DFS Furniture - Stirling Reviews 

4,712
TrustScore 5 out of 5

4.9

Muirton Road, springkerse retail park, FK7 7TL Stirling, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We visited the Stirling store and were greeted by Georgia, who was absolutely brilliant. She helped us find exactly what we were looking for and made the whole experience really easy. Georgia was fr... See more

Company replied

Rated 5 out of 5 stars

We bought a corner sofa full of gadgets in the Stirling branch looked after by Heather. She was brilliant. We looked so many options and took 1.5 hours to eventually decide and commit. Thanks Heather... See more

Company replied

Rated 5 out of 5 stars

Excellent service at Stirling, Springkerse store. Very knowledgeable salesperson, knew many of the dimensions and options off hand. Took us though the sales and delivery processes quickly but clearl... See more

Company replied

Rated 5 out of 5 stars

I can't find the girls name anywhere who helped us in Stirling store but she had light hair with glasses and tattoos, she was absolutely great with helping me and my partner get all the information we... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Muirton Road, springkerse retail park, FK7 7TL, Stirling, United Kingdom

  • 0333 999 9839

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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4.9

All reviews

(4,712)

98,020 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great help from Georgia who sorted…

Great help from Georgia who sorted everything for us and made it so easy to buy our new sofa.

July 13, 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Quick & Easy

Quick & easy process from start to finish! Staff made purchase simple with no pressure for a sale!

July 12, 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

Thank you for sharing your kind review with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Alisha at DFS in Stirling was lovely

Alisha at DFS in Stirling was lovely. Helpful and knowledgeable. Alisha gave me time to look around and was able to answer any questions without me feeling pressured to buy.

July 12, 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We bought a corner sofa full of gadgets…

We bought a corner sofa full of gadgets in the Stirling branch looked after by Heather. She was brilliant. We looked so many options and took 1.5 hours to eventually decide and commit. Thanks Heather We really appreciated your patience

July 5, 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

No pressure sales

No pressure sales, genuine, friendly staff.

July 11, 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

Thank you for your 5 star review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great experience

I can't find the girls name anywhere who helped us in Stirling store but she had light hair with glasses and tattoos, she was absolutely great with helping me and my partner get all the information we needed on the couch we ended up purchasing, she made us feel at ease and not like we were making a £2000+ order! She is a credit to your team.

July 5, 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service, salesman was very helpful and explained about colours and fabrics and how to help with a spillage on cloth material also he was easy to talk to and answered all my questions confidently. Ten out of ten for service

July 11, 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

staff really helpful !

staff really helpful !

July 10, 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello Lisa,

Thanks for sharing your lovely review!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with
Nothing was an issue
Very helpful

July 10, 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello David,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Our sales assistant was extremely…

Our sales assistant was extremely knowledgeable on products and helpful.

June 29, 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello Aileen,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. The young man that dealt with my order (Rory, hope I’ve spelled that correct) was polite, friendly, chatty and very informative.

July 7, 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Heather was very informative and…

Heather was very informative and helpful when we had some questions it was clearly explained to us the options . Heather then took us through the ordering process quickly but keeping us infuriates along the way of all the options and answered all our questions

July 6, 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

Thank you for your kind review. We are so happy that you enjoyed your experience with Heather in store. We hope you love your furniture when it arrives in your home.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We have just purchased a new couch from…

We have just purchased a new couch from your Stirling store. We had the pleasure of dealing with Georgia. She was very polite and knowledgeable on all products within the shop. She answered all questions we had without having to check with anyone. Definitely would recommend anyone dealing with Georgia if you are looking for any furniture.

July 6, 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Georgia met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Thank you for your help in picking and…

Thank you for your help in picking and purchasing my first sofa! Really happy with the whole experience.

July 6, 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Service was great

Service was great, staff were very helpful. Listening to what we were looking for and gave us suggestions to fit our theme.

July 5, 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Good Morning,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent service at Stirling Store

Excellent service at Stirling, Springkerse store. Very knowledgeable salesperson, knew many of the dimensions and options off hand.
Took us though the sales and delivery processes quickly but clearly and we even got a great deal on a couple of add on items.
We bought our last sofa from DFS 17 years ago so hopefully the new ones last just as long.

July 5, 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great and easy experience from start to successful finish

Georgia who was helping us was excellent. Really friendly and knowledgeable. Listened to what we said and wanted and found the best way to accommodate us. Great and easy experience from start to successful finish.

July 5, 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

We visited the Stirling store and were…

We visited the Stirling store and were greeted by Georgia, who was absolutely brilliant. She helped us find exactly what we were looking for and made the whole experience really easy. Georgia was friendly, knowledgeable, and happy to answer all our questions without making us feel rushed. She was genuinely lovely to deal with and made us feel really welcome. Fantastic customer service from start to finish. Thanks again Georgia!

July 4, 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

Great customer service staff was friendly and polite didn’t pester or annoy us when trying to have a proper look but made sure they were at hand with any questions or advice when needed

July 4, 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review.

Kind regards
Holly M
DFS Customer Support

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