very easy, very commendable DFS in employing a salesperson that was not over pushy and listened to what we wanted to say and had answers to all of our questions. Only one complaint, nothing to do with the salesperson, I thought the delivery charge was excessive indeed I did not really expect to pay that much for delivery.
August 8, 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Jackie the sales lady was very helpful
Jackie the sales lady was very helpful. She explained everything in great details. She was excellent.
August 4, 2026
Reply from DFS Furniture - High Wycombe
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Jackie.
Kind Regards,
Jordan
DFS Customer Support
10/10 Experience with Jackie she was…
10/10 Experience with Jackie she was very kind and very helpful
August 3, 2026
Reply from DFS Furniture - High Wycombe
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very helpful and knowledgeable about…offering lots of aftercare products for upkeep and maintenance of my sofa. Kamil was very patient and professional and friendly and aprochable
Very helpful and knowledgeable about the product and
August 2, 2026
Reply from DFS Furniture - High Wycombe
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Jackie
Jackie, the young lady who served us , was extremely helpful and explained everything very clearly.
July 31, 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Great variety
5 stars for the variety! You can get pretty much any style, size, and fabric you want. My only issue was the delivery time - it took nearly 3 months for ours to arrive. Make sure you order early to avoid waiting.
July 26, 2026
Reply from DFS Furniture - High Wycombe
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Irene was very helpful
Irene was very helpful, gave detailed explanations and answered all my questions thoroughly
July 25, 2026
Reply from DFS Furniture - High Wycombe
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Five stars for quality and for the staff. Very nice person who helped us to decided 😀 👍
Excellent service and very good quality 👌
July 25, 2026
Reply from DFS Furniture - High Wycombe
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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