Joseph from the Hatters Way store in Luton was very professional. He talked us through how to take care of the sofa and went through all the relevant terms and conditions regarding our payment plan w... See more
Company replied
Location
Switch locationUnit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD Luton, GB
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Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas. I honestly can't reco... See more
Company replied
The store manager, FAHIMA, was a great person, and I was really happy with how he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the bed... See more
Company replied
Recently bought a sofa from the Luton branch and had such a friendly and helpful reception. Henna our sales lady, was just fantastic. A real bubbly and friendly personality, honestly couldn’t do enoug... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, United Kingdom
- 0333 999 9821
4.9
Excellent
2K reviews
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Large range of products
Large range of products, nice quality and design. Friendly staff and very supportive.
July 30, 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
No pressure.
We were able to walk around without staff following. Relaxed browsing makes it a better experience.
Customer service was very good when needed.
July 28, 2026
Reply from DFS Furniture - Luton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very relaxed atmosphere in the store
Very relaxed atmosphere in the store. No pressure from sales advisors. When I’d decided what I wanted it was all explained to me and the guy even went over things twice just to make sure I understood
July 25, 2026
Reply from DFS Furniture - Luton
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great customer service from Joseph
Great customer service from Joseph. He was very helpful, friendly and explained everything nicely.
July 25, 2026
Reply from DFS Furniture - Luton
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Patrick was very helpful and patience
July 24, 2026
Reply from DFS Furniture - Luton
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Very pleased with our visit to dfs…
Very pleased with our visit to dfs .Patrick was very helpful and was a very nice man. No problems ordering our new settee.
July 21, 2026
Reply from DFS Furniture - Luton
Hello Robert,
Thanks for your lovely feedback, we’re glad to hear Patrick met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Luton
Hello Marlene,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Luton
Hello Mr & Mrs Louden,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Really helpful staff
Really helpful staff, polite and friendly, helped keep my kids entertained. Quick efficient service.
July 19, 2026
Reply from DFS Furniture - Luton
Hello Ben,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
The store manager
The store manager, FAHIMA, was a great person, and I was really happy with how he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the beds and explaining everything clearly. We were able to book the bed within 30 minutes of talking with him and close the deal.
July 17, 2026
Reply from DFS Furniture - Luton
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great
Didn’t hassle us like so many other furniture shops. But there when you needed with great knowledge of the products and dimensions etc.
July 19, 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Excellent service from Fahima
Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas.
I honestly can't recommend her enough. She is the perfect example of a highly skilled employee who is exceptional at what she does. Her knowledge, professionalism, and friendly approach made the whole experience seamless.
Thank you again, Fahima. I can't thank or recommend you highly enough!
July 18, 2026
Reply from DFS Furniture - Luton
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Good purchasing experience. Staff very helpful and I never felt…
Staff very helpful and I never felt under pressure to purchase. They explained all the options and were friendly.
July 14, 2026
Reply from DFS Furniture - Luton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Husband and I went in on Sunday to take…
Husband and I went in on Sunday to take a look at what we wanted for my Mum and Dad … we went away happy as saw exactly what we wanted
July 14, 2026
Reply from DFS Furniture - Luton
Hello Alison,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Excellent serviceHighly recommended / Amazing service"
Excellent service! The staff was very respectful and professional. They gave me all the time I needed to think without any pressure or annoyance. I felt very comfortable dealing with them."
July 8, 2026
Reply from DFS Furniture - Luton
Hello Ali,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
I think having to pay £129 to have a…
I think having to pay £129 to have a sofa delivered is criminal. We have no choice in the matter of it being delivered and assembled
July 9, 2026
Reply from DFS Furniture - Luton
Hello Rudy,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Kind regards,
Lia
DFS Customer Support
Helpful assistant.
July 9, 2026
Reply from DFS Furniture - Luton
Hello Beryl,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Luton
Hello Edward,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great service
Walked into store to purchase a set of dining chairs. The staff were friendly and helpful. Tried to address my concerns. Process was smooth. Happy with service.
July 6, 2026
Reply from DFS Furniture - Luton
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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