Had a great experience at DFS, I dealt with Aga, who was absolutely brilliant and super friendly. I was looking for something fairly specific with minimal delivery time, which Aga found while spendin... See more
Company replied
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The staff welcomed us when we came in, directed us to the right section and then left us alone so we could look round and find something we liked. When we had questions they were there to answer them... See more
Company replied
Not pressures or hassled, asked a lot of questions about size options colours and delivery times. Aga was very helpful and happy to give us information on a few options. Before we went away and the... See more
Company replied
Olga was very attentive, asked us lots of questions based on our space available etc. she showed us different options with different sizes that would fit our room and helped us decide on the best sofa... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
3 Forbury Road, RG1 3JH, Reading, United Kingdom
- 0333 999 9774
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Servive and knowledge
Choose a sunday morning because thought it would be quiet .
a few people looking around a sales person approached us and asked if we needed help.
Told them our requirements and was taken to be shown a selection of sofas .
Very polite and good knowledge of sofas.very quick at getting delivery time and full price with extras .
Mr R Greetham
July 26, 2026
Reply from DFS Furniture - Reading
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Reading
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Great customer service, quick efficient and also not being pushy in selling you something you don’t want 😀
July 26, 2026
Reply from DFS Furniture - Reading
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very friendly staff
Very friendly staff, lots of options, reasonable prices. I was listened to, felt comfortable and found my ideal recliner.
July 25, 2026
Reply from DFS Furniture - Reading
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Staff were very friendly
Staff were very friendly. Able to answer all my questions. Knowledgeable about the products. Patience and explained any queries I had. Very good service
July 25, 2026
Reply from DFS Furniture - Reading
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great experience
Great experience, wide range of products, very helpful staff especially Aga, amazing lady highly professional capable of offering advice without pressuring the client 😁👍 thank you lovely Aga for your help today
July 25, 2026
Reply from DFS Furniture - Reading
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Aga.
Kind Regards,
Jordan
DFS Customer Support
The service I had todsy was excellent…
The service I had todsy was excellent very helpful and the lady helped me by showing my options that were available,and choices and helped me with any questions I had .
July 25, 2026
Reply from DFS Furniture - Reading
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Great staff
Everything was great staff were very knowledgeable and friendly, a very enjoyable experience
July 24, 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Exceptional customer service
Great sofa selection and exceptional service. Aga was brilliant — knowledgeable, patient, and very polite during my first visit. Both Aga and Stephen took the time to answer every question and made ordering easy and enjoyable. A thoroughly positive experience, and I’ll definitely return.
July 23, 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
John was helpful and very knowledgeable
John was very helpful about the different sofas, helped us with colour and textures. When we chose which one he showed us the features then told us about the care scheme. We then went through the credit over 4years.
July 23, 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Good service from Reading DFS store
John was very helpful following our visit to the Reading store. We chose four items from the Layla range. We discussed delivery, finance, material and extended warranty and placed an order for delivery during October.
July 23, 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
We popped into dfs reading to get our…
We popped into dfs reading to get our new sofa. We had an excellent experience, the sales man was great.
July 21, 2026
Reply from DFS Furniture - Reading
Hello Christian,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I can't fault the service of the…
I can't fault the service of the Reading Showroom, John wasn't pushy and knew his products
July 21, 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great experience at the Reading store
We visited the reading store today,the welcome was great,not to pushy as we looked at the sofas,he showed us a number of sofas he was very knowledgeable,we chose one and the whole process was very easy,explaining everything very well
July 21, 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Buying a new sofa
Very welcoming and helpful in all aspects.
Gave us time to make sure of purchase.
No rush all.
July 21, 2026
Reply from DFS Furniture - Reading
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Salesman very helpful
Salesman very helpful. Explained the payments clearly.
Felt comfortable with him .
July 20, 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service
Excellent customer service by John who made us feel comfortable and was very knowledgeable. He gave great advice and went out of his way to be helpful. Thank you!
July 20, 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated.
Kind regards,
Holly M
DFS Customer Support
Purchasing a new sofa
Jonathan in the Reading Branch offered fantastic service.
He was friendly, informative and helpful.
He is a very valuable asset to your company.
July 19, 2026
Reply from DFS Furniture - Reading
Hello Melanie,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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