Customer service was 2nd to none. We couldn't make our mind up on 2 x 2 seater leather recliners in tan. Advisors were very patient, helpful and gave us excellent advice. We were thrilled to purch... See more
Company replied
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My sales person, Cadence, was great at helping me choose the right sofa and guiding me through the purchase process. She was knowledgeable about the products and options and really friendly, helpful a... See more
Neil at the Sunderland sales office could not have been any more brilliant. He took the time to identify our exact requirements in order to construct a perfect package for us on 2 sofas. He was clear... See more
Company replied
Daniel Bell helped us throughout our purchase. He advised on dimensions, fabrics as we have a dog, different foot stools that could work with the settee, rugs (with a discount), and the aftercare th... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
3 Hylton Grange, SR5 3HR, Sunderland, United Kingdom
- 0333 999 9762
4.9
Excellent
8K reviews
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Lovely choice of furniture
Lovely choice of furniture. Very pleasant helpful staff who were patient and not pushy
September 1, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
We were not under any pressure from…
We were not under any pressure from sales staff but aware they were there to help in anyway. When making actual order everything was explained clearly and any questions we had were answered plainly and professionally.
August 30, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Really helpful staff who were…
Really helpful staff who were knowledgeable about the furniture I wanted to buy, spent ages with me sorting out sizes and what would fit etc would recommend and would visit again
August 31, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Daniel Bell helped us throughout our purchase.
Daniel Bell helped us throughout our purchase. He advised on dimensions, fabrics as we have a dog, different foot stools that could work with the settee, rugs (with a discount), and the aftercare that comes with the settee as well as a settee cleaning kit with different cleaners for certain stains etc...
Great service and knowledge which led us to making the purchase, i havent got the settee yet, but provided there are no issues with that, id happily go and see Daniel again for our next purchase.
September 1, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Daniel.
Kind regards,
Lia
DFS Customer Support
Excellent Service
really happy with service. no staff pressure, and just left to roam around and view, with no pressure from staff, made very welcome from all level of staff ,
Thanks to Louise who dealt whit us From start to finish.
Thank you.
September 1, 2026
Reply from DFS Furniture - Sunderland
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Exceptional Service
Polite, exceptional service this morning. Patient, very well informed KATIE? Plenty of time to answer all of our questions and pleasant throughout.
September 1, 2026
Reply from DFS Furniture - Sunderland
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
We had a super experience at DFS…
We had a super experience at DFS Sunderland. This was made all the more enjoyable by Emma’s fantastic customer service. Her knowledge and engagement were both exceptional. Great experience all round!
August 31, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
The staff were really helpful and…
The staff were really helpful and friendly, discussed everything in detail to ensure we had exactly what we needed. Definitely worth the trip into branch to order in person.
August 31, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very professional
Lee was very friendly & helpful
Really good at his job he made us feel like one of the family plus he had the patience of a saint would definitely recommend going there. Thanks again x
August 22, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thanks for your lovely feedback, we’re glad to hear Lee met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
We were served by Diallo
We were served by Diallo in the Sunderland branch and he was lovely! Very pleasant and friendly. We out in an order.
August 31, 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Diallo.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Sophie was outstanding…
Sophie’s service today was outstanding — warm, welcoming, and genuinely helpful from the moment we arrived. She guided us through colours, recliners, insurances and everything in between with such care. Truly beautiful customer service and an absolute credit to the DFS team - a great customer experience!! ☺️ xx
August 31, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your positive review.
Kind regards,
Holly M
DFS Customer Support
Buying a new 3 piece suit. Lauren made our experience of choosing…
Lauren made our experience of choosing and buying a new sofa set very easy and Informative. The buying process was understandable and very easy to complete.
August 31, 2026
Reply from DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Arrived at store and was met by happy…
Arrived at store and was met by happy smiling faces and a good morning. Very polite staff and none of them following you about which I prefer. We then got some advice from Lauren and decided after thinking about it to choose another sofa from the original one. Her customer service was really good and before long everything was sorted. Dawn and Cadence also were very helpful too with my daughters purchase. All in all, great service.
August 31, 2026
Reply from DFS Furniture - Sunderland
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
A very helpful member of staff.
August 31, 2026
Reply from DFS Furniture - Sunderland
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Customer service was 2nd to none
Customer service was 2nd to none. We couldn't make our mind up on 2 x 2 seater leather recliners in tan.
Advisors were very patient, helpful and gave us excellent advice.
We were thrilled to purchase our new sofas for our new log cabin that we will soon be moving into.
Thankyou soooo much.
Tracey & Doreen Hopps
August 31, 2026
Reply from DFS Furniture - Sunderland
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Neil was brilliant
Neil at the Sunderland sales office could not have been any more brilliant. He took the time to identify our exact requirements in order to construct a perfect package for us on 2 sofas. He was clear and concise when going through all the cover features whilst being friendly and engaging throughout. Our last sofa was from DFS 12 years ago and the level of service coupled with the quality of the product made this an easy decision. Thanks Neil
August 31, 2026
Reply from DFS Furniture - Sunderland
Hello Mark,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Neil.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
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