We browsed on the Sunday and had a very helpful gent, Rowan who gave us all the information needed and also solutions to space requirements, we went home, measured up, returned the next day and purcha... See more
Company replied
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See what reviewers are saying
5/5 DAVID WAS BRILLIANT. WE VISITED YESTERDAY, WENT BACK HOME TO CHECK MEASUREMENTS. RETURNED TODAY TO PURCHASE 2X SETTEE CONSOLES. ON OUR WAY IN SPOTTED A SIDE TABLE FOR A LAMP, GOT ANOTHER £30 OFF... See more
Company replied
Thankyou so much my 89 year old mum enjoyed James customers services he explained everything to her and they had a laugh expecially when this has been her first time out for 8 weeks as had heart opera... See more
The store was welcoming and left us to browse. When we needed assistance James was immediately available and answered all our questions, including guiding us through the purchase of our new sofa. The... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, ME16 0LP, Maidstone, United Kingdom
- 0333 999 9787
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very helpful pleasant guide me in the…
Very helpful pleasant guide me in the right direction explained quite a lot and it made me want to buy the sofa.
August 29, 2026
Reply from DFS Furniture - Maidstone
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Couldn't have been looked after better…
Couldn't have been looked after better great staff
August 28, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
No pressure sales team
No pressure sales team, informative throughout the whole process and honest and direct with delivery expectations.
August 29, 2026
Reply from DFS Furniture - Maidstone
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Excellent service from Steve
Excellent service from Steve , answered all our questions very knowledgeable concerning fabrics choice
August 29, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Left to browse without constant…
Left to browse without constant interruptions
When we needed help it was available
Friendly staff
August 29, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
The gentlemen that served us today was…
The gentlemen that served us today was fantastic he made me feel so at ease with my order and helped me a lot. Thank you so much
August 28, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
The staff are extremely helpful and…
The staff are extremely helpful and welcoming. Will talk through everything and try to help find the perfect sofa for every budget and need
August 28, 2026
Reply from DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great customer service with no hard sell
August 28, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
We were not pressured while looking…
We were not pressured while looking around, but when we needed help it was quickly available.
August 28, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Lovely atmosphere left alone but people…
Lovely atmosphere left alone but people were always there to help
August 28, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for sharing your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
The cheerful chap called Steve kept me…
The cheerful chap called Steve kept me and the miss entertained and made the process really easy
August 20, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Steve is the man to buy your sofa from
Steve was good to us, he listened to everything we asked for. We choose the sofa, the colour, the material and size all within 40 mins, which is what we wanted. We would definitely return to DFS purely for the customer service.
August 27, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Natasha was great
Natasha was great, a shining example to DFS will definitely use her again.
August 27, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Friendly helpful staff
Friendly helpful staff. Happy to assist but didn’t pester you the moment you walked through the door. Very happy with our experience with ordering our sofa.
August 26, 2026
Reply from DFS Furniture - Maidstone
Hello Kevin,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Maidstone
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Fab service by Steve
August 26, 2026
Reply from DFS Furniture - Maidstone
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
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