Barbara was extremely professional and helpful throughout the whole process. She provided all the information clearly, accurately, and reliably, and made sure everything was well explained. The servic... See more
Company replied
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See what reviewers are saying
We had been in the Swansea store on several occasions trying to decide on a new sofa. The staff are always friendly and helpful, even though we were often there near closing times! No pushy sales p... See more
Company replied
The store assistant was very helpful. The sofa I wanted to purchase only available on line. Store assistant referred to another assistant who had worked in different stores and knew of the sofa I wa... See more
Company replied
We had such a lovely experience at DFS Swansea yesterday and wanted to give a special mention to Hannah, who was an absolute pleasure to deal with. She was warm, friendly and really personable, and... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cwrt Llwyn Fedwen, Bush Road, SA6 6HN, Swansea, United Kingdom
- 0333 999 9795
4.9
Excellent
4K reviews
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Reply from DFS Furniture - Swansea
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
David was very helpful and knowledgeable. He explained everything clearly and took time to make sure we understood everything. We would recommend him highly.
June 10, 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Avoid
Ordered a sofa end of November last year, it got delivered the 2nd week of December, by the 27th December the footstools cover had just completely pulled apart. Reported this, took weeks to sort out and was ordered a replacement. Well what I thought was a replacement it’s apparently just a cover, that got lost and am now having to wait 6-8 weeks for another cover to arrive. Extremely unhappy with the service received, don’t follow your consumer rights at all, take weeks to sort anything out, happy to take your money but anything else customer service wise is just an absolutely shambles. I’m nearly 6 months over and still have a faulty footstool.
Also the insurance is just as much a shambles as the company. I’d avoid at all cost and just go elsewhere.
Following the comment… this was reported on the 27th December. Having to wait weeks for a new cover is not convenient at all.
November 28, 2025
Reply from DFS Furniture - Swansea
Good morning,
We are very sorry to hear about your concerns, and we understand how disappointing this experience must be.
After reviewing your order, we can confirm that the furniture was delivered on 07/12/2025, and you contacted us regarding this on 23/04/2026. Following your contact, we arranged a service visit and have ordered the necessary parts for the footstool.
Once we receive the parts, we will send them directly to you and arrange for them to be fitted to the footstool. If you need any further assistance, please contact us at 0333 99 99 777 and we will be happy to help.
Kind Regards,
Vanessa
DFS Customer Support
Nathan was a dream
Nathan was a dream, super helpful and made the process very enjoyable
June 8, 2026
Reply from DFS Furniture - Swansea
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Friendly profesional service
June 8, 2026
Reply from DFS Furniture - Swansea
Hello Linda,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
You do not pounce an your customers
You do not pounce an your customers , I walked out on other stores for this ,when I needed a member of staff they were there and very helpful ,New what they were talking about
June 7, 2026
Reply from DFS Furniture - Swansea
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Knowledgable
Knowledgable, helpful and friendly sales staff, who enhanced the buying experience.
June 6, 2026
Reply from DFS Furniture - Swansea
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
We were able to look around until we…
We were able to look around until we were ready to approach a staff member.
Gillian was very pleasant and helpful
June 6, 2026
Reply from DFS Furniture - Swansea
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
David was very helpful and very polite…
David was very helpful and very polite no selling pressure a wonderful experience
June 6, 2026
Reply from DFS Furniture - Swansea
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Swansea
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Good salesman answered questions and…
Good salesman answered questions and provided information
June 4, 2026
Reply from DFS Furniture - Swansea
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The staff were polite
The staff were polite, knew the job and were helpful, also the services was top notch. The customer service is readily accesible
May 25, 2026
Reply from DFS Furniture - Swansea
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
My DFS experience
The sales advisor was very friendly and explained every step and detailed all the process in terminology that I understood.
The payment plan was set up to my requirements and the whole process made me feel at ease. I would highly recommend this company if you are looking fur a new sofa.
May 31, 2026
Reply from DFS Furniture - Swansea
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Fast efficient service no hard sell or…
Fast efficient service no hard sell or pushed into buying anything extra
April 15, 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Great service by Meryl at Swansea
Great service by Meryl at Swansea . First class and very pleased with our purchase today. Explained everything in detail. Looking forward to our new suite .
May 25, 2026
Reply from DFS Furniture - Swansea
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
It was great visiting the store today
It was great visiting the store today. I really loved that they don’t jump on you the minute you walk in the door. Hannah was really lovely & knew what she was talking about .
May 23, 2026
Reply from DFS Furniture - Swansea
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The gentleman who helped us at the…
The gentleman who helped us at the Swansea Branch was amazing explained everything and wasn’t pushy with any extras which I appreciate. The store was very beautifully presented and lots of different variety of seating on display. Customers service from staff top notch and very friendly.
May 23, 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Swansea
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Customer service was great
May 20, 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Swansea
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
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