DFS Furniture - Leicester Reviews 

I liked it that we weren’t followed around while we were looking at sofas just told in passing if you need anything let me know,and when I found something I liked they were so helpful and friendly,

Great service from the get go, kind, pleasant and very helpful

Beth was brilliant at helping us choose our perfect sofas.

Just go somewhere else!
Honestly, a bad experience from start to finish and now stuck with a 1k sofa that already looks worn.
I got the Somerford in forest green chenille. The seat pads already look worn and dull after 2 months. The fabric really doesn't lend itself to be sat on!! Which of course, for a sofa isn't good!! Dfs sent someone out who just kept saying, "that's just how it is" and was unhelpful and didn't seem to care at all that id spent a grand on a sofa that 2 months in, looks pretty bad. Honestly, I dont how they've got so many good reviews. I was given incorrect information from the start. I was messed about and staff dont seem to have a clue. Dfs do not care about the customer and refuse to do anything about this issue. I highly recommend you go somewhere else. I've heard a lot of accounts of poor quality furniture, even if they get good reviews, i know of many dissatisfied customers.

Good customer service

Just ordered my new sofa, the Sales assistant was very knowledgeable & answered all my questions & queries.

We visited the store on two occasions during our journey in selecting the furniture we required.
We were never pestered or pressured, but received constructive advice when we asked for it.
This resulted in us being really contented with our final choice.

Good customer service and no pressure selling

Staff was absolutely amazing

service was not at all pushy Blase was willingto listen and advise customer service was great would happily recomend

Great customer service from the lady who dealt with our enquiry, not pushy, was very helpful and informative and made the whole experience stress free. Credit to her store

Amazing laying that helped us today, she let us try different ways on the sofas and was very patient with us and guided us through the whole sale and explained everything to us and broke it all down

Really helpful staff and approachable. We’ve been looking for sofas for a while now, saw a number we liked in DFS and we came back that day and made the purchase!

Done and dusted within 30 minutes.
The gentleman that helped me was brilliant answered all my questions. So far I am very happy

Excellent service. Thanks very much for your help today

Great staff, very friendly and helpful. Coffee offered which was a great touch.
We had Sonia as a sales rep. And I couldn't have asked for anyone better. Her chat and humor was brilliant felt relaxed..

The staff were professional and friendly in their approach. I am still waiting for the sofa to be delivered. So far, its been a pleasant experience.

Very helpful assistant, not too pushy guided me through the purchase process easily
Showed me several options

Our experience, walked into the store and made very welcome from the start . We had some idea what we wanted knowing we had choices of other outlets around DFS . We also knew we were looking at potentially five settees, at this point nobody knew of this simply we were looking at settees. It wasn’t long before myself and my wife had full confidence in the salesman. After picking two settees for our kitchen diner we took extra time to place an order for three more . Never once did the salesman force any issues generally incredibly helpful throughout our experience.