The staff were very helpful especially Heather who helped me decide which sofa I wanted. She offered myself,son & our friend a coffee. She told me that the sofa arms detached from the sofa i decided... See more
Company replied
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Excellent service from the moment we entered the store until we came out after placing our order. Stephen explained all the options available but did not pressurise us into making a decision that did... See more
Company replied
Bought our Suite today with the help of the lovely Heather. She is an absolute treasure to your company. From start to finish ,just amazing customer service with no pressure to buy. Spent time with u... See more
Company replied
Did not feel rushed or pressured to make a choice but every question I had was answered and information I hadn’t thought of was given to me . A very friendly supportive and well informed sales advi... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Muirton Road, springkerse retail park, FK7 7TL, Stirling, United Kingdom
- 0333 999 9839
4.9
Excellent
5K reviews
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Did not feel rushed or pressured to…
Did not feel rushed or pressured to make a choice but every question I had was answered and information I hadn’t thought of was given to me . A very friendly supportive and well informed sales advisor .
August 31, 2026
Attention to detail warm greeting and…
Attention to detail warm greeting and overall professional throughout.
August 31, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Stirling
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Stirling
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Excellent service.
Excellent service from the moment we entered the store until we came out after placing our order. Stephen explained all the options available but did not pressurise us into making a decision that did not suit us. Would highly recommend for future purchases.
August 30, 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
DFS Stirling
Friendly staff from coming in the door to the sale. No pressure to buy anything. Explained all the options clearly.
August 30, 2026
Reply from DFS Furniture - Stirling
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Stirling
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
The staff were very helpful especially…
The staff were very helpful especially Heather who helped me decide which sofa I wanted. She offered myself,son & our friend a coffee.
She told me that the sofa arms detached from the sofa i decided on, which was great as for getting through my front door. She was very accommodating measuring to make sure. She was very nice & professional& explained everything from start to my delivery of sofas.
August 28, 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Heather was amazing and met our needs…
Heather was amazing and met our needs and made the whole experience perfect for us. Look forward to our new furniture.
August 28, 2026
Reply from DFS Furniture - Stirling
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
10/10 experience went from stressed to…
10/10 experience went from stressed to sound in a matter of minutes thanks to the lovely lassie in the store. 100% recommend as a first time sofa buyer
August 28, 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Stirling
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Our salesman was friendly
Our salesman was friendly, informative and professional. He explained everything about the product we would receive and also the aftercare provided. He spent time with us but was not intrusive and allowed us to take time looking around the store. A very enjoyable visit.
August 26, 2026
Reply from DFS Furniture - Stirling
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Friendly staff
August 27, 2026
Reply from DFS Furniture - Stirling
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Stephen was very helpful in every way…
Stephen was very helpful in every way from making adjustments to the sofa to make it right for the space I have
August 19, 2026
Reply from DFS Furniture - Stirling
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Stephen.
Kind Regards,
Jordan
DFS Customer Support
I had previously purchased my recliner…
I had previously purchased my recliner from you,which I’m very happy with and I was looking to purchase another chair for my lounge and I tried out many sofas there which all were lovely but I finally settled on your Ted Baker range.Stephen your service agent was very helpful and explained all my options to me and the cuddler chair was just the fit for me.
August 25, 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
dfs experience
we had just popped in the dfs store to enquire about a bed we saw online. the lady we spoke with was so welcoming, friendly and very profesional. we decided to place our order for the bed with her. credit to your company
August 25, 2026
Reply from DFS Furniture - Stirling
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
good selection and helpful staff
August 18, 2026
Reply from DFS Furniture - Stirling
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Excellent friendly service
Excellent friendly service
Visited twice and on both occasions staff were helpful and informative without being intrusive.
Purchase was speedy and efficient and hopefully delivery targets will be met.
Great experience highly recommend.
August 24, 2026
Reply from DFS Furniture - Stirling
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Stirling
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
The sales assistant was a pleasure to…
The sales assistant was a pleasure to deal with totally professional and explained everything to us
August 24, 2026
Reply from DFS Furniture - Stirling
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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