Great experience, choosing and buying sofas at DFS. From walking in the store, the atmosphere was welcoming, air conditioning making it feel comfortable, great lighting and clean, clear to browse... See more
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Faisal khan helped us with our purchase from Romford branch. He was so informative and professional explaining everything we needed to know. We would like to thank him for a friendly professional expe... See more
Company replied
Very helpful assistant, explained everything fully couldn’t be happier, the quality of my chosen furniture looks great, a big thumbs up from me 👍👍
Company replied
We were met by an extremely courteous salesman who explained the information on the sofas we were interested in, and we were happy to purchase from him after we decided on our choice. Thanks Faisal... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Colchester Road, Unit 4,Gallows Corner, RM3 0AD, Romford, United Kingdom
- 0333 999 9796
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Mohamed was very helpful and…
Mohamed was very helpful and knowledgeable. He provide all the information I needed, all credit to him.
He has very good customer service skill and did not rush me or pressure me into anything I was not sure with. He provided me with all the information to allow me to make an informed decision. Well done Mohamed and DFS for employing Mohamed.
June 13, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Romford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Romford
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
Above and beyond
Mohammed at DFS was absolutely brilliant. He was very friendly and helpful, took the time to explain everything clearly, and made sure we were confident with our choice of furniture. He double-checked our order and really went above and beyond with his service. Highly recommend!
June 15, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
My experience @DFS was great
My experience @DFS was great
The person that served me was wonderful person
I’m so grateful
June 16, 2026
Reply from DFS Furniture - Romford
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Great help from mr khan nice guy very…
Great help from mr khan nice guy very friendly and helpful
June 12, 2026
Reply from DFS Furniture - Romford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great experience and easy to choose lot…
Great experience and easy to choose lot of choice
June 8, 2026
Reply from DFS Furniture - Romford
Hello Saba,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We found quality and choice of…
We found quality and choice of merchandise really great. Our young salesman Mohamed was extremely helpful and willing to assist with any information that we requested. Enjoyed buying our furniture.
June 9, 2026
Reply from DFS Furniture - Romford
Hello Delyse,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Member of staff (Faisal Khan) was very…
Member of staff (Faisal Khan) was very helpful and knowledgeable.
June 7, 2026
Reply from DFS Furniture - Romford
Hello Patricia,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Faisal was super, very welcoming
Faisal was very good, he greeted us and asked questioned about what we were looking for, he was very attentive. He was welcoming gave us coffee, and showed us all of the different ranges, he really helped us find what we were looking for and he advised on fabrics and styles. Excellent experience, Faisal made it such a good experience and he was very knowledgable and extremely helpful.
June 6, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Muhammad was very helpful
Muhammad was very helpful, without being pushy. He seemed very knowledgeable about the different manufacturers. He had a very pleasant manner which prompted us to seek him out on our second visit.
June 6, 2026
Reply from DFS Furniture - Romford
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Crap shop don't recommend it
December 26, 2025
Reply from DFS Furniture - Romford
Good morning Paula,
Thank you for taking the time to share your feedback, we are very sorry to learn your overall experience with DFS has not been a positive one. We're unsure about the issues you have experienced in particular so if there is anything further we can assist you with please do get back in contact. Apologies again.
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service the sales ladies Shaz was very informative and extremely helpful
June 5, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Very helpful in store fully explained…
Very helpful in store fully explained the sofa we purchased and how to maintain it, the purchase process was excellent
June 4, 2026
Reply from DFS Furniture - Romford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Don’t trust what they say in store
Very very unhappy as should be getting our sofa this Friday 5/6/26 book a day of work got rid of our old sofa’s today 3/6/26 now got a call saying there’s no stock even though it says in store delivery in 7 days what a load of rubbish. Annoyed is an understatement. 😡😡😡
BUT in store they was lovely so not there fault.
Still waiting for my sofa NOT happy. Sitting on the floor and beach chairs aren’t good.
16/06/26
May 18, 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture and lack of communication. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
I have taken a look into the order and can see you have been contacted by DFS to discuss this further and please be rest assured we will get this delivered to you as soon as possible.
Again please accept our sincerest apologies for any delays that have occurred.
Kind Regards,
Lorraine A
DFS Central Customer Support
We were left to browse in the store…
We were left to browse in the store without being approached or pressured by sales staff, when we needed help they were on hand to offer assistance
June 2, 2026
Reply from DFS Furniture - Romford
Hello Margaret,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent Service
Excellent Service. Sales team were extremely helpful and patient with us.
May 31, 2026
Reply from DFS Furniture - Romford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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