DFS Furniture - South Ruislip Reviews 

3,863
TrustScore 5 out of 5

4.8

Stonefield Way, Victoria Retail Park, HA4 0AJ Ruislip, GB


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Rated 5 out of 5 stars

Really great experience with the sales guy. He had a great unobtrusive style initially but then engaged in a wholly supportive way with our decision making process and the three people in our team of... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Sofia from the South Ruislip branch when buying a new sofa for our daughter. Sofia explained all options available to us, made us coffee whilst we deliberated the options and su... See more

Company replied

Rated 5 out of 5 stars

Mitesh who looked after us was brilliant showed us the range of sofas until we bought one to our liking. Mitesh was a delightful sales rep and had a great bubbly character.

Company replied

Rated 5 out of 5 stars

We found the perfect sofa for us from DFS Ruislip. We knew straight away that this was the one that met all our needs however we were still curious about various aspects of the design/features. This i... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Stonefield Way, Victoria Retail Park, HA4 0AJ, Ruislip, United Kingdom

  • 0333 999 9776

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,863)

101,274 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We found the sofa we wanted and it was…

We found the sofa we wanted and it was available for quick delivery .
Customer service advisor venu was kind and helpful.

August 22, 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

Thank you for sharing your great review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great

Smooth process

August 23, 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Manish spend a lot of time with us…

Manish spend a lot of time with us showing the best sofas to suit our needs.

August 22, 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

This is my second time going back to…

This is my second time going back to DFS, Ruislip ,very helpful staffs. Pleased with the service.

August 21, 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

Thank you for sharing your lovely review with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Really great experience with the sales…

Really great experience with the sales guy. He had a great unobtrusive style initially but then engaged in a wholly supportive way with our decision making process and the three people in our team of decision makers! Well done Eamonn!

August 22, 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Efficient as always

Efficient as always! Made the whole process a pleasure. That’s why we always go back to them at South Ruislip

August 21, 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, clear, helpful but not pushy. Mitesh was incredibly friendly and polite. Outstanding knowledge of the product.

August 20, 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Good Afternoon,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Quick and easy transaction

Quick and easy transaction - highly recommend over trying online as you are more likely to be accepted for finance.

August 11, 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Good Afternoon,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Dfs is very famous name as well as the…

Dfs is very famous name as well as the quality is good as well . I have visit two different store was looking good sofa seats at last I found it. The only thing i would hi lighted that most of sofa set not in stoke and if you order you will have to wait 12 weeks which is a long time that’s the only thing I didn't like.

August 10, 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We have been very pleased with your…

We have been very pleased with your team,they are very polite and helpful

August 8, 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Good Morning,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

I have brought 2x 2seater sofas it was…

I have brought 2x 2seater sofas it was the end of the day and the two gentlemen were amazing. I then back in to buy a nice coffee table and the gentlemen and lady was also very good .the man on the second visit was very good at his job .he was great with colors and detail .he sold me two burnt orange cushions that I was looking for to make my grey sofa pop with color.thank you so much .

August 9, 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very polite and helpful

Very polite and helpful. Helped us to choose the right sofa of our choice.

August 8, 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

Thank you for your lovely review.

Kind Regards,
Holly M
DFS Customer Support

Rated 1 out of 5 stars

I don’t want

I don’t want

August 13, 2026
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Reply from DFS Furniture - South Ruislip

Good morning Abdulkareem,

Thank you for your feedback. As there hasn’t been much information provided about your order in your review we are unsure of the issue you have experienced. If you would like to contact our Customer Service Team one of our advisers will be more than happy to assist you. Please contact them on 0333 9999 777 and choose option 4.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great choices in store &


Great choices in store &

Jason,
the Store assistant was very helpful

August 16, 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello Richard,

Great review, thanks for sharing!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Polite and very helpful

Polite and very helpful

August 15, 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

Thank you for your lovely review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We went to Ruislip dfs store and staff…

We went to Ruislip dfs store and staff was lovely. The lady herself approach us and gave us suggestions and advice what is best for us to buy. She was very helpful. Got a good deal!!! We are happy with our purchase.

July 18, 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

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