Our experience, walked into the store and made very welcome from the start . We had some idea what we wanted knowing we had choices of other outlets around DFS . We also knew we were looking at potent... See more
Company replied
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See what reviewers are saying
We visited the store on two occasions during our journey in selecting the furniture we required. We were never pestered or pressured, but received constructive advice when we asked for it. This res... See more
Company replied
We had a fantastic experience at DFS today thanks to Ben and Blaise. They were both incredibly friendly, knowledgeable, and patient throughout the whole process of choosing our new sofa. They took t... See more
Company replied
Satisfying service from start to finish Sales consultant Mohamed quickly understood that we needed a sofa on a tight delivery timeframe and pointed us directly to available options. His knowledge... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Everard Way, Fosse Park South, LE19 1UT, Enderby, United Kingdom
- 0333 999 9781
4.9
Excellent
7K reviews
Asks customers to review
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Great service from the get go
Great service from the get go, kind, pleasant and very helpful
July 31, 2026
Beth was brilliant at helping us choose…
Beth was brilliant at helping us choose our perfect sofas.
July 31, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Just go somewhere else!
Just go somewhere else!
Honestly, a bad experience from start to finish and now stuck with a 1k sofa that already looks worn.
I got the Somerford in forest green chenille. The seat pads already look worn and dull after 2 months. The fabric really doesn't lend itself to be sat on!! Which of course, for a sofa isn't good!! Dfs sent someone out who just kept saying, "that's just how it is" and was unhelpful and didn't seem to care at all that id spent a grand on a sofa that 2 months in, looks pretty bad. Honestly, I dont how they've got so many good reviews. I was given incorrect information from the start. I was messed about and staff dont seem to have a clue. Dfs do not care about the customer and refuse to do anything about this issue. I highly recommend you go somewhere else. I've heard a lot of accounts of poor quality furniture, even if they get good reviews, i know of many dissatisfied customers.
July 30, 2026
Unprompted review
Reply from DFS Furniture - Leicester
Good afternoon Jo,
Thank you for taking the time to share your review with us, we are sorry to hear you remain unhappy with your furniture and the level of service received. We can confirm a service visit has been conducted however no fault was found with the furniture, due to this we would be unable to offer a collection or refund.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Just ordered my new sofa
Just ordered my new sofa, the Sales assistant was very knowledgeable & answered all my questions & queries.
July 28, 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Big thanks to DFSWe visited the store on two occasions…
We visited the store on two occasions during our journey in selecting the furniture we required.
We were never pestered or pressured, but received constructive advice when we asked for it.
This resulted in us being really contented with our final choice.
July 20, 2026
Reply from DFS Furniture - Leicester
Hello Mr Day,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Leicester
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
service was not at all pushy Blase was…
service was not at all pushy Blase was willingto listen and advise customer service was great would happily recomend
July 26, 2026
Reply from DFS Furniture - Leicester
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Paul was very polite and helpful.
July 26, 2026
Reply from DFS Furniture - Leicester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Hamden Sofa
Great customer service from the lady who dealt with our enquiry, not pushy, was very helpful and informative and made the whole experience stress free. Credit to her store
July 26, 2026
Reply from DFS Furniture - Leicester
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Amazing laying that helped us today
Amazing laying that helped us today, she let us try different ways on the sofas and was very patient with us and guided us through the whole sale and explained everything to us and broke it all down
July 26, 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Really helpful staff and approachable.
Really helpful staff and approachable. We’ve been looking for sofas for a while now, saw a number we liked in DFS and we came back that day and made the purchase!
July 25, 2026
Reply from DFS Furniture - Leicester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Done and dusted within 30 minutes.
Done and dusted within 30 minutes.
The gentleman that helped me was brilliant answered all my questions. So far I am very happy
July 23, 2026
Reply from DFS Furniture - Leicester
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Leicester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great staff
Great staff, very friendly and helpful. Coffee offered which was a great touch.
We had Sonia as a sales rep. And I couldn't have asked for anyone better. Her chat and humor was brilliant felt relaxed..
July 24, 2026
Reply from DFS Furniture - Leicester
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Sonia met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great staff and very professional.
The staff were professional and friendly in their approach. I am still waiting for the sofa to be delivered. So far, its been a pleasant experience.
July 23, 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very helpful assistant
Very helpful assistant, not too pushy guided me through the purchase process easily
Showed me several options
July 21, 2026
Reply from DFS Furniture - Leicester
Hello Jayne,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Totally satisfied with our experience
Our experience, walked into the store and made very welcome from the start . We had some idea what we wanted knowing we had choices of other outlets around DFS . We also knew we were looking at potentially five settees, at this point nobody knew of this simply we were looking at settees. It wasn’t long before myself and my wife had full confidence in the salesman. After picking two settees for our kitchen diner we took extra time to place an order for three more . Never once did the salesman force any issues generally incredibly helpful throughout our experience.
July 19, 2026
Reply from DFS Furniture - Leicester
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
It’s was very good experience staff were very helpful and friendly treating
It’s was very good experience
July 19, 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
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