Good range of suites. Torquay showroom availability to actually sit and test was important. Staff not pushy but made sure they were available for any help and support needed. All questions were answer... See more
Company replied
Location
Switch locationBrowns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG Torquay, GB
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Great experience in the store today! Duncan was so incredibly helpful and knowledgeable (as well as very patient!) Defo recommend anyone looking for help on a new sofa to head down and chat with the l... See more
Company replied
Customer service was great The lady who greeted us at the door at 11am Sunday remembered us from last week. She answered loads of questions and very informative about the sofa we'd looked at I... See more
Company replied
Very helpful chap , who assisted us with our new sofa purchase, polite , said to ask if needed help.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Browns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG, Torquay, United Kingdom
- 0333 999 9848
4.9
Excellent
4K reviews
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Really friendly
Really friendly , attentive and helpful staff . Rachel did a great job at explaining everything .
August 27, 2026
Reply from DFS Furniture - Torquay
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Very helpful chap
Very helpful chap , who assisted us with our new sofa purchase, polite , said to ask if needed help.
August 26, 2026
Reply from DFS Furniture - Torquay
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Good range of suites
Good range of suites. Torquay showroom availability to actually sit and test was important. Staff not pushy but made sure they were available for any help and support needed. All questions were answered. Specifically dealt with Alison for the purchase. Very helpful and friendly lady
August 24, 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Torquay
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Customer service was great
Customer service was great
The lady who greeted us at the door at 11am Sunday remembered us from last week. She answered loads of questions and very informative about the sofa we'd looked at
I wasn't quite sure why it had gone up in price online
But all was taken care of and a purchase was made. Thank you 😊
August 23, 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Ordered my sofa today with manager…
Ordered my sofa today with manager Lilly who is fantastic and funny which topped the experience and helped making the choices easier - great employee for the business need more of her
August 22, 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great experience in the store today
Great experience in the store today! Duncan was so incredibly helpful and knowledgeable (as well as very patient!) Defo recommend anyone looking for help on a new sofa to head down and chat with the lovely staff in the Torquay branch!
August 20, 2026
Reply from DFS Furniture - Torquay
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Duncan met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very knowledgeable about products very…
Very knowledgeable about products very helpful staff
August 20, 2026
Reply from DFS Furniture - Torquay
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Torquay DFS review
Darren in the Torquay Store was outstanding. He demonstrated the sofa and organised the everything with real professionalism. Store was spotless and all other staff we interacted with were polite and very professional.
August 19, 2026
Reply from DFS Furniture - Torquay
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Darren.
Kind Regards,
Jordan
DFS Customer Support
The sales lady was lovely
The sales lady was lovely. Very accommodating and professional. Really understood my needs and make great suggestions.
August 19, 2026
Reply from DFS Furniture - Torquay
Hello Tia,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Good customer service
Alison,in Torquay office attended to me.
She was exceptional in the way she explained every information i needed to have.
August 19, 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Lily was very helpful and dealt…
Lily was very helpful and dealt efficiently with our purchase.
August 18, 2026
Reply from DFS Furniture - Torquay
Hello Graham,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
Alison the store assistant was extremely helpful, informative and pleasant to deal with. Excellent customer service.
August 17, 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
We were served by Alison.
We were served by Alison, she was brilliant very knowledgeable. Can’t wait to get our new sofa.
August 17, 2026
Reply from DFS Furniture - Torquay
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Pleasent service with no pressure
Although the store was short on staff and it was busy, I received a great service from both of them. I was informed of the best deals and assisted with my choices without being rushed. Very pleased.
August 16, 2026
Reply from DFS Furniture - Torquay
Hello Andy,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Very friendly member of the sales…
Very friendly member of the sales staff, I'm sure her name was Alison, great customer service
August 9, 2026
Reply from DFS Furniture - Torquay
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Torquay
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Alison was extremely helpful
Alison was extremely helpful. Even though we had really decided on the sofa we liked, she suggestd that we still looked at all there was to view to confirm our choice. We only wanted the two seater sofa, and a price was obtained to only buy that and not the chair that went with it.
August 12, 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Rachel and lily were very helpful…
Rachel and lily were very helpful friendly staff in the Torquay store. Great customer service and would recommend going there.
August 11, 2026
Reply from DFS Furniture - Torquay
Hello Paul & Helen,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
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