Today I was vist DFS luton branch Mr George served me with smiles 😃 and lots of information and he was very kind even hi served my kids with hot chocolate 5 star customer service Thankx Mr George
Company replied
Location
Switch locationUnit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD Luton, GB
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See what reviewers are saying
Joseph from the Hatters Way store in Luton was very professional. He talked us through how to take care of the sofa and went through all the relevant terms and conditions regarding our payment plan w... See more
Company replied
Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas. I honestly can't reco... See more
Company replied
The store manager, FAHIMA, was a great person, and I was really happy with how he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the bed... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, United Kingdom
- 0333 999 9821
4.9
Excellent
2K reviews
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felt comfortable visiting the store
felt comfortable visiting the store. Help was offered immediatly but the assistant left us to it when we said we were just looking which we were grateful for as we really do not like pushy assistants. They however were on hand immediatly when we needed advice. Very helpful, informative and we did purchase a very nice chair
March 25, 2026
Reply from DFS Furniture - Luton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
The sailsman helped us all the way.
March 25, 2026
Reply from DFS Furniture - Luton
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Felt ar ease the assistant was very…
Felt ar ease the assistant was very knowledgeable and friendly
March 24, 2026
Reply from DFS Furniture - Luton
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Luton
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver.
Kind Regards,
Vanessa
DFS Customer Support
Joseph was welcoming and informed me of…
Joseph was welcoming and informed me of benefits available at a small additional fee.
March 23, 2026
Reply from DFS Furniture - Luton
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The sales lady was excellent and…
The sales lady was excellent and extremely knowledgeable in the business and understanding of the customer service aspect and she was very helpful
March 15, 2026
Reply from DFS Furniture - Luton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
I had a wonderful experience I was…
I had a wonderful experience I was dealt with such care and attention to what I wanted and needed by the lovely Henna af the Luton branch she was amazing.
March 14, 2026
Reply from DFS Furniture - Luton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Luton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Really nice staff and prices
March 3, 2026
Reply from DFS Furniture - Luton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great service
We dealt with Henna, who was a delight and answered all our questions with warmth and politeness.
March 6, 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for sharing your positive review with us.
Kind Regards,
Holly M
DFS Customer Support
I was greeted well and the staff member…
I was greeted well and the staff member was very helpful.
March 5, 2026
Reply from DFS Furniture - Luton
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Luton
Good morning Petra,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
The man was lovely who helped me
I had a great experience today picking out a brand-new sofa. The man that helped me was so helpful gave me loads of information and was very welcoming. I honestly would give him 10 stars.
March 10, 2026
Reply from DFS Furniture - Luton
Good afternoon Anna,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The salesman really amazing
The salesman , Jo was extremely knowledgeable, friendly and helpful and didn't mind all of our questions that we had and definitely didn't make us feel pressured at any time.
March 9, 2026
Reply from DFS Furniture - Luton
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Joseph the sale advisor 5 *****
Can honestly say Dfs staff were so friendly . Answered all questions . From start to finish . 5 star rating from us . Joseph went through every detail. Highly recommended
March 9, 2026
Reply from DFS Furniture - Luton
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Luton
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Really Helpful without being too pushy.
Really Helpful without being too pushy.
Joe was knowledgeable about the product and the whole experience was a pleasant one
March 8, 2026
Reply from DFS Furniture - Luton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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