We had a great experience at DFS Poole and visited the branch twice before finalising our sofa purchase. On both occasions, we were warmly welcomed by the team, especially Damien. Damien was ab... See more
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Very professional treatment during our purchase. Knowledge was high, all questions answered well. Complete opposite experience than at Bristol branch where Salespeople was so poor we left the store w... See more
Company replied
It was a good experience. No pressure or time constraints. We were offered coffee. Julian was very informative and friendly and made our visit very pleasant. Very knowledgeable. Would definitely... See more
Company replied
From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, orderin... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadstone Way, Unit 1, BH15 3TE, Poole, United Kingdom
- 0333 999 9784
4.9
Excellent
5K reviews
Asks customers to review
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Staff were lovely and provided loads of…
Staff were lovely and provided loads of Advice and support choosing our sofa
Lots of different sofas to choose from.
Very happy with the service I received.
August 22, 2026
5 stars for Damien and DFS!!!
We had a great experience at DFS Poole and visited the branch twice before finalising our sofa purchase. On both occasions, we were warmly welcomed by the team, especially Damien.
Damien was absolutely amazing, incredibly kind, professional and genuinely helpful. He took the time to understand what we were looking for, guided us through all the options clearly, and explained everything thoroughly without ever making us feel rushed or pressured.
He was also extremely helpful when it came to processing our order and, importantly, gave us plenty of time to make our decision. His patience, knowledge and customer service made the whole experience so much easier and more enjoyable.
A huge thank you to Damien for going above and beyond. He is a real credit to the DFS team, and we really appreciated all his help. Excellent customer service from start to finish! ⭐⭐⭐⭐⭐
August 22, 2026
Every thing was perfect👌
Every thing was perfect, Julian explained everything. Gave us great advice on the sofa we have purchased, what a smashing chap he is 👍 10/10
August 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It was a good experience.
It was a good experience.
No pressure or time constraints. We were offered coffee.
Julian was very informative and friendly and made our visit very pleasant.
Very knowledgeable. Would definitely recommend DFS Poole.
August 21, 2026
Reply from DFS Furniture - Poole
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very helpful and friendly staff
Very helpful and friendly staff , in particular Kayleigh
Items Made in England
August 20, 2026
Reply from DFS Furniture - Poole
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
really helpful and knowledgeable
really helpful and knowledgeable, fully explained the different options available.
August 20, 2026
Reply from DFS Furniture - Poole
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
No hassle to buy which is always a nice thing
We already have our sofas from you so just needed a chair to go with it.
Thank you Layla for your patience
August 18, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very professional treatment during our…
Very professional treatment during our purchase. Knowledge was high, all questions answered well.
Complete opposite experience than at Bristol branch where Salespeople was so poor we left the store without buying
August 11, 2026
Reply from DFS Furniture - Poole
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
We were looked after very well with all…
We were looked after very well with all the assistance we needed and a very friendly atmosphere.
August 16, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
We previously went into Poole store…
We previously went into Poole store last Sunday and found sofa we liked and Sebastian came over and showed us and gave us good information on it so we went home to measure up and came back today and we wanted Sebastian to serve us as we were happy with his sevice and politeness last week waited about 10 mins as was with another customer,I work in retail and would like to say he gave fantastic advice and service to us x
August 16, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Excellent service
We received excellent service and very professional at the Poole branch
August 16, 2026
Reply from DFS Furniture - Poole
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Staff were professional
Staff were professional, friendly and extremely polite. No sales pressure just lovely customer service.
August 16, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Great service from Layala.
The Sales assistant Layala,made everything so relaxing and easy, she guided us through the sofabeds which made life so much less complex. We were left to choose & we did. On Her return the purchase process was made very easy. A credit to your store.
August 16, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Poole
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Firstly the sales assistant Kayleigh…
Firstly the sales assistant Kayleigh was absolutely lovely and helpful. We had previously decided what sofa we were purchasing and had also had assistance from Hannah on a previous visit. The experience was badly let down by wifi issues within the Poole store. Completing the order on their systems was nothing short of painful and had we not needed to order our fabric choice in-store we would have definitely not waited. The order was still not complete when we finally left an hour later than we should have done. Kayleigh did track it and kept us informed via email and it has now completed. This was a big negative to what should have been a straightforward transaction.
August 13, 2026
Unprompted review
Reply from DFS Furniture - Poole
Good Afternoon,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind Regards,
Jordan
DFS Customer Support
The lady that helped us was very…
The lady that helped us was very helpful and very clear
August 14, 2026
Reply from DFS Furniture - Poole
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Poole
Hello Lester,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Seamless, fast and no hassle.
On entering the store we wasn’t ambushed left to look around for a bit. Then we were approached by Damian..( I might have his name wrong as I’m useless) 🤦🏼♀️ young guy with a short hair cut and a horse shoe ring.
He was lovely, helpful and not pushy at all. When we decided on a sofa he explained everything and what things cost, meant etc Great salesman 10/10
I really hope I got your name right.
Thank you for a seamless experience.
August 6, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
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