We were greeted on arrival but left to ourselves to browse and were not pestered by any sales people. When we were ready to look at purchasing a new sofa and chair I approached one of the staff, Nige... See more
Company replied
Location
Switch locationNorthfield Avenue, Belgrave Retail Park, NN16 9TS Kettering, GB
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See what reviewers are saying
Comfortable experience. We visited the Kettering branch where we were free to look at and test sofas without being badgered which was appreciated. Staff when consulted were friendly and very helpful... See more
Company replied
I had a great experience at DFS Kettering , and I would especially like to thank Charise for being so helpful and friendly. She was very patient, knowledgeable, and took the time to help me choose the... See more
Company replied
Greeted on entering the store. All my questions answered professionally and in a friendly manner. On purchasing was talked through the process whilst having a coffee. Staff member James was a plea... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Northfield Avenue, Belgrave Retail Park, NN16 9TS, Kettering, United Kingdom
- 0333 999 9840
4.9
Excellent
3K reviews
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I was very pleased with my order and…
I was very pleased with my order and the customer service advisers that helped me making sure I got the best sofa I was looking for.
Thank you.
May 31, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great customer service, couldn’t fault sales person
The gentleman that dealt with us was very good, not pushy at all and very personable. Just enough help but didn’t overstep. Gave us all of the information needed. Just a shame I can’t remember his name.
May 30, 2026
Reply from DFS Furniture - Kettering
Hello Kara,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great service
The staff that assisted us was exceptionally friendly and very helpful. Great customer service.
June 6, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Friendly and approachable staff
Two visits to Kettering DFS branch this week. Both times was greeted by friendly and approachable staff, very helpful, not overbearing. Everything regarding my purchase was explained clearly.
June 6, 2026
Reply from DFS Furniture - Kettering
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Nigel was very clear and helpfull.
June 6, 2026
Reply from DFS Furniture - Kettering
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Nigel at Kettering DFS was kind and he…
Nigel at Kettering DFS was kind and he made sure all our questions were answered. He paid attention to what we wanted and he delivered. Thank you Kettering DFS.
May 30, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent knowledge and customer service
June 5, 2026
Reply from DFS Furniture - Kettering
Hello Will,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
james was very helpful
james was very helpful and polite, everything was explained very well, just up to the delivery to hold up their end now.
June 5, 2026
Reply from DFS Furniture - Kettering
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Kettering
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
excellent customer service
excellent customer service without the high-pressure sales pitch
June 4, 2026
Reply from DFS Furniture - Kettering
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
We went to look at sofas and bought one…
We went to look at sofas and bought one due to the relaxed atmosphere in the showroom. There were no pushy sales assistants but they were there to help and tell you about any we liked. Reece helped us to get the one we really liked explaining all the aspects of the 3-4 we had chosen. Came away very happy 😃
June 4, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Recent purchase at DFS
We recently visited DF and had an excellent experience thanks to Nigel. He was incredibly helpful, patient, and professional throughout the whole sales process. He took the time to explain everything thoroughly, answered all of our questions clearly, and never made us feel rushed or pressured.
Nigel's knowledge, attention to detail, and calm approach made what can feel like an overwhelming decision much easier and more enjoyable. Customer service truly second to none. Thank you Nigel, for such a positive experience, it was very much appreciated.
June 2, 2026
Reply from DFS Furniture - Kettering
Hello Nirmal,
We're really grateful you shared this amazing 5* review. We are glad to hear that Nigel helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Very helpful and friendly advice
Very helpful and friendly advice. The staff pointed out all the many different aspects of choosing our settees and the options available to us. Both Nigel and Reece were friendly and courteous. We’re very pleased with our choice and look forward to our settees arriving.
June 1, 2026
Reply from DFS Furniture - Kettering
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Staff and the warm service in showroom
The staff was very warm lovely and very respectful as well as help and patient.
May 31, 2026
Reply from DFS Furniture - Kettering
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Kettering
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
James is great thank you very much
May 30, 2026
Reply from DFS Furniture - Kettering
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reece,Customer service & help.
Reece in the Kettering store was very helpful, knowledgeable & went through every detail with us when we were looking for new sofa,he helped us in every way possible, spending plenty of time with us,explaining everything,As someone who worked in customer service,I can honestly say Reece was honestly fantastic & made the process very easy & we left with the perfect sofa for us.
May 30, 2026
Reply from DFS Furniture - Kettering
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Reece.
Kind Regards,
Jordan
DFS Customer Support
Good price great quality sofas
Good price great quality sofas
Sales men was really nice and helpful
Delivery service great and extremely fast
Overall very satisfied with my new sofa
May 18, 2026
Reply from DFS Furniture - Kettering
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent staff
Reece, the salesman, was excellent and very helpful without any waffle. He gave us plenty of time and space to look around and then was on hand to help with our purchase.
May 26, 2026
Reply from DFS Furniture - Kettering
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Well connected with our needs as a…
Well connected with our needs as a customer good knowledge of the product pleasant experience during the process of the service provided
May 25, 2026
Reply from DFS Furniture - Kettering
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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