Hi good evening, I had a really lovely experience visiting the DFS showroom today. From the moment I arrived, I received excellent customer service and felt very welcomed and looked after. The s... See more
Location
Switch locationUnit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD Luton, GB
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See what reviewers are saying
Today I was vist DFS luton branch Mr George served me with smiles 😃 and lots of information and he was very kind even hi served my kids with hot chocolate 5 star customer service Thankx Mr George
Company replied
Great salesman! Great Service! Great Range of Recliner Funiture! Altogether......A Great Experience!! All staff I had contact with were so pleasant and very helpful! MANY THANKS TO ALL!!
Company replied
Joseph from the Hatters Way store in Luton was very professional. He talked us through how to take care of the sofa and went through all the relevant terms and conditions regarding our payment plan w... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, United Kingdom
- 0333 999 9821
4.9
Excellent
2K reviews
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Reply from DFS Furniture - Luton
Good morning Anita,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Return customer, excellent
Return customer, needed matching set for second, friendly quicky located the previous order ordered again. Quick simple less than 30. This time armed with measurement job was a breeze.
February 15, 2026
Reply from DFS Furniture - Luton
Good morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Good service received throughout my…
Good service received throughout my purchase of two new sofas. Friendly staff.
February 21, 2026
Reply from DFS Furniture - Luton
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Impressively friendly sales team
Recently bought a sofa from the Luton branch and had such a friendly and helpful reception. Henna our sales lady, was just fantastic. A real bubbly and friendly personality, honestly couldn’t do enough to help us. Actually made the sale memorable and gave us all the information and advice we could need. Would definitely recommend this store. And the sofa was such a good deal. Cant wait for delivery.
February 19, 2026
Reply from DFS Furniture - Luton
Good afternoon Cass,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
The service was quick and professional
February 20, 2026
Reply from DFS Furniture - Luton
Good morning Margaret,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Luton
Good morning,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Luton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Luton
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
There was honest and very helpful.
February 17, 2026
Reply from DFS Furniture - Luton
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Joe the sales assistant …
Joe the sales assistant was knowledgeable about th products that I bought, 2 sofa's lamp table, dinning table and 2 chairs and sold me the appropriate insurance without being pushey.
February 16, 2026
Reply from DFS Furniture - Luton
We appreciate you sharing your experience. We're happy to hear that our team member was knowledgeable and provided the appropriate insurance without being pushy.
Kind Regards,
Vanessa
DFS Customer Support
I came in with a family member
I came in with a family member, we were left to browse for a few moments. The staff seemed to pop up from nowhere as we needed them. Polite friendly and informative service. Most impressed that the sofa I ordered will be delivered in 2 weeks.
February 10, 2026
Reply from DFS Furniture - Luton
We appreciate you sharing your experience. We're happy you were able to browse comfortably and found our team helpful and informative. We're glad your sofa will be delivered quickly. Thanks for your positive feedback!
Kind Regards,
Vanessa
DFS Customer Support
Very good customer service
Very good customer service. We are well accommodated. The place and location are easy to find.
February 10, 2026
Reply from DFS Furniture - Luton
We're happy to hear that you received very good customer service and found our place and location easy to find. We appreciate your positive feedback!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Luton
Good Morning Shiva,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Tan was very helpful and knowledgeable…
Tan was very helpful and knowledgeable in helping us make our purchase. He wasn't pushy, a very relaxed experience.
February 7, 2026
Reply from DFS Furniture - Luton
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Made us feel relaxed and no pressure to…
Made us feel relaxed and no pressure to buy
February 3, 2026
Reply from DFS Furniture - Luton
We appreciate you sharing your feedback with us. We are so glad that you felt relaxed and experienced no pressure to buy from us.
Kind Regards,
Vanessa
DFS Customer Support
It was an amazing experience
February 3, 2026
Reply from DFS Furniture - Luton
Good afternoon,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Ordering online was really easy
Ordering online was really easy. I also went to my local store to look at the chair to make sure sure it was right for me. The staff were friendly and helpful.
DFS Chaul End Lane Luton thanks
January 28, 2026
Reply from DFS Furniture - Luton
Good afternoon Vals,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Luton
We're happy to hear that our sales person was efficient. We appreciate your feedback and your time.
Kind regards,
Vanessa
DFS Customer Support
Amazing Service!
Very helpful staff, Joseph was 10/10. Explained the payment plan wonderfully!
February 2, 2026
Reply from DFS Furniture - Luton
We appreciate you taking the time to leave us this fantastic review! We're so happy to hear our staff were helpful and explained everything well.
Kind Regards.
Vanessa
DFS Customer Support
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