We visited the Stirling store and were greeted by Georgia, who was absolutely brilliant. She helped us find exactly what we were looking for and made the whole experience really easy. Georgia was fr... See more
Company replied
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We visited the Stirling store and were greeted by Georgia, who was absolutely brilliant. She helped us find exactly what we were looking for and made the whole experience really easy. Georgia was fr... See more
Company replied
We bought a corner sofa full of gadgets in the Stirling branch looked after by Heather. She was brilliant. We looked so many options and took 1.5 hours to eventually decide and commit. Thanks Heather... See more
Company replied
Excellent service at Stirling, Springkerse store. Very knowledgeable salesperson, knew many of the dimensions and options off hand. Took us though the sales and delivery processes quickly but clearl... See more
Company replied
I can't find the girls name anywhere who helped us in Stirling store but she had light hair with glasses and tattoos, she was absolutely great with helping me and my partner get all the information we... See more
Company replied
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
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Muirton Road, springkerse retail park, FK7 7TL, Stirling, United Kingdom
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Great help from Georgia who sorted everything for us and made it so easy to buy our new sofa.

Reply from DFS Furniture - Stirling
Quick & easy process from start to finish! Staff made purchase simple with no pressure for a sale!

Reply from DFS Furniture - Stirling
Alisha at DFS in Stirling was lovely. Helpful and knowledgeable. Alisha gave me time to look around and was able to answer any questions without me feeling pressured to buy.

Reply from DFS Furniture - Stirling
We bought a corner sofa full of gadgets in the Stirling branch looked after by Heather. She was brilliant. We looked so many options and took 1.5 hours to eventually decide and commit. Thanks Heather We really appreciated your patience

Reply from DFS Furniture - Stirling

Reply from DFS Furniture - Stirling
I can't find the girls name anywhere who helped us in Stirling store but she had light hair with glasses and tattoos, she was absolutely great with helping me and my partner get all the information we needed on the couch we ended up purchasing, she made us feel at ease and not like we were making a £2000+ order! She is a credit to your team.

Reply from DFS Furniture - Stirling
Staff friendly and helpful with plenty information

Reply from DFS Furniture - Stirling
Excellent service, salesman was very helpful and explained about colours and fabrics and how to help with a spillage on cloth material also he was easy to talk to and answered all my questions confidently. Ten out of ten for service

Reply from DFS Furniture - Stirling

Reply from DFS Furniture - Stirling
Our sales assistant was extremely knowledgeable on products and helpful.

Reply from DFS Furniture - Stirling
Customer service was excellent. The young man that dealt with my order (Rory, hope I’ve spelled that correct) was polite, friendly, chatty and very informative.

Reply from DFS Furniture - Stirling
Heather was very informative and helpful when we had some questions it was clearly explained to us the options . Heather then took us through the ordering process quickly but keeping us infuriates along the way of all the options and answered all our questions

Reply from DFS Furniture - Stirling
We have just purchased a new couch from your Stirling store. We had the pleasure of dealing with Georgia. She was very polite and knowledgeable on all products within the shop. She answered all questions we had without having to check with anyone. Definitely would recommend anyone dealing with Georgia if you are looking for any furniture.

Reply from DFS Furniture - Stirling
Thank you for your help in picking and purchasing my first sofa! Really happy with the whole experience.

Reply from DFS Furniture - Stirling
Service was great, staff were very helpful. Listening to what we were looking for and gave us suggestions to fit our theme.

Reply from DFS Furniture - Stirling
Excellent service at Stirling, Springkerse store. Very knowledgeable salesperson, knew many of the dimensions and options off hand.
Took us though the sales and delivery processes quickly but clearly and we even got a great deal on a couple of add on items.
We bought our last sofa from DFS 17 years ago so hopefully the new ones last just as long.

Reply from DFS Furniture - Stirling
Georgia who was helping us was excellent. Really friendly and knowledgeable. Listened to what we said and wanted and found the best way to accommodate us. Great and easy experience from start to successful finish.

Reply from DFS Furniture - Stirling
We visited the Stirling store and were greeted by Georgia, who was absolutely brilliant. She helped us find exactly what we were looking for and made the whole experience really easy. Georgia was friendly, knowledgeable, and happy to answer all our questions without making us feel rushed. She was genuinely lovely to deal with and made us feel really welcome. Fantastic customer service from start to finish. Thanks again Georgia!

Reply from DFS Furniture - Stirling
Great customer service staff was friendly and polite didn’t pester or annoy us when trying to have a proper look but made sure they were at hand with any questions or advice when needed

Reply from DFS Furniture - Stirling
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