It was lovely to walk round the beautiful store without being hassled by over eager sales staff. Clean, well lit store with a great range of furniture and prices. The sales lady when I approached her... See more
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Great experience, choosing and buying sofas at DFS. From walking in the store, the atmosphere was welcoming, air conditioning making it feel comfortable, great lighting and clean, clear to browse... See more
Company replied
Faisal khan helped us with our purchase from Romford branch. He was so informative and professional explaining everything we needed to know. We would like to thank him for a friendly professional expe... See more
Company replied
We were met by an extremely courteous salesman who explained the information on the sofas we were interested in, and we were happy to purchase from him after we decided on our choice. Thanks Faisal... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Colchester Road, Unit 4,Gallows Corner, RM3 0AD, Romford, United Kingdom
- 0333 999 9796
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent customer service by Mr Adil…
Excellent customer service by Mr Adil at the store !
July 26, 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service from our sales person…
Great service from our sales person Faye. She was patient and explained everything so well. I'm general a great experience in store, good selection.
July 26, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Romford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very quick with polite and valuable and…
Very quick with polite and valuable and informative advice and sale process Adil
July 24, 2026
Reply from DFS Furniture - Romford
Hello Anil,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great service from Mohammed
Great service from Mohammed. Clearly knew what we were after. Well done.
July 23, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
We were asked our requirements and left…
We were asked our requirements and left aloo e without any pressure selling
July 23, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The customer service that serves us was…
The customer service that serves us was very helpful and nice, he told us we needed to hear. He was brilliant.
July 21, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great service
Great service. We were greeted as we went into the store but left to look round on our own, so felt no pressure. Once we had decided what we wanted everything was explained clearly. It was the manager who spoke with us , he was friendly and helpful.
This was at the Romford store and we would highly recommend going there.
July 20, 2026
Reply from DFS Furniture - Romford
Hello Debs,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Khan was very efficient and explained…
Khan was very efficient and explained everything in detail.
July 19, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
New Sofa
Very easy ordering our new sofa, Fasil Karn explained everything and went through the details of ordering and the finance as well.
July 19, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great customer service
Very well looked after by Mohammed and Adil, particularly Mohammed who was very friendly and helpful in going through the process of buying our new sofa, which we’re very much looking forward to having.
July 18, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful
Very helpful, not pushy and this is the third time weve ordered from this store
July 17, 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
The store at Gallows Corner was…
The store at Gallows Corner was immaculate spotlessly clean very well displayed goods and the staff was very welcoming very knowledgeable and giving good advice didn’t feel rushed into making a purchase the salesman Khan was second to none on explaining everything to us about the two seater recliner sofa and the payment options very thorough and informative also Faye the manager was excellent overall we had a very pleasant shopping for furniture experience
July 17, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Romford
Hello Kerry,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great sofa selection and staff
Really friendly, helpful, and knowledgeable staff. Great store with wide selection of sofas, attractively laid out. Easy and plentiful parking with 4 hours free parking.
July 13, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service
July 12, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Mohammed provided excellent service…
Mohammed provided excellent service from start to finish. He was professional, friendly, and attentive to every detail. I would recommend DFS.
July 11, 2026
Reply from DFS Furniture - Romford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Romford
Hello Mr Godo,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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