Dan from the Truro store was absolutely fantastic and felt all our questions were answered, he also gave us many options and never at any moment did I feel judged. 5 star service
Company replied
Location
Switch locationChyvelah Road, Unit 1, West Truro Retail Park, Threemilestone, TR3 6FT Truro, GB
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See what reviewers are saying
Originally just went to Truro DFSto browse the range of sofas as thinking of purchasing one in the near future. Apprached lovely sales person Teresa to enquire measurements of one particular sofa, wh... See more
Company replied
Our sofa buying experience was excellent from start to finish. The staff at Truro were very informative and helpful. The service was extremely thorough without feeling under pressure. We visited t... See more
Company replied
Excellent service throughout. Asked if we wanted any help but then did not hover around us which was really nice. When we needed help and were ready to order, Tristan was there right away to assist an... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Chyvelah Road, Unit 1, West Truro Retail Park, Threemilestone, TR3 6FT, Truro, United Kingdom
- 0333 999 9508
4.9
Excellent
3K reviews
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Staff very helpful polite & friendly.
May 9, 2026
Reply from DFS Furniture - Truro
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
FIRST SOFA!!
Mariangela was very helpful and very welcoming. She explained the process with a smile and professionalism.
Helped us pick the colour and explained the difference between foam and fluff.
Will definitely be recommended.
May 9, 2026
Reply from DFS Furniture - Truro
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Truro
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very welcoming when entering store
Very welcoming when entering store. Very informative and helpful when choosing the right sofa for me.
May 5, 2026
Reply from DFS Furniture - Truro
Good morning Ed,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Great staff and a lot to chose from fantastic value highly recommended to family and friends
Great staff and a lot to chose from
April 29, 2026
Reply from DFS Furniture - Truro
Good morning Heather,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Still waiting on delivery
Still waiting on delivery! Keep getting told a date and then never arrives!
March 29, 2026
Reply from DFS Furniture - Truro
Good afternoon,
Thank you for your feedback. We're sorry you gave DFS 1 star and understand your frustration if delivery didn't happen as expected. After checking, delivery was never arranged before. We will investigate why you were told it was booked. Sorry for the inconvenience and we look forward to delivering your order next week.
Kind Regards
Lia
DFS Customer Support
Very personal feeling service
Very personal feeling service. No pressure. Great selection.
May 5, 2026
Reply from DFS Furniture - Truro
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Positive feedback
Quiet steady approach by the staff. We were given time to look around before being offered help.
Sales person extremely polite and helpful taking the time to look at different options for our needs and aftercare.
May 4, 2026
Reply from DFS Furniture - Truro
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Great experience
Great experience, no pressure, everything explained so that you understood all you were signing up for, and purchased a great corner sofa and footstool 😁
May 4, 2026
Reply from DFS Furniture - Truro
Good afternoon James,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Truro
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Truro
Good morning David,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Dan was very helpful and friendly could…not ask for better
Dan was very helpful and friendly could not ask for better service I would give him 10 all the way
May 4, 2026
Reply from DFS Furniture - Truro
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Was not pounced upon
Was not pounced upon. We approached the staff. Staff was very informative & friendly
May 2, 2026
Reply from DFS Furniture - Truro
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
Going into the store was really valuable
Going into the store to find out information helped me make a decision to buy a sofa. Knowing this information was really important and very useful.
May 2, 2026
Reply from DFS Furniture - Truro
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Excellent service and informative.
May 2, 2026
Reply from DFS Furniture - Truro
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very friendly and helpful thank you…
Very friendly and helpful thank you Tristan from truro branch 10/10
May 2, 2026
Reply from DFS Furniture - Truro
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
It was very easy to purchase from DFS
It was very easy to purchase from DFS, Teresa was great help in explaining everything to us and helping us make the right choices. It was all quick and easy! She was lovely and welcoming from the start.
April 30, 2026
Reply from DFS Furniture - Truro
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Maria was excellent
Maria was excellent, she took great care and time to make sure I knew of different options for each sofa I liked. Showing me different textured materials as I dont like the feel of certain fabrics and made suggestions of other materials I didn't know of.
She explained each step of the financial process and helped me secure additional items to ensure I could make use of theirs discounts.
I am very happy with the customer service. Maria was very knowledgeable, kind, smiling and joking with me, I never felt pressured to buy anything I didn't need. Great experience 😊
April 29, 2026
Reply from DFS Furniture - Truro
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Found what we were looking for on the…
Found what we were looking for on the day. We have bought furniture for many years from your store
April 16, 2026
Reply from DFS Furniture - Truro
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
We were served by Steve in the Truro…
We were served by Steve in the Truro store. He was professional, informative & friendly. A very pleasant experience.
April 28, 2026
Reply from DFS Furniture - Truro
Good morning Andrea,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
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